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Apologies to QC people in advance - ss

Posted: Dec 11, 2014

I know you are just doing your job and that you too are being monitored and held to Nuisance's guidelines. I know it is nothing personal, but you have to understand it is only human nature when we see a post audit ding and see your name and a string of hateful words and thoughts spill forth. We are going to contest things like crazy and cuss like crazy. Nuisance has it set up this way and they are basically pitting MLS against QC/QA. Again, I know you are just doing your job and let's hope the curses we put on you don't do anything. I really wish they wouldn't even put your name on them.

QC/QA - same boat

[ In Reply To ..]
There is a difference between QC and QA. QC's scores are to provide feedback to the MLS only. Those scores do not affect pay. QA scores are audits done post delivery and those are the scores that count.

Clearly Nuance doesn't explain this to anyone - SM

[ In Reply To ..]
It's about the billionth time this has been explained on the board. MT and QC are in the same situation. QA is post audit. They are the people who look at the reports after they have been sent to the client. They are the only scores you need to be worried about. And... I'm sorry to tell you all, they are almost all in India. You can tell by their ID numbers. US QA will have US in their ID numbers. Good luck finding one. I got a "good job" from one of the US auditors, once... when I was fortunate enough to work for 5 seconds on a US-only account.

QC get the same treatment as the MT by the post-audit QA people. No wonder Nuance doesn't explain this. How do they explain to you that your work is being critiqued by an ESL? Secrets and bull**** abound here.

Why is it called QA feedback in InScribe if QA is post-audit? nm - NCMT

[ In Reply To ..]
nm

Language likely a carryover from pre-acquisition days. The QC language - versus QA at Nuance is not new.

[ In Reply To ..]
At least for the almost 5 years I have worked for them. If you are submitting for blanks, it is QC. QA refers to those reports that have been pulled from what was already submitted to the client for auditing.

STUPID LET ME CHECK THE WORK I ALREADY SENT - CINDY

[ In Reply To ..]
Another way to waste money. Lets check the work that we already sent through. And I noticed a lot more new Indian names on my audits than before.

Actually, but you probably already know this ... - sm

[ In Reply To ..]
The QA done on these post audits where the actual scoring for pay is done, is not done by the QA/QC department that is assigned to the accounts. It is done by auditors and I honestly do not know how some of them got the job, what the qualifications are, etc. We in QA/QC also get post audits done on our work too so totally get where you are coming from.

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