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So is QA handling multiple accounts also? - sm

Posted: Nov 24, 2013

They darn sure are all over the map as well. This BOSS speaks to the problem we are all complaining about, multiple accounts cause multiple problems. If you actually sat down and DID your job, you could better track and send out work. There are ways, it takes time, and it takes extreme patience, and most of all it takes the loss of you TAT bonus for maybe a couple of months until you get it right. If you truly care, quality would come first. And QA, please stop the BS corrections, I'm pretty sick of them. Why is it when I send something through that is with one blank because it is a term I should know, I never see that report back? I have been doing this a looong time, not much stumps me, but when it does I would like another opinion not just dead air.

If you didn't see a report back from you SHDA - They could not fill the blank either

[ In Reply To ..]
If the job doesn't show up in your QA Feedback under Fluency Manager, then the SHDA could not fill the blank either and sent it on. It automatically goes into your QA Feedback if they fill in a blank, whether they left a comment or not. It will stay in there until you mark it as read.

why do some show up with the same darn blank - marked in green

[ In Reply To ..]
I have had reports come back to me with nothing marked but my blank crossed out and another blank in its spot.

Or, I have had an entire paragraph marked out and the exact same paragraph below it. Why do they do that? Just to mark something? No fedback, nothing different, exactly the same as I had it. ??

The method of leaving feedback is quirky - sm

[ In Reply To ..]
Some SHDAs will put a feedback marker in and then blank it if they can't get it just to let you know they looked at it or they thought they knew it and changed their mind. Deleting a feedback marker screws up the text some so it's less time consuming just to reblank it.

As an SHDA, leaving feedback on Fluency is a pain in the butt. There are so many bugs that can go wrong or times where you think "why did it just do that" and half the time you don't even know it happened.

All in all, if you don't see anything wrong and there is no feedback left, don't worry about it.

I get them back all the time with the blanks - not filled in

[ In Reply To ..]
Just the ones where it is a specific term that I should know that don't come back. I also have been gigged by the facility for mistakes, after having sent a report through QA, only to be told "We don't check the whole report, just fill in blanks." LIE, they check everyone of mine from stem to stern and pick apart other BS but when they miss "the biggie" suddenly it is my fault. And it is my fault also, I missed it. I take responsibility on my part, but they should as well.

I never - get

[ In Reply To ..]
feedback. I do go in and look once in awhile on the search for feedback and see all kinds of reports in there. There are even a ton of audits in there that I never heard about.

ton of audits may mean that particular dictator or facility - is on 100%, not you

[ In Reply To ..]
they are not audits

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