A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Mandatory goals/commitments gauntlet. - Teardrop

Posted: Jun 29, 2014

I have been in Performance Mgmt for a long, long time...perhaps a year or more. I've come to the conclusion that my managers just don't like me. Why? I'm not really sure, other than my longevity in the business. Most of them know I have double or triple the years of experience as their QAs. I am scrutinized much more than my colleagues, I'm certain of it. I just want to be left alone...just let me wear beige and sit in the back row please!

At any rate, with this newest manager de jour, I was cited for quality, with the failing QA score of 99.25, and have been asked to keep my QA score above 99.7%, which I have done (but I'm audited almost every week). Then, when that failed to have the desired effect, I was cited for LPH being below 150, so I brought that up, too. Now they're hounding me for hours...signing in late, signing in early, taking too long a break, not phoning BEFORE I got a headache, and every little thing.

The latest thing they've asked me to do is read another 4 stupid documents that won't help me at all, but I will read them, on my time, of course. Then, I am to write out my goals/commitments and mail them back by 7/3, with cc's to half a dozen people.

OMG, I just wish they'd hurry up and fire me already! Has anyone else gone through the goals/commitments essay gauntlet?

I would have to write an essay - about how my goals

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are to avoid being micromanaged to death by people who have never done this extremely difficult and demanding job, made even more difficult with substandard VSR, and I just want to be left alone to do my work, which BTW is over the 98% standard for the industry. I'm sure you will get other ideas. So sorry you are going through this!!!

Absolutely ridiculous - sm

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I would give them an essay all right..They wouldn't like it but they would get it and every stinking person on their stupid list..I am SO sick of this place

Please send me the cc list - sm

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I am planning to quit of get fired from this God awful place and would love some ccs to send my rants and raves or letter or resignation to...

Dont write the goals statement. That should speed along - your dismissal from MM. nm

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x

My first goal - would say

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1. To find another job as soon as possible.
2. See #1.

No, this is not standard. You are being harassed. I know you'd prefer they fire you, but I urge you to just leave.

Thank you so much! - Teardrop

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This is the reply I was hoping for. I've never heard of this tactic before either. It's not mentioned in any of the performance management information I could find.

Yes, I know I must leave...and soon, but I would prefer involuntary termination for simple financial reasons.

My daughter died this year, and left a house to me. No mortgage, a fully paid house. She hadn't married and had no children, and since her father is already gone, the house comes to me.

Needless to say, it has been an exceptionally difficult time in my life. Hard to focus, hard to make decisions, very painful trying to decide what to do about her house, disposing of her treasures and furniture, etc., etc. This is what I need to be focused on, not my employer's bottom line. So, I shall take your advice and get outta here very soon. It will save a lot of stress on both sides.

Just as an aside, I've seen a surprising number of jobs available that sound very attractive. Just to throw out some encouragement to the other malcontents.

Thanks again. You are appreciated.

family/work - PhattyDuwop

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I am truly sorry about your loss. This is probably one of the most, if not the most, stressing time for anybody. I hope you have a good support system, someone to turn to for help and consolation.

I pray that your burdens will be lifted, and having a pleasant work atmosphere would go a long way toward that.

Sincerely,

truly sorry for your loss, and sorry you are being - mt

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treated so poorly.

I too lost a sister a few years back, and doing this type of work is agonizing after a family member death; at least I thought so. Seemed every report was like different stuff we went through with her before she passed. I'm still in pain from losing her, but it gets better! Truly hope "employment" gets better. This job sucks anymore.

If you leave you will not get Unemployment - Let them fire you!

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Just play their little games, do your work as best you can and let them fire you if that is to be. In the interim, of course, look for another job. But do not quit until you have the job.

Exactly I am done with this place - sm

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I just am not going to go quietly along with their stupid 99.7% BS. I am going to speak my mind as loud and long as I possibly can. Anyone want to take bets how long till they fire me for my attitude? I'll work, I will not make mistakes, patient care will NEVER suffer but being my boss and QC coach is really not going to be fun..

Too cute. - Teardrop

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Gosh, sounds like me a year ago. But, don't be surprised if they don't fire you. I've had a lousy attitude for a long time and I'm still not gone. But, I don't care anymore, and there's a certain freedom in not caring.

Teardrop - Phatty

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Exactly. There is a certain freedom in doing your best on a regular basis, and then letting the chips fall where they may. Everyone is accountable, including the companies we work for.

have you made a copy of every e-mail - and threat?

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I would tell them I had done every single thing they had asked of me, raising the percentage, raising the line count, all while being micromanaged & hounded & I would be speaking to a labor department attorney about harassment on the job.

I can't imagine why they're keeping you on and not - sm

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firing you ASAP. In any other job you would have been long gone. You log in late, log off early, don't follow the rules at all. I don't know why you're on here complaining. You're lucky anyone at all would keep you on as an employee. Who do you think you are?

What? - Who do you think YOU are?

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What a hateful response. Unbelievable.

Must think she's MT of the Year, or something. - Condescending & judgmental post, for sure.

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So quick to throw stones.

You have to admit 1 year on perf mgmt is odd. Then - the OP comments about being late, not

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calling prior with headaches, signing out early, etc. just adds to the speculation that maybe she finds nothing wrong with that and there is more to the story. I'm just amazed that they have someone on performance management for a year.

I think it's odd, too. - Teardrop

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There's not much more to the story, I'm afraid. I'm not mad at anybody. I don't hate the company. I never argued about their complaints; they have always been right. I just hate the job and the direction the industry has gone, but that's not unique to me. If I had to blame any one thing for my situation, it would be my attitude. It's just so hard to care about their petty annoyances since my daughter died. Really, who gives a flying fig if I typed eyedrop instead of eye drop.

I really didn't post to complain. I was just curious to know if anyone had ever heard of this Goals/Commitments essay. The only reason they're keeping me must be that I am really pretty good at what I do. Even so, it's time for them to drop me at long last.

Teardrop - sm

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I'm so sorry about your daughter. Sometimes a total and complete change of scenery is what you need. AND you need time to grieve without the added stress of this place. So, play their games if you have to and let them fire you. Something tells me though, and I have never taken U/E, so correct me if I am wrong, if they put you through all this garbage, and then fire you, your fired with cause and cannot collect. Like I say, never in my life have I needed to file for it, so may want to check first. Good luck and my prayers are with you, I cannot imagine going through what you are...Hang in there

Performance Management - 6 month scheduled - general - CT

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Not pertaining to the OP, just a general comment.

The way it works, if you land yourself on performance management you're corrective actions stay open for 6 months. So if you're a week shy of getting it cleared and you get hit again, now you have two open and it's going to be ANOTHER 6 months on performance management. In theory, being 5-steps, you could be on performance management from high school to retirement it would seem. Nothing like living with that sort of grief forever!

Holy moly did I make a ton of typos - Sorry : ( - CT

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You'd think I'd know better. But my brain, and my fingers, are clearly useless today...

Bingo, that's the game! My co. kept me on - Perf-Mgmt for over a year. (sm)

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I totally gave up even caring. It was so rigged, it was laughable. They would shift timespans around, tweaking them to match whatever it was they were trying to pin on me. I finally reached the point where I stopped answering their emails or signing their warnings, hoping they would fire me so I could spend my spare time filing suit, as I had years of documented unpaid overtime they owed me. They KNEW I had this documentation, and I think that's why they never dared fire me, only tried to harass me into quitting. I did eventually quit, but only because a windfall new job happened to come along. However, I kept every single piece of documentation, because you just never know - I might lose my current job and need a new source of income. Such as a nice juicy back wages, plus interest, award in court.

What's odd about it? So-called "Performance - Management" is a common harassment tool.

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nm

Really? - Teardrop

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Gosh, that had never occurred to me. Why on earth would they want to harass me? Other than, they know my background...i.e., state delegate to House of Delegates when AAMT was a good organization, president of our state association, public speaker at our Annual Conferences, and on and on. To me, these are just kids playing office.

My honest opinion is they want you to quit. - SM

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I worked as MT for 20 years. Fired a few months ago from MQ after 19 years. Never heard of performance management for 1 year, writing reports as those you mentioned or anything else. How awful.

If there is any way you can quit, please do. Why put yourself through this?

Not trying to be funny, but have they quit outright firing people because of unemployment insurance issues? What you are going through is cruel and unusual punishment. There is no reason for it.

You must do something or at least make some type of plan to get the heck out of here.

Thanks for your sensitive reply. - Teardrop

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I know you're exactly right. I'm just so emotionally raw since I lost my only child, I fear inertia has a pretty solid grip on me. I'm also a pretty good at stalling, and I probably won't get that other job until I'm pressed to the wall to do it.

If anything good can be said of this sad-sack situation, it's that my daughter left me a house to either live in (rent free and mortgage free), rent out, or sell. With either option, I'll be okay. I consider it her parting gift to me. She always felt bad she didn't or couldn't have children.

Nobody has asked why or how she died, but I'd like to tell you anyway. She battled with depression on and off, and consequently took Prozac. The week she died, she had gotten sicker and sicker. Finally, she called 911 and visited the ER. I picked her up and took her home. She asked if I was staying the night (oh, how I wish I'd said yes), but said I'd see her the next day. The next day was too late. She wasn't answering her phone, and I drove over to see what was up. That's when I found her dead body. My baby...all crumpled on the floor and bluish gray. The forensic pathologist determined the cause of death to be serotonin toxicity syndrome. Not recognized in the ER. But it should have been. If they had taken a few tests and did a complete physical exam, even the dumbest resident should have seen that. After this, I don't have much respect for any of the medical administrators, never trust them. Perhaps this info will save a life somewhere down the line.

With every life she touched - Dinosaur

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your daughter left a positive mark upon the World. I can't imagine what you are going through.

Stay strong and hold your ground with these yahoos, they will finally realize your strength in all aspects your life and give up.

Best wishes to you.

Teardrop- please take - this hug

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to help and know that I feel your pain. I did not ask how she passed as I did not want to intrude. After having walked the path of losing a child, and it does not matter how old they are. Does it get easier? No, you just learn how to function with this horrible pain. Don't blame yourself for not staying. At times when the pain overtakes me, I try to step back and realize my son is in a better place, no pain, no stress. It doesn't help my missing him but helps me accept it easier. Feel free to e-mail me if you need someone to talk to.

Here is something to say - when being asked to sign

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anything for them:
I will take this and have it reviewed by my attorney before signing.

I not only have said that, I have done it. - As it turned out, what they were - S/m

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trying to make me sign violated the Americans With Disabilities Act, which was new enough at the time that the manager apparently wasn't aware of it. I then went into his office, showed him the letter from the attorney, smiled, and tore up the unsigned warning right in front of him. It was such a great feeling, because I knew he couldn't do anything to me after that, if he wanted to keep his job. From that day on, I treated him as if he didn't even exist.

My goal is to try to put some food on my table (hard to do at minimum or near minimum wage), and to - dnr

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My goal is to try to put some food on my table (hard to do at minimum or near minimum wage), and to survive until I finish school and get a better job.

My commitment is only to show up for my shift and stay under 5% QA submission despite the number of horrid doctors I get for greater than half of my shift.

Hang in! - Teardrop

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Well, sweetie, you just hang in there! What ya studying at school? Anything fun?

I raised my daughter doing MTing, but now I'd give a year's pay to have the time back that I spent working 2 or 2-1/2 jobs. But she did eat, had an occasional pair of designer jeans, and got through U of M.

Now that she's gone, I think...What's it all about, Alfie? You might not remember that movie, but I'm sure you get the point.

Best of everything to you.

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