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Penalized for blanks? - MaryMT

Posted: Aug 15, 2013

I thought I just saw something on here that said that we were being charged for blanks? Are they actually doing this? If so I have not seen anything stating it.

Working for Nuance is one big penalty. - nm

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penalizing for blanks that can be filled in that exceed allowed # of blanks - anon

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I have a friend who is QC and they are indeed penalizing for blanks as follows: If you have a blank that can be filled in by QA and you exceeded the allowed # of blanks for you account, it is a deduction. So for instance if you are allowed 2 blanks for your account and you left 3, and 1 was able to be filled in by QA, you get a ding. If you only left 2 blanks, even if QA can fill it in, no ding. If you are allowed 0 blanks, you are up the creek without a paddle!

OH - I hate this company SO MUCH - You have no idea

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It doesn't matter what you do everything you do or do not do is a losing proposition.

I have even started using their Control K to jump to EACH and every word, and still I'm bombarded with FIESA BS.

Please, who ever heard of deducting points for a blank? And who is to say it could have been filled in? Them?
They have the power of guessing which the VR editor does not.

They should be glad I do not work in the office because right now this company could have heard me say things that would have made a drunken sailor blush. Man, I really hate the way they do business!

Horrible. I can say without reservation that this is the #1 WORST job I have ever had in my whole 40 years of working. Hands down, THE WORST.

How unfair that the MLS should be penalized - if she happens to work for a no blanks account

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Getting dinged for a blank adds "insult to injury as it is." But having it based on whether the account allows blanks (or not) is totally unfair to the MLS.

When the incoming VR and voice is 99% - They will get 99% back

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penalizing for blanks.... - mtmom23

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Just found this out yesterday the hard way. No one EVER mentioned this new detail. Questioned my TSM about this yesterday when I was reviewing my Fiesa. No mention ever that our account was a 2-blank maximum. UNBELIEVEABLE. Why not let us know about this in advance? It is little wonder why people are leaving in droves. Can't wait to get out.

dinging the MLS for blanks - Millie

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Team, (THIS IS FROM MY TEAM LEAD): I have had some questions about the scoring of blanks on pended reports. There were some changes made with pre-delivery scoring of reports (QC1/QC2 review) and these changes took effect 6/1, so many of you who are reviewing your feedback in Fiesa for last month are just now becoming aware of the changes. Below is some information on what changes were made and the reason why.

Here were the 2 changes that were made to pre-delivery scoring:

Ã�Â· We added Critical Dictator Error 0.0 points: This category is utilized when a dictator mis-dictates a critical piece of information which cannot be verified/questioned within the document. This category allows us to report out on critical errors within documents, but does not add points to the MLS accuracy score.

Ã�Â· We removed Blanks Filled in by Reviewer 0.5 points: The scoring for blanks will be as below:

Blanks per Specs 0.0 points: Utilized for blanks filled by reviewer within what is allowable per specs.

Valid Blanks 0.0 points: Utilized when a blank is not able to be filled in by the reviewer

Blanks Resolved 0.25 points: Utilized when more blanks are filled in by the reviewer than is allowable by specs.

PLEASE NOTE:

1. Predelivery scoring is not considered when calculating qualification for incentive or your quality scores.

2. Blanks resolved indicates only that the blank was filled in. This is not an indicator of whether the blank was reasonable or not.

3. If it is not filled in, it is not scored.

4. We have always scored this way postdelivery Ã¢ï¿½ï¿½ we are now scoring with this methodology predelivery to align quality expectations Ã¢ï¿½ï¿½ We used to charge 0.5 points for these blanks; we are now dropping to 0.25.

5. Scoring of blanks should not deter pending when there is a doubt; the weightage of a critical or major error as a result of guessing will have much more impact than the 0.25 points for a blank.

6. Maximum of 10 blanks will be scored per document. Over and above that will be filled in but not recorded in Fiesa.

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