A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Questions about Performance Management - anon

Posted: Feb 19, 2014

Does anyone who goes on Performance Management ever come off again, or does it inevitably result in a layoff/firing or quitting? Is this usually done after failing the 3rd audit?

What usually happens when you fail your second audit?

I've only failed one but I'm trying to put a plan together in case there's a 2nd.

and what is the difference between failed audit - and failed reports

[ In Reply To ..]
Seem to be failing an awful lot of reports lately but none say audit and nothing happens except I feel like a total moron

An audit is the average - sm

[ In Reply To ..]
An audit takes the average score of a group of reports. You can fail a report but still pass an audit. If they looked at 5 reports and your scores were 99.5, 100, 100, 100, and 100, even though you failed a report, your total audit score would be 99.9%

Thanks - sm

[ In Reply To ..]
Then I really wish they would stop sending out the failed jobs by the zillion and just audit me and let me move on. My confidence after 20 years is at zero, I am crawling along and second guessing everything at this point.

I don't understand - sending out failed jobs? - but no audit?

[ In Reply To ..]
I am confused by what do you mean. How are they sending out failed jobs without an associated audit? Are they sending you emails about errors?

I only:
1) Get emails from my quality manager about errors from the customer error log.

2) If I do a search of my past reports, I see some of them have a score on them.

3) Or I get an email telling me I was audited, and there will be an Excel file attached with details.

I am curious about what you mean by sending out 'failed jobs'?

Thanks in advance, if you have time to explain!

Performance management - Justme

[ In Reply To ..]
The policy for performance management is listed in MQ Central. It gives the exact protocol of verbal warnings, written, etc final written then termination. There is a period of time before moving on to each; in my case, about a week. If you are able to correct mistakes and make requirements within time period, performance management is considered complete -- unless mistakes are made again and the protocol begins with a new date. Hope this helps. Check it out under policies; the whole process is listed in detail.

You can come off PM if your audits improve. - Tired MT

[ In Reply To ..]
I was so stressed a few months ago when I got the dreaded email that I had failed my audit and was on performance management. Then I failed the second audit and thought that I had no chance. However, instead of getting an email that I was getting a written warning, I got an email that my audit was 100% and I was off performance management! It can be done! Good luck!

That's what I needed to hear ... thank you! - anontoo

[ In Reply To ..]
I really needed to know that there is hope even if an employee is on performance management. I'm not going through it, but I work best when I know what to anticipate if I do. I'm reeeeally paying attention to what I'm doing this week so hopefully this won't be an issue.

Thank you so much to everyone who has responded ... that's why I love you all so much, always here to support when someone needs it. Thank you!!

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