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I used to like my HDSM - clyde


Posted: Jan 08, 2015

Yes, I'm one of those rare people who used to like her HDSM.  When we changed to the POD system, the only thing that made me happy was that I kept her as my HDSM so I "knew I could talk to her."  Whenever I've had an issue, I was able to call her or email her and request a call, and she always called and we always smoothed over the issue.  That was then.  This is now.  Yes, I've talked to her (finally!!) and I left the conversation feeling good and like I wouldn't be quitting (yes, I told her if something specific didn't change that I'd be forced to quit).  She said she knew about the problem, had a plan (which she told me) for fixing the problem, and gave me a timeline for having the problem fixed.  That timeline has long since passed.  As she was my HDSM for years, I know this isn't her, but at the same time it is.  I used to be one of maybe 100 employees under her.  Now that number has at least doubled.  I'm now one of a pod.  One of a group of sheep who are nameless and faceless.  Just another employee who isn't thought about.  So frustrating.  So sad.

I used to like my job.  Even when things changed, I still liked the core of what I was doing and I liked my manager.  Now, the emails bother me, especially when they all say the same thing...this is how you use Teamwork.  Hello!!  If you haven't figured out Teamwork yet, then you should just fire yourself and you have no business working for a computer-based company.  I don't need a reminder email every week about how to do it, especially when that email is longer than 2/3 of the reports I type.

I hate thinking about leaving a company I've put 25 years into...but I feel my feet pointed toward the door, slowly walking toward it.  The only thing that keeps me here is thinking that there are companies who are worse (or the same) than MM, but that feeling eventually won't be enough to keep me here.  And I won't be missed, as one of the faceless and nameless sheep trapped in a pen called MModal.

I agree - LL

[ In Reply To ..]
I used to like my HDSM too. She always responded, and I felt like I mattered. Not anymore. My emails are ignored and I've been made to feel like I'm the worst employee ever. Now I'm just one of the POD. MT used to be a profession I enjoyed, and still enjoy the core. I don't enjoy the nitpicking QA and numerous emails that are supposed to be motivating but really just leave me demoralized. Unfortunately, I'm 3 years from retired and have bills to pay or I would leave today.

I feel your pain - Sunflower

[ In Reply To ..]
I feel the same way. All they care about is TAT and if your are working your schedule. The constant emails about the same thing over and over is insane. Apparently, someone in the POD is not following the rules. Those people should be singled out and spoken to personally rather than sending out mass emails over and over. I personally love the new call out protocol where between the hours of ** and ** Mon thru Fri and between the hours of ** and ** Saturday and Sunday and after ** Mon thru Fri you have to call TSM, leave voice message and email and if unable to contact them, call HSDM, leave voice message and email and if you dont hear from either in 6 hours, you have to call workflow. Helloooo??? We are sick people. We are not 12 years old. My question is, what do they say when they call you back. Do they ask you what your symptoms are and try to determine whether you are sick enough not to work or do they just say...okay thanks for calling. I am very curious about that.

Ditto - sm

[ In Reply To ..]
Have had this HDSM for probably 6 years. We always got along great. The other day she wrote me an unnecessarily snappy, rude note. I was thisclose to telling her where to stick it.

snappy, rude - stevie

[ In Reply To ..]
It could be stress.


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