Nuance...are incompetent supervisors a problem for anyone else?

I've been with MModal for just a little bit now after being outsourced. I keep getting conflicting QA's. Per the instructions I have on the system, I typed cranial nerves 2 through 12. It comes back QA'ed with roman numerals. So, I started typing roman numerals. Comes back QA'ed as arabic. Left a patient's sister's proper name out. MT style guide said replace it with "patient's sister". QA sticks the name back in. ...

I always felt I was good MT until I went to work here. Never had any complaints. Now, constant bad scores from QA and working my butt off to do a good job. I have been a transcriptionist for 20 years and worked for many companies including hospitals and this is about as bad as it can get. Maybe should try a new field, but at my age, not sure I can. ...

I have 20+ years' experience as an MT, 8 more years as a nurse before that, consider myself a reasonably intelligent person, yet I feel like I'm struggling more and more just to do this job. I had the most horrific dictators today with the worst ASR, one after the other. It felt like the weight of the world was on my shoulders as I slumped in my chair trying to get the jobs done. I just could not understand those Indian doctors. Stutterers. Clanging backgr ...

After years of going through this, finally I have no other conclusion to draw but that it's pervasive. I am talking about incompetent management. They talk about "the team" this, "the team" that. But they have NO concept of what teamwork is, so that is just lip service. If I make a very simple request for something that will make the work flow more efficient and help everyone, I am either blown off completely or told "we will TRY to do that, but we're ...

Doctor says, "intact saphenofemoral valve, incompetent perforators". My questions is, are the perforators only referred to as incompetent, or are they sometimes referred to as competent as well?? ...

Has anyone ever considered coordinating with MT coworkers to refuse doing jobs for horrid dictators? Does anyone think this might motivate the MTSOs to have the backbone to contact the doctor to try to resolve the problem? This could be as simple as having them adjust their mic so that everything they say isn't covered by breath sounds from a mic too close, or learning to use the "PAUSE" command while they review a chart. The only reason they get away with this is because we continue t ...

I've been in the business 30 years and when I got my own accounts I rarely had bad dictators, so what has happened? I know ESL plays a role, but that can't be blamed for the majority of Causacian dictators who don't pronounced anything in the ROS or PE, just mumble on, or just say one word like "Respiratory" and leave it to us to read his mind. My guess is that they are passive-aggressively getting back at the bean counters who forced SR on them. The other possibi ...

I think our supervisors are in the same boat with us. However, to keep their jobs, they have to color their communications to staff (us) in the manner stipulated by the company. It might seem stiff, uncaring and absolutely contrary to the personality they present to the world, but they are trying to keep their jobs. After us, our immediate supers are the low men on the totem pole and I believe they take a beating. I can tell that by how often my supervisors change.& ...

I do, but have received none since the first day I got it fixed. Is everyone up and running? Seems kind of strange. I've sent some but not sure if they are being received. ...

Sick of hearing the whinny cry of I haven't even had a shower yet or I am trying to get into the shower (5 p.m. or later). Did anyone tell them that they can get up 10 minutes earlier and take care of essentials rather than make me listen to how bad they stink? ...

Where in MQ Central do I find the supervisors/managers in North region? I can't find it --- guess I'm looking in the wrong place. Anyone know? TIA. ...

If it just me, or does Superior Global have the worst Supervisors and QAs? They all send feedback like crazy, no one is on the same page, they can't keep track of what is going on, beg people to work and pay them NOTHING. I have never seen anything like this. Who set this mess up? Bad Bad Bad! They need some people who know what they are doing. The emails begging people to work crack me up. "Thank you for all you do." Thanks for that little sentence of appreciation ...

I have known this for all the years that I have been in this business, but unfortunately I came face to face, so to speak, with this problem again recently. I stated a point to my supervisor by e-mail, and very nicely, about some technical difficulties I was having, and no matter how I would explain it, she did not understand what I said. Even the tech told her that it was not due to my computer, but the connection I had. She said she would call me, and I said I would look ...

If IC's are supposed to be available for other jobs, then aren't these companies just hiring for IC's as a way to avoid paying employee benefits? How do they get away with this? I'm disgusted when I see all the job openings specifically wanting IC's. It seems abusive to me. ...

The original company I worked for was sold to a big company and I had loads of unanswered questions. I would call supervisor or someone who had been in contact with the peeps from my old company and ask away. Now I find out I have been labeled a troublemaker because I ask too many questions. I guess I would have been wiser to just come on this board and fire away with complaints, questions or anything else I wanted to know. I know my future is gone now where I am. &n ...

According to a poster below which has apparently already attended one of the payroll meetings (as the poster posted) for nuance they have decided to keep the incentive part of all of our pay going with an exception that now you have to have over the industry standard of 98% to get a production based incentive. In addition (if this poster is accurate) they have again cut the overall pay from 8 and 4 to 3 3/4 AND 7 1/2. This is nothing but a bunch of crapploa...an MT who is now getting ...

that fall during the shift. For example, if half of your hours fall in 3rd shift and half fall in 1st shift, do the 3rd shift hours pay more cpl? Or, do all hours have to fall within the shift to qualify? Thanks, Yet another sad Transcend employee... ...

I thought they were 2 different services. Everyone is buying out everyone, so who knows. All the small companies have been merged I guess. I thought Nuance was out of New York and were the primary with VR. Maybe one has to keep up with the changes and be a member and pay the dues and go to the meetings with AAMT and be a CMT to keep up with the changes, even though you still get 4 cents. ...

Wow. Posted this on company board but wanted to post here as well - some of you may feel vindicated. LPn ...

Any thoughts on this merger???? ...

Does anyone know why the ad says "No inquiries from overseas" when they obviously offshore the work? Anyone reading that would incorrectly assume they do not offshore. I was reading an article in the newspaper that a journalist was talking about a few days ago regarding the hospital outsourcing to the Web/Nuance, and the spokesperson for the hospital said in the article that the company only employs US MTs. ...

The ad Nuance has up says increased PTO. Anyone willing to tell me what it is now. Also information on their bonus program would be helpful. Thank you. ...

....First send us an email with fabulous Nuance ins (bad news) because they had to announce that due to open season. However at the same time telling us that the new pay structure (probably more bad news) will be announced at a later date but will be effective Jan 1 2012. Good way to keep us hanging on while they are so behind with their horrid platform. Guess what Nuance/Nuisance, it will not work as your reputation has gone from bad to worse and we are now realizing that the We ...

What do Nuance MT's get for editing and transcribing per line. Thanks ...

If Webmedx does away with or changes their recently advertised "PRODUCTION BASED INCENTIVE" bonus and adopts the Nuance quality based bonus then this change may be considered by quite a few WMX employees as yet another cut in pay. I’m sure that there are quite a few MT’s currently at WMX that have a high QA average and are earning $300-$400 (some even more) in production incentive pay each pay period, which equates to $600-$800 per month. As an example, acco ...

Did anyone hear anything about changes for QA. I heard there was a webinar today? ...

Has Nuance/Alphastaff released W2s yet? Quit mid-December, have no idea. Thanks! ...

Is there a specific QA staff? I was under the impression that the team managers did most of the QA. Is that correct? Or how is the QA done? Someone said below that QA is paid hourly; I was under the impression it was cpl. Any info on QA structure for Nuance would be helpful. Thanks in advance. ...

Does anyone know if Nuance hires IC's? I could not find it anywhere. It could be a solution for me if they do. Thanx in advance. ...

Nuance...are incompetent supervisors a problem for anyone else? - fedup

I have the same problem with WMX AMs - alan

Well, clearly they know exactly who you are now. Good luck. nm - QA

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