A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Suggestion to software developers. - Keep It Simple

Posted: Jun 14, 2013

Won't mention any particular company here, but I am compelled to comment on the quality of the software.

I have never worked with anything this complicated in my entire MT career (25+ years).

Demographics are a nightmare. Database for CCs is......I don't have words to adequately describe the mess.

If I enter information into the *fields* too quickly, the system locks up.

If I enter more than one search option, the system locks up.

If I use SH, Ex-Text or other expansion program, the system locks up.

If I have a long (20 minute or more) dictation, the system locks up.

I'm supposed to earn a production salary with this product that came over on Noah's Ark? Can't the whiz-tiz IT developers do better than this?

Signed cro-magnon woman

It would appear that none of them have ever requested feedback - from the end-users, us.

[ In Reply To ..]
I'd be very happy to be a beta tester sometime (well, if paid) in order to help tweak and improve transcription platforms, which in the long run would be of benefit to everybody bean-counter-wise in terms of higher production, improved accuracy, etc. But nah, that's too logical, I guess. Part of me is quite insulted by it, as if "they" always know what's best for us without our input.

are you complaining about transcription software or hopsital-wide systems - we plug into and are 1/1000 a piece of? NM

[ In Reply To ..]
z

OP here, evidently is one of the 1000 - U Plug Into

[ In Reply To ..]
since the focus of ridiculist offenses include:

routing and CC issues
demographics issues
weeding out which acct# belongs with which admission, admission type, origination, location, etc

Appears to be not much concern about the actual content of the document.

I still believe that the data intake at these facilities can be simplified (better yet standardized).

Just My Opinion, cromagnon woman

I offered to beta test for Nuance/Dictaphone back in the 90's (sm) - Rose

[ In Reply To ..]
But they weren't interested. Neither was Dragon Dictate, even though I'd created specialty dictionaries with thousands of terms & phrases before they did. They are only interested in making money and having their product work perfectly for doctors.

I'm also convinced our purpose is to train the software to perfection but what the developers didn't think about (because they didn't ask the users) is that you need consistency and accuracy to train the program. You cannot achieve both when paying sweat shop production wages.

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