A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Anyone happy with Nuance? - just asking

Posted: Jan 10, 2013

I have an upcoming interview. Just wondering if anyone is doing okay with this company and how you manage to get along in spite of what seems like a lot of negativity based on what I'm seeing here.

I think a lot of it comes down to luck... - sm

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If you get a good account, you can make good money, even despite the miserable low pay. Unfortunately, those are few and far between, as they try to send as many of those to India as possible, except those where the hospital refuses to let them do that. One of my accounts is amazing like that, but it has so many people on it that I'm lucky if I get 1 report a week off that account. Before Nuance acquired us and that account wasn't overstaffed, I made over $30 an hour on it. Now, I make $15 a hour on a good day on a really crappy secondary account, but it might as well be called my primary since it's the only one I get work on.

Again, I think it's pure luck. If you happen to get on a team with a good TSM and good QA people who aren't overly critical and you get a good account, it would be just fine.

Personally, I've been with the same company for 10 years, was bought by Nuance recently, and am leaving because they cut my pay and overstaffed my accounts so badly that I can't make enough money to pay my bills anymore.

No, I am not happy. - mt2

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I live in a small town without many options. Not many companies out there have straight typing anymore either. I'm moving in a few months to a larger city so hopefully can find a position in an office - M-F, weekends off, PAID HOLIDAYS and paid vacation.

question when no work - scared to death

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What happens when there is no work or you threatened to be fired if you cannot meet the line count?

I've been an MT for 31 years - and Nuance is the worst company - EVER!

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.

scared to death - me too

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I too am just beginning with nuance and I am scared to death. They are suppose to do my installation and now I am wondering if I should run not walk away from this company

I don't think you need to be scared - sm

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You just are not going to make money hand over fist, but it is not a nightmare and is not going to ruin your life.

In the first 2 months of working for Nuance, I developed - sm

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An ulcer, and my blood pressure went dangerously high.

Run away fast!

scared to death - me too

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How do they even keep employees it is crazy to treat people like this. I haven't even started and I am not sure how to quit. I guess I just email my team lead and let her know I am no longer interested.

Why not give it a shot - asking

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If you are going to quit anyway, why not just give it a shot and see what happens. The worst is that you quit or will be fired, and is that really that big of a deal??? Working for these large MTSOs now, you become immune to caring what happens. If I were you, I would just go forward with it and see what happens.

Taking a shot - scared to death

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I am going to give it a chance and have begun to move forward with the training. I think you are right how would I know and I do not want to always wonder if I made the right decision for me. So I am moving forward with Nuance and I am going to just have a positive outlook.

It is what it is, I show up, work my hours, sign off and let it go.--sm - anon

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I need to work at home as I have a son with autism and a daughter who is a diabetic. It is important to me that there is somebody nearby to handle any issues that might come up. In order to be available, I sacrifice better pay, more fulfilling jobs, etc. but I have determined to do what is important to me. I think the medical transcription heyday is over, the glory days are not coming back. I just want to do my work and get my money. I do not get as much money as I would like but, that is not likely to change much with another company. I have been on my current account for a few years now, changing companies would mean losing all that knowledge that makes my work more efficient. My team lead is fine, she is not buddy but also does not burden me with too many e-mails. QA, I look at the thinks I need to or can change and ignore the rest. If I did not need the money would I still work here? Of course not, but then again, I would not work anywhere else for pay and would just volunteer in the community. Until that day comes, I likely to stay put, do my job and then sign off and enjoy the other things life has to offer.

it is what it is... - Just Me

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I love your post! I feel exactly the same way. All the negative I have been reading about Nuance almost had me questioning my decision to stay with them since my company was recently bought out by them, but I too am grateful to be able to be at home, even if it is for lesser pay. I live in a small community, and any work available is for minimum wage. There aren't many opportunities here or even close to here that would allow me the time to be flexible for my 2 girls still at home and my hubby who is severely crippled by rheumatoid and gouty arthritis.

So far, I really have no complaints. I am taking a wait-and-see attitude and if I feel the need to change companies in the future, then I'll do it then. I love what I do. I hate what the job has become, but for me the pros outweigh the cons.

Every company out there is better than Nuance. I don't see - how they keep any MTs at all. nm

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x

Happy at Nuance - Lil old me

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I work at Nuance and I'm very happy there. I have great accounts and great TSMs.

also happy - new but old

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I also was scared at times in the beginning (mostly from reading some of these posts) about being fired for not doing this or that but they have been great to me and I have no complaints. Yes I would like more money, but I need to work at home for various reasons and this works fine. Just don't let the QA stuff get to you. That was my problem. But you just have to read it and if you don't agree - complain. I did and on every one that I have said anything about they have reversed for me. I am lucky that I have a good account and secondaries so that helps also

yes for the most part - medical monkey

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Yes, for the most part, I am quite happy with Nuance. I know there is a lot of negativity, but really, all jobs have the bad and good. I am not bothered by anyone unless I am doing something I am not supposed to be doing. I have pretty decent account for the most part. I work the hours I chose from day 1. I have a great supervisor (which makes all the difference in the world). I think the biggest and worst factor is the pay. But, then again, that is with all the MT jobs. We just are not paid what we are worth. But, yes, for the most part, I am quite happy where I am.

I am happy at Nuance too. - see message

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Came to Nuance as part of an acquisition. It is just my opinion, but I feel the unhappy folks are the most vocal on these boards - primarily because if you post positive things you'll catch a lot of heat. It's happened to me many times so I rarely post any more. I've been accused of being a liar, a cheerleader, a suit, a plant - you name it - for saying I am happy at Nuance.

Happy with Nuance - NO - Polywanacracker

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The only way you will know for sure is to try it. Always do your best and don't get caught up in their high-pressure tactics and if you find you hate it, like many others, quit or get fired. In the end, who really cares. Transcription is dying on the vine as we speak and heading for a foreign country near you.

Happy at Nuance-NOT - mt20years

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Not happy at all. This is the worst job I have ever had. Seriously considering taking something in fast food while going back to school at 50+ years old.

I am and.... - Happy camper

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I'm happy with them even though there have been rough patches with communications with the Transcend to Nuance transition. When you look at other companies out there Nuance does have a better overall package deal when you look at the benefits in addition to the line rate. My general rule of thumb on these boards is people love to fuss but if they're miserable they need to move on to where they think is better or stop fussing. The reality is that since our government decided to not ban offshore transcription we're stuck with lower wages than a few years ago. Same thing has happened with many industries and it's not going to change until the laws change to make it more expensive to send any kind of job offshore than to do it in the US. Too bad the politicians would rather accept payoffs than to do things to protect American jobs and wages.

EXCELLENT post. Rational and level-headed. nm - BRAVO!

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nm

Amen happy camper - Cista

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Couldn't have stated it better myself.

"happy" with Nuance - Millie

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Most ridiculous thing I have ever heard-HAPPY WITH NUANCE! How can you be happy with a company that steps on you like you are a mouse, threatens at every turn that you're not meeting their requirements, and pays you pennies, not to mention threats and constant reminders that you are not good enough? RIDICULOUS.

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