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For Nuance QA.. sm - Wondering


Posted: Mar 09, 2012

Is there a specific QA staff?  I was under the impression that the team managers did most of the QA.  Is that correct?  Or how is the QA done?  Someone said below that QA is paid hourly; I was under the impression it was cpl. 

Any info on QA structure for Nuance would be helpful.  Thanks in advance. 

There is a QA staff sm - anonymous

[ In Reply To ..]
Used to be cpl but went to hourly recently. Team managers/leads supervise the QA staff. There are tiers of QA people. It starts with QC editor and goes from there.

not correct.. - sm

[ In Reply To ..]
QC and QA are different...QC is predelivery...before sent to the client, whereas QA audit reports post delivery...after sent to the client. QA scores are what your quality score comes from. Also, QC are managed by the team leads whereas QA have their own manager. Also QA is paid hourly.

someone please explain to me my QC score. - mt2

[ In Reply To ..]
I've been averaging around 95% to 98% on QC scores on my pay stub. I've been with them for 3 months (not new at this, over 20 years experience.) Then last pay stub showed 76% QC. WTH? I have emailed 3 times asking for an explanation. No one has answered me yet. My daily grade are A's and B's with an occasional C.
you need to go into fiesa and look it up... - sm
[ In Reply To ..]
It will show you the errors made and points taken off. You should be checking them periodically. Sounds like a lot of critical errors and you need to proof your work more.
I check them every day thank you. - mt2
[ In Reply To ..]
My grades run on average 98%. That's why I questioned the 76% QC score on my pay stub. The only critical error I had in the last 6 weeks was 1 for patient age - 60 versus 68.
it could just be an error.... - sm
[ In Reply To ..]
Or a typo, hence why you were not put on 100% review....I would contact payroll and have them fix it.


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