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New auditing "rules"...really? - chillywinter

Posted: Nov 12, 2014

Now in addition to monthly audits, we are receiving WEEKLY audits so they can pick through our work and find more "errors!" Got dinged for semicolon, dash, and even word that was not clear at all, but it is being "verified" and if "they" (whoever "they" are) can figure it out, I will be held accountable for that also!!! What is going on here??

I think its the select few getting the boot next - thinning the heard

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I think I am probably in this batch as well. Why cant I just stay one more year?

Audit rules - TJ

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It is distressing. You have so many things you are trying to do in a report that is mentally exhausting. Then, you have to worry about these audits. I just hope I can hang on through it all. How long of a process is it when they start going after you? This is so sad.

Audits - Mountainwoman

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I have NEVER had weekly audits, only monthly ones. Personally, I'm glad. I failed one audit, and it was because they audited a total of THREE reports, so my percentages were way off. If you have a critical error with 5 or less reports audited, you automatically fail. At least with weekly audits, the percentages are decreased.

It's the only change with this POD crap that I'm happy about.

Rules - Annie

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I just wish we knew what the "rules" were. Seems to me each reviewer makes up their own and there is no standard. And - oh yeah - standardizing CP's - how MANY years have we heard that!!!

Also notice that we never received a note from the BIG MMODAL Corporate about all of these changes.

What changes do you mean? nm - evl

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.

This whole POD thing! - Annie

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They usually send out a notice when they make "organizational changes," unless I just never received it.

I've always had weekly audits - here's the scoop - anon

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Don't freak out. These "weekly audits" are not your "official" audit. The weekly ones are sent out as a courtesy so that you can keep track of your mistakes/progress each week so that there are no surprises at the end of the month. This also gives you time to challenge anything that looks sketchy before it is officially counted against you at the end of the month. The reports that are audited in your weekly audit are the ones that will be calculated into your monthly one.

The thought is, that if you are an employee making the same mistakes over and over again, it's best to let you know about it each week, than to let you go until the end of the month for your "official" audit.

This is actually a good thing. The weekly audits don't count against you, only to give you a head's up. There is only ONE official audit and that comes every four weeks.

These are DAILY audits - humbug

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and I got a Critical Error. Count me as part of the thin herd.

Same mistakes "over and over again?" - chillywinter

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How would they know if you are making the same mistakes over and over again if they are only taking a SMALL sampling of your work?? I also find it hard to believe that out of the hundreds of reports we do that there would be so many "errors" in the ones they pick.

If you're concerned they are faking errors - Proofread

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For a complete day, after you finish a report go back, put the speed all the way up to 2.0 and proofread your work. Find errors? Fix 'em. You might be surprised at how many little errors your eyes miss when you're doing ASR becuase you're picking up on so many major errors.

Once you can go a complete 2 hours with no errors in any report, go 2 hours without re-proofing, then do 2 hours of proofing. No errors again? Go 2 hours without proofing. The following day, don't re-proof anything, and on day 3 re-proof for the first 2 hours of your shift and if no errors, don't re-proof anything. Second week, don't re-proof anything. Third week, re-proof only reports that are longer than 300 seconds. No errors, stop re-proofing.

It's that kind of thinking... - chillywinter

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that turned this once lucrative field into a minimum wage job by constantly having to check and recheck every keystroke and having them look over your shoulder. We are trained professionals and should be treated as such...not some child that deserves disciplinary action!

Name one job where you don't have to prove your worth. - x

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Name one job where you don't have audits or performance reviews. Name one job where if a mistake is made and someone notices, where disciplinary action won't be taken against you. One...just one job.

You're complaining because you work isn't up to par and you're complaining because your poor work isn't being pushed through because you're a professional. Instead of complaining that people are actually reading your reports, fix the problem...which is your work standard. It's not MModal's fault you aren't passing your audits.

Name ONE job... - chillywinter

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Name one job where you not only have not received a raise in 10 years, but your salary is lower and lower every year and the expectations are higher and higher. One...just one job.

You also prove my point..."you work" isn't up to par in 2 simple paragraphs.

Reply - Reply

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Military, newspaper columnists, police, firefighters.

TEACHERS - anon

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In fact, in spite of all those cuts in pay and higher expectations, they STILL have to take money from their own check every month to supplement supplies for their classroom.

Technically, teachers PAY to work. It doesn't suck any worse than that.

No ... so YOU would know if you're making the same mistakes ... not THEM - anon

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If, when you get your weekly audits, you realize you keep seeing (for example) a specific punctuation error over and over then you will know there is a pattern building that could cost you big on your monthly audit.

Another example is, if you receive 2 weekly audits and you fail them BOTH ... it might be time to buckle in and slow down so you can still recoup the month by doing better on the other 2.

You see, it's kind of a "check up" on how you're doing before your monthly "official" audit comes. Wouldn't you rather know how you're doing before you get slammed by surprise with a failing audit? Or conversely, if you're having a really great month, wouldn't you want to know that too, each week? :)

Let's take a poll... - chillywinter

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How many of you out there have had a "really great month" with this company???

sheepishly raises hand - anon

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My last 4 months of audits have been all over 99.7% and I've only had one critical error ... ever ... and it was 6 months ago. When I think of a "really great month", I think of a passing audit score of 99.5%+.

I will confess that part of my audit scores come from:

A) Getting a weekly audit (and reviewing it ... every week) so I can keep tabs on how I'm doing *before* my official monthly audit, and

B) Keeping my audio play at a reasonable speed and relistening to the last 5 or so words in a replay during an edit before moving on with the dictation. I've been able to catch a lot of "minor error" stuff that way.

what's the timeframe? - LOL

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Up until 2003, I had lots of great months.

My "really great months" outnumber my bad ones - x

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For me, it comes down to my attitude and my concentration. I could sit here and play on the computer while DQS runs in the background and I get nearly nothing done, or I can set a goal in my mind and meet that goal every day. My audit scores over the last year have been over 99.6% except for once.

This was the main reason I - quit

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I had offshore QA'ing my work and pointing out my 'errors' such as replacing all the commas in past medical history with semicolons, dinging me for "the patient" vs "patient"/over-editing in VR, and other nonsense.

Contrary to what the poster said below, this did not come across as a "courtesy". They were nit-picky, inconsequential, stress-inducing, and frustrating to the point of tears. Add to that the 25+ primaries I had + laughable line count + cumbersome/unpaid time with Fluency + working every holiday, and I quit (and I am not a newbie - have 20 years in the business). I found a wonderful family-owned MTSO, no stress, straight typing, and was promoted to QA within weeks. Go figure.

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