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Why can't account specs be kept current? - So frustrated


Posted: Dec 03, 2013

Second large account I have been placed on and, again, account specs are not up to date. When they send them out, you study them, focus on them while you are working, only to be sent an updated edition 2 and 3 times. Before you ask someone to help on your account and send them specs, is it too much to ask that they are current? Isn't that your job? My primary account specs are so outdated, I do not know how anyone could work on it either.

I loved the CP that stated there were exceptions - BUT

[ In Reply To ..]
But, if you did not know what the exceptions were, you were to contact QA for that account and get the list. Really good idea (not), especially if it is 11 PM PST when you get the report and most likely either 1 AM CST or 2 AM EST in the QAM's time zone. LOL Oh, and don't forget, most likely the QAM listed, if any, does not have that position for that account anymore.

or the ones that say there are dictator specific - instructions

[ In Reply To ..]
or job specific instructions, but they aren't there. If they think I'm going hunting for those (and yes I do know where they are) they need to think again.


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