auditing of reports sent to QA

Up until now (12 years with this company) I have not failed an audit, always 99% or above, and they do an audit once a month on my accounts plus the client audits. We recently were given "helper" accounts for 2 days when our work got low and I was more than happy to help out, as always. There were many difficult ESL dictators and complicated CPs. I did not think they chose reports from unfamiliar "helper" accounts to do their monthly audits as it had never happened to me before, but I was ...

if they review at all of our work but because most are 100 percent, they don't upload to Fiesa, just choose ones with 99 percent or below and occasionally throw in one that is 100 percent to make it look good!! I do NOT trust anythng they do and would not put it past them. We have no way of listening to even make sure that what they audit us on is accurate. I am so paranoid that I think they may even change things that we type to make it an error! So disgusted..... ...

Since Audits are affecting us so deeply at this point and possibly costing us our livelihood, I began to wonder WHO is doing the auditing? We have lost most of the decent QA people (or will as of tomorrow when nothing will be routed to QA anymore). I know that several of the CTLs, CCMs or whatever the acronym of the hour is currently called, have been morons and sent out E-mails filled with grammatical and punctuation errors, and some have not even been MTs before. Shouldn ...

Since July 1, I have had over 40 documents with over 1800 lines audited. I'm curious to know if other Nuance MTs have had a similar experience and a similar volume of audits. ...

Alas, our 99.6% audits are no longer being done by our local BOB QA person but by an official MModal auditing team. I wonder if they are as illiterate as the Mmodal corporate types. Happy Halloween, now that's scary. Kind of makes me picture the 3 witches in Macbeth, toiling over a pot of our work, creating mayhem. ...

Does anyone else feel the assignment of error scores are excessive? Do you get major errors for things that should be minor? So disheartening. ...

Is it just me or is there less auditing being done?? Probably the calm before the storm. I had gotten so used to nasty emails every one but haven't had any at all which is really unusual. ...

My community college offers this course and I would like to take it. ...

Seriously, the only person I trusted for corrections was my QC. If they are not going to be doing the audits, who is? MMEs are just upper grade MTs who were suckered into working for less pay. MModal has fired/laid off/chased off most of their competent MTs. I can hardly wait until I get my first (and probably last) required audit. A 99.6% accuracy requirement from this company of corporate incompetents is hysterically funny. ...

Guess they are planning on upping the amount of QA they do. Memo listed 6 open QA jobs. You can bet they are going to try to keep us in the lower section on that grid if possible. ...

Just wondering if it's worth the transition in this company or if I should get away from Scruance entirely. (I love that word. Thank you to the original author.) To me, the fact that they are advertising for MANY auditors is extremely telling. I don't buy the 1% to 2% of a day's reports being audited. I think it will be much higher than that in order to SCREW us even more. ...

Late last week I recieved an email communication about how they will only audit reports that were transcribed/edited during the current work week, only to log on this morning (I'm off Fri and Sat, so Sun morning is the 1st day of my week) to find that I had a post audit score below 99% that was audited on Saturday, so obviously it was edited last week sometime. If I don't start my week until Sunday, how on earth can they audit a report on Saturday that was submitted the week prio ...

I currently work for one of the nicest and kindest companies and that are known for treating their employees with respect and kindness, hardly. I have been doing this for 15 years now and doing at home for 4 years and never had this problem. I being constantly picked apart and audited and t hreatened that I'm physically sick and so nervous to work that I can't make enough to pay the bills anymore. Now I'm even on 100% QA which decreases my pay even more. They have never showed me ...

Hi all. I was just wondering what other MTs prefer...little short reports or very long reports? Do too many of either affect your line count (and therefore your pay)? I definitely prefer very long reports! ...

Am i the only one that just hates the long ones? And by long I mean anything over like 4 minutes. I love progress and ER notes! ...

Now in addition to monthly audits, we are receiving WEEKLY audits so they can pick through our work and find more "errors!" Got dinged for semicolon, dash, and even word that was not clear at all, but it is being "verified" and if "they" (whoever "they" are) can figure it out, I will be held accountable for that also!!! What is going on here?? ...

Should ER reports be a priority? I work in-house and this week our transcription department was ordered to type all ER reports as priority, before any inpatient or radiology work. The order came from the ER committee to our department head and down to the transcriptionists. Any thoughts on this? ...

does anyone know if this dqm lookup reports is working adequately. It seems like a whole lot of trouble to find any. I know this was discussed down below about where the heck is dq main menu and search. I tried looking up by dictator and its a waste of time as there are not any old reports there. Thank you to any help out there. ...

you are not clocked in and working in Docuscribe? ...

Can anyone tell me since MQ has gone with the Swap Board and First Time Right, and we are sending reports, etc. Have you had more frequency of being followed by QA? I was just wondering how that works? ...

I know I will be asking many questions in the coming weeks since I am going to be taking a more active approach to studying for the second part of my final. Can anybody please tell me where I can go to get more info on OB reports online? Some of the stuff that the doctor dictates is so hard to figure out since I am not familiar with the OB terminology at all. For example..here is the physical exam section of the report (keep in mind I have flagged certain sections). Here it is: ...

I used to be able to at my old job last year. Now I can't do it at my new job. I asked and was told it is because of HIPAA. Can you look up old reports at your job? It sucks that I can't do it. It would help a lot. ...

I love doing op reports even with the mandatory standards as I can insert my expansions and am very familiar with them (when I get my primary). Now it's all ASR and I have to use those standards. I have to cut and paste, cut and paste, cut and paste, lose my skip markers, can't use my expansions AND I now get paid less for the reports. Any suggestions? ...

I just was spanked for sending too many reports to QA. I sent ONE to QA in the last 3 months!!! HAHAHAHA!!! ...

Anyone out there who works remotely for a hospital.. can you tell me how your QA is done. Wondering if most are like my employer. Our QA is done sporadically.. maybe twice a year. We get a stack of reports in the mail that may be 6 months to a year old. Our editors follow none of the standards our department has set up, and usually just whatever they feel is wrong, is wrong. Also, we can't go back and access the voice when we are looking at the errors to ...

I checked my work 1 hour ago. Just checked again and all 6 reports with 100% QA are gone. Three new reports, one with crappy grade (missed a heading), and 2 100% reports now show. How can you maintain QA with reports flipping in and out?????? This is Nuance. ...

Hate to waste the time but Im gonna do it today..I have several jobs that I put through QA for terms that I really should know but cant find and I never get them back from QA with fixes...Just wondering, we were victims once before and no matter how much OT I work the counts never seem to go up much... ...

Have you ever noticed that as soon as you are proficient in an account you are switched to a new one???? AND in certain reports are required to use a standard even though it is an SR report SO you are doing straight type in an SR report, being paid at SR rate. Something doesn't seem quite right or fair. ...

Can someone explain to me the expertise required to do IME reports as it compares to acute care hospital work? TIA ...

If a report is really bad, cant even find the patient- when it is uploaded and we have a note to QA, is that report sent to be charted and the doctors, or does QA fix it, whatever, and THEN is sent? Do we do anything different so it does NOT get sent to the client first? Thanks you guys!! ...

auditing of reports sent to QA - mt

chosing audit reports - anon

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