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I know how you all feel now about having a silent HDSM. - sm

Posted: Oct 20, 2014

Back in August my very awesome HDSM was let go suddenly and our group was merged with another group. My new HDSM seems to only send out vague backlogs (a single number for her entire BOB, which means nothing to me) and constantly seems to ask for OT whether it seems we need it or not (this weekend it was 10 minutes before I ran out of work, and I get everything in her BOB). Anyway, whenever I try emailing her about something, I rarely, if ever, get a response. It's quite frustrating.

In contrast, my old HDSM sent out a backlog with a number for each hospital in her BOB and how many were out of TAT, including the group number. It was very rare to have her take more than a day to respond to any questions, no matter how trivial. She would work her butt off to assign work from your group if work was going out of TAT and really kept on top of things.

Ever since the new HDSM, I get my primary only rarely and seem to just jump around in her accounts that was merged with ours.

Just thought I'd vent a bit. Thanks for listening.

Same experience. My awesome one was also - let go in August and new one

[ In Reply To ..]
only sends out food recipes and motivational emails daily. What does that have to do with anything?

Let's Just Hope - Frances

[ In Reply To ..]
The "new" HDSM reads some of these posts. If she would break down the number of jobs for each client (like the tremendous, fantastic, efficient, best in the history of the company) old HDSM did, maybe she would get more takers for the OT. I'll be damned if I am going to waste my day off on accounts I can't make a cent on, and that includes accounts that aren't even hers.

Ever notice that the more OT they need, the less audits they do -- don't want to scare us off I guess.

Exactly - sm

[ In Reply To ..]
It seems that every time I do OT, I get other random accounts that I am unfamiliar with and, at the same time, her group gets my accounts that they're not familiar with. Since the merge, I've see more emails about clients being unhappy about quality than ever, and usually about CP stuff that the regulars on the account know to follow.

I try to avoid OT if I can as it just brings my base rate down since I'm going slower. If she wants more OT she will have to:
1. Let us know how much work each group/client has. I'm much more likely to jump on if I see my normal group in trouble.
2. Start assigning work that's going late to people who are on that account normally. From what I hear, she has no control of grouping, the same as the old HDSM; however, the old HDSM worked around that by assigning jobs constantly, typically from your grouping if she could. Work went faster and was of better quality because everyone knew what they were doing.
3. Start responding to emails, even something trivial. Not getting any response makes the HDS/SHDA feel ignored and, in response, they are going to ignore your requests for OT.

I know she's busy with double the workload and I do feel bad for her, but doing the above may make things better in the long run when her workers feel loyal to her. The last HDSM, I would do anything I could to help her out. Why? Because I knew that she would do anything in her power to help me out.

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