New HDSM SM

Honestly, I'd like to know if anybody knows. I know she doesn't answer the phone, and rarely answers emails. She only rarely sends out the backlog emails. So, what is her job? ...

Yes, I'm one of those rare people who used to like her HDSM. When we changed to the POD system, the only thing that made me happy was that I kept her as my HDSM so I "knew I could talk to her." Whenever I've had an issue, I was able to call her or email her and request a call, and she always called and we always smoothed over the issue. That was then. This is now. Yes, I've talked to her (finally!!) and I left the conversation feeling good and like I ...

down. Oh, but BTW, she will be gone Easter weekend. :D ...

I have found out through the grapevine that my "HDSM" is out?.... What kind of "HDSM" doesn't send an email to her MT's letting them know whom to contact in her absence? Was I by chance the only one who didn't receive the email? My "HDSM" is BR. ...

I used to keep MModal e-mail open all day, but the e-mails have become so negative and downright nasty that I am only checking it now a few times a day. It is a distraction and demoralizing and effects my work. Anyone else? ...

Is anyone else as tired as I am of the HDSM who can never send out an e-mail that isn't ending in some sort of threat? They can never come out and tell you the truth about anything (losing clients for example), but they sure can sling the threats. I am so over it. ...

Breathed a sigh of relief when I read that. It is so nice to know I will get a week's vacation from the useless e-mails -- now if only the PCs would take some time off. It would be such a huge relief to work through a week peacefully without holding my breath every time I hear the e-mail bing. I imagine my line count might actually increase. ...

What is the purpose of sending out updates regarding available work throughout the day? It is awfully frustrating and defeating to see that there is work in your group and then not receive any work from your group throughout the entire shift. Please have the cojones to answer this question. Thanks. ...

they expect someone to get up in the middle of the night to work an hour of OT. (Same if you worked nights and were expected to get up and put in an hour dring the day). That is just unreal and so very, very, very WRONG!!!! Just what is going on!! I remember when they screamed if you had 5 minutes of OT on your time card. ...

Says there are almost 300 jobs, asks for people to work OT all weekend -- and then bam 10 minutes later I run out of work. It just goes from bad to worse here. ...

Back in August my very awesome HDSM was let go suddenly and our group was merged with another group. My new HDSM seems to only send out vague backlogs (a single number for her entire BOB, which means nothing to me) and constantly seems to ask for OT whether it seems we need it or not (this weekend it was 10 minutes before I ran out of work, and I get everything in her BOB). Anyway, whenever I try emailing her about something, I rarely, if ever, get a response. It's quite f ...

...to announce she (KK) has been promoted to a team scheduling type of position at MM starting early next month and another HDSM by the initials of KM will be taking over for KK. According to KK, KM is really nice and there are other MTs who are excited that she is taking over for KK. Whatever. I've only been with MM for 8 months so it's not going to rattle my world all that much. KK was nice and I will miss her, so only time will tell if KM is as nice as KK says she ...

New HDSM SM - mmmt

Where? who? - nm

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