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What exactly is "Boost" and should I be getting - dumb dumb

Posted: Mar 14, 2012

even more paranoid than I already am?

BOOST - MME

[ In Reply To ..]
Have no real idea either.... they keep throwing all these new names to everything, and often have no idea what they are talking about....would be just easier if they left a lot of names the same, and speak English instead of giving fancy names to everything!

mmodal logic to avoid paying raises - just my thought

[ In Reply To ..]
The main complaint of the MTs on that survey was the reduction in pay. They had justified reducing ASR pay from 80% to current 60% because they claimed ASR was getting better. We know now and they know too that just isn't the case. So what to do? I can see them on their conference calls debating the situation: We can't fix the ASR and we certainly can't give raises- oh I know, lets have an initiative whereby we "help" the MTs BOOST their production. They make more money and we make more money and we don't have to give raises. They truly are lazy employees and they just need help to become productive. It is all the employee's fault why they can't make money. Look at all the tools we provide!

I am truly scared to see what kind of help they are giving. Foley catheters? IV caffeine? Shock therapy when we remove our hands from the keyboard? Maybe I am wrong, but this BOOST thing sounds more like squeezing even more production out of the employees (why else would they want to shadow our work) rather than fixing the problem that is subpar speech recognition, terrible dictation practices, outdated equipment and no value placed on experience?

do you really think they know that? - slave wages

[ In Reply To ..]
about the ASR I mean? that it doesn't work? I bet they think it works great.

absolutely they know - just my thought

[ In Reply To ..]
The original ASR was a Philips Electronics reject- even they didn't want it. Medquist tried to make it work but they realized they got stuck with a lemon. So they went out and bought Mmodal or partnered with Mmodal or whatever they did so they could have access to their speech recognition. The sad thing is all the money they spent either fixing up Phillips version or acquiring the new Mmodal came from paycuts to the MTs and it has done nothing to help us. Are we able to produce lines any faster? No. They know. Whether they care and are willing to do something about it is another story.

This BOOST thing is just so they can say they are trying to fix the very problem they created in the first place.

Am really scared by the "shadow" - no name

[ In Reply To ..]
Don't know why as I am a hard worker, but still makes me nervous.

that is the point - have to volunteer I believe

[ In Reply To ..]
It is my understanding the shadow program is something you have to voluntarily agree to or possibly your CCM will put you on as part of your PDP to find out the reason you are not hitting your lines. Currently we have to go through a website to let the techs onto our computer so I don't think MModal can just spy on us more than they already do without our permission. They know how long we sit on reports, how many keystrokes we use and obviously how many mouseclicks. If they really want to know how long it takes me to get a cup of coffee and use the bathroom then they need to get a life because following me is not that interesting.

I am thinking the shadow program might work the opposite though. If you are a struggling newbie wouldn't you like to watch an experienced MT for even a few reports to pick up some tricks? We all think we know everything but then something will come up on this board or when they used to do tips/tricks of the day and you wonder- how did not I not know that?

They love to create paranoia. Just do your job, limit your distractions and I am sure they will leave you alone. Can't worry about something they haven't explained yet.

Similar Messages:

May 17, 2012

I was wondering what happens when we start to run low on work. Does Boost accommodate this in our scoring. ...

Mar 19, 2012

How can we be productive when we spend more time reading profiles than actual time in a report. Maybe stop the garbage, give is primary accounts, no more ASR, no more bouncing, no more counting mouse clicks, and give us a raise... I will be more than productive, like I was in the old days. I used to produce 2000 lines a day. I cannot do that now in 2 days. ...

May 12, 2012

OK, it's nearly the end of my 2-week pay period. I'm way past my minimum line requirements. My primary account is low on work. I'm going to clean my kitchen. Watcha ya gonna do about that? ...

May 30, 2012

Don't you love the long and drawn out explanation of the BOOST initiative. They have a VR program which is frequently only 10% correct, misses entire phrases, creates entire sentences without one correct word and they want to boost our production by having us never remove our hands from the keyboard so we can all develop carpal tunnel at a faster rate. What a bunch of geniuses! ...

Jun 19, 2012

Today's BOOST e-mail went too far. Now they're monitoring mouse clicks, keyboard shortcuts and pedal time? They can actually tell which keys we touch or don't touch? Folks, I'm pretty sure this BOOST program was our summer compensation adjustment...type faster... ...

Sep 28, 2012

Well, it finally happened. I got the e-mail from Boost saying I had been chosen to be mentored. I don't understand. I ALWAYS get my line count and more. I always type my hours. I have had some good numbers on the Boost reports, one 5, one 3.5, but I have also gotten two 1s, as I do not speed the report up during the report, and I don't use the arrow keys to go to the beginning of the paragraph and such. Can someone please tell me how the Boost mentor ...

Nov 27, 2012

stalked & forced to keep our hands on the keyboard rather than what feels comfortable for us, now that I'm keeping my right hand on the Ctrl & arrow keys to make constant corrections throughout this ASR garbage, I am starting to have severe hand pain that I've never had before. I wonder if this is carpal tunnel. I would imagine their workers comp cases for carpal tunnel are growing by leaps and bounds with this horrible ASR program. Seems like it would counter ...

Nov 28, 2012

This is a measurement of the amount of audio that is replayed, keeping the highlighter and cursor together and moving smoothly throughout the report. If you keep the highlighter and cursor moving steadily throughout the report with less stopping, then there is less audio that is replayed, allowing you to complete the job in less time. The above would work in an ideal world if one didn't have to do a lot of editing, would that be a correct statement? I mean, if I h ...

Feb 02, 2010

Boost liquid s/l impreme was provided. ...

Jul 27, 2012

Boost didn't help me like that at all. In fact, it didn't make any difference at all in my production. Only learned tricks to keep my inactive time showing as less. Also, according to statistics given in the statistics report, I am producing about the same as most others - which is still minimum wage (in my state). Even the average production is barely above minimum wage (in my state). ...

Dec 03, 2012

x ...

Jun 22, 2014

Did you know that minimum wage will be raised from $8.00 to $9.00 next month, at least in California? So I wonder what that means for Nuance. Does that mean that the minimum line per hour will now be mmore than the current minimum of 186 lines/hour to meet minimum wage without having the company pay MUP or make-up pay? Or does that mean that they will give employees a raise and leave required lines at minimum of 186 lines? I wonder. ...

May 10, 2012

inactive time, right? "Inactive time is defined as length of time when neither audio is played nor keystrokes clicked in an open job" as per the email. SOOOOOO, why dont we all just keep the audio running as we research, go to the bathroom, etc. Just make a note of where you are in the audio, go do your thing, come back and finish up. What would MM think of NONE of us had any inactive time anymore, lol. ...

Jun 28, 2012

Ok, not sure if I'm the only one who had this initial perception of the mentoring program and the BOOST initiative, but it is my impression that during my mentoring session it was kind of IMPLIED that if our inactive time decreased our pay would go up...me thinking my daily pay for SR. Inserted in there ever so sneakily from my mentor is the fact that the inactive time has NO BEARING WHATSOEVER on our daily production pay! A low inactive time only affects PTO, downtime, etc., pay which is ...

Jan 26, 2015

TSM says since I got under 99% this week to take this seminar. What is funny is that a last week I got an email (bc I got 100% that week) saying how well I was doing and keep up the good work. LOL. Oops!. I bet she wishes she didn't send that email! Anyway, anyone do that Care Boost for Quality seminar and found that it helped at all? Not sure it's going to....I am positive I will continue being all over the place in my post audits....100 ...

Apr 21, 2015

I have a Boostaroo and it muffles the audio when I turn it up on my headset. Some of these dictators go back and forth in volume and I have caught several mistakes I made on deciding what I hear. This simple Windows function might help some of you, I noticed a small difference right away. I am also looking into an app to download as I don't have room for a set of speakers up on my work area to plug headset into. I am going to research more on this with l ...

Jun 26, 2012

anymore. What a morale killer, and they just tick me off. I already know the shortcuts, but if I find it faster or less painful to mouse occasionally, then that's what I'm going to do. As long as I'm meeting my quota, then please back off. Jeez, I've never felt more smothered or stalked by a company. ...

May 16, 2012

I proofread EVERY report I send through,,,and I use my mouse to flip through it,,I know that takes a lot of time...Im about ready to say to heck with it and not proofread, my lines will go up and the inactive time will go down,,,unfortunately I care that my reports are done right....Fed up with this crap ...