A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Softscript? To be...or not to be? - justme

Posted: May 30, 2012

Anyone have anything to say about Softscript? The good, the bad, the ugly. :) Whatever you got, I'd like to hear it. Pay on time, good people to work for, what is the pay, etc. You know, all that good stuff. Thanks! :)

SOFTSCRIPT PAYS ON TIME!!! - Paisley

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and that's all folks.

Thanks! - justme

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I did find some stuff about SS but seemed like pretty old info. One thing I read was that they switch you from account to account. I'm hoping that is not the case anymore. I have an interview next week. Anyone willing to share what the pay is, and/or what the production bonuses entail? :)

look at the job postings - exSS

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SoftScript posts a job ad EVERY Friday. that in itself tells you they OVERHIRE. I have been in this business for over 20 years, worked for them for 1 year, the absolute worst company in my entire career. but people keep going to work for them and not paying any attention to the responses on this board, which are almost ALL negative. so you figure it out, and when they take a year out of your life and give you NO WORK during your "schedule," ask you if you want to "make up the time you missed," meaning they didn't have work during YOUR work time, THEN tell you that you can't work unless it is your scheduled time, and blahblahblah, it really goes on and on. the rules change every day. one day, you need to work at night because there was no work during your day schedule. the next day, you are not allowed to work outside of your scheduled work hours. whatever works for THEM is what you live with. I like Paisley's response, they pay on time, and good luck getting a paycheck you can live on. really, I don't understand why people keep asking about this company and getting all negative responses and then ask again, like TRYING to find a positive one. maybe SOMEBODY had a positive experience there, like a long long time ago in caveman days, but really my best advice is to pay attention to the negative comments. we don't just make this stuff up, it really happened.

I agree with you, exSS - me

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I had no work for 4 hours out of my 8 hour shift. I really don't understand their rationale for hiring more people. I also find it very hard to make line count on their transcription platform. No word expansion other than Word auto-correct. But of course watch out for Lucy who posts on here. I swear she works with a big SS on her shirt and pompoms on her desk. She must have super easy accounts to be constantly cheerleading for this company.

Cheerleading...cracking up - justme

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I don't know who Lucy is, but that's pretty funny! :)

exSS, to answer your question, the reason I asked is not because I don't believe what everyone has said, but simply because I hadn't read those posts prior to my post. And when I did find them, I didn't know how old they were (no dates on the page I was looking at). Someone had mentioned something about new management, so I wasn't sure if that had happened or if it had changed anything. I also saw a couple people who said SS was great. HAHA maybe it was Lucy now that I think about it. Anyway, I do appreciate your 2 cents :) Thanks ladies!

Ditto. - The only good thing is

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no VR. Before VR they were widely known as the worst around. Now, only because they're straight typing, they are able to draw people in again. You will not reliably get work during your shift, and if you want to make it up, you will need their permission ahead of time to work on your day off (even though you were required to sit in front of your computer on your regular shift just to make SURE you didn't have work). That can't possibly be legal, but that's what they expect. Oh, and learn to love that mouse! You'll be using it a lot because it's the only way to navigate their archaic platform.

Softscript - pookbina

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My main problem with Soft Script was they switched me around on accounts. I had work but the ortho acct I had was crummy and you could not make out what the docs were saying and then QA judges you for percent of work you send to QA, well that was trouble. Plus just their general crappy attitude and the crummy negative e-mails we would get. Nothing positive hardly ever. I had work but work I had was not good.

Can;t believe we're still in business - anon

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Their platform is beyond old and outdated. There is no VR because the owners are too cheap to implement new software. Because of this SS generally does only overflow work for a few medium-sized accounts. Terrible quality sound files, ESL docs right off the boat, no production incentives--which is okay because there's no work so why drive yourself crazy?!? They do pay on time. One of the PM's has something going on upstairs as she's changed the policy of having QA counted against you for reports that you are REQUIRED to send to QA as the policy is MANDATORY QA on several accounts (they've been doing that since I started working for them 6 years ago), so I'm sure she'll be gone soon. I keep waiting for an email telling me the company has gone belly-up and that I'm out of a job. Please won't someone buy them out???

careful what you wish for.... - CarleyJae

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Someone else buying them out (probably a bigger company) is not always better. Sure things will be fine at first and they will leave you alone becuase they want to keep the clients happy, but sooner or later they will change you to their system (probably with VR) and if you think they ESL and sound files are bad now wait until they put them on VR and you only get 1/2 the pay to retype the WHOLE report because that is what happens with VR. 1/2 the pay most of the time double the work. I do have a few docs that are great on VR and I can fly through them, but def more money to be made in straight transcription. JMHO though. I have been there, done that, bought out, made the switch now after 2 years they moved us to their side of things and $1000 a month from my pay went bye-bye with the great VR program they have. Impossible to make the same amt I did while straight typing. :(

soft script - pookbina

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Yeah, a think a buyout would be bad news as companies are mainly all going to VR. There are a few that don't but it's hard to avoid. My company is planning on it, and I am planning on a big pay cut and not so sure I want to continue doing this. Oh, they will deny that, saying we get bonuses, etc. but when you're just making minimum wage they can afford to give bonuses, etc. Yes, straight transcription is always more, that is, of course, if you are getting enough work too.

SS - me

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I know of one time just a few months ago they had a bank "goof" they said and didn't pay for days after payday and from what I've read, this has happened before.

I'm frightened now! - justme

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Thanks everyone for the info on SS. I'm supposed to get up at the crack of dawn for this telephone interview, and now I am thinking I won't bother! I was super excited because it is a psych account I was going for. Poop. :(

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