A community of 30,000 US Transcriptionist serving Medical Transcription Industry


Do you think we should guess at drug names? - Concerned


Posted: Nov 05, 2010

Am I overly concerned or do you think I may have a point? 

I think the Word Help Board is invaluable and have always helped whenever I 100% knew the correct spelling.  But as I have been reading the questions, there seem to be more and more drug questions from drug lists, which means no point of reference.  There are also a few “allergic to: sounds like” questions. 

When I first started working as a Medical Transcriptionist, QA was always:  “Leave a blank, DO NOT type in what you think it sounds like.”  That makes sense because, more often than not, once you get a word in your head, that is what you hear when you go back to listen. Sometimes you even force yourself to believe that is what you hear.  I was also told to NEVER, EVER guess on an Allergy.  So, I do not understand why people would waste the time to ask the question on the Word Help Board in the first place.  Is this not being taught anymore? 

Offering “possibly” drug names can be very dangerous.  We cannot type a drug name based on what someone else “guesses” it could be. 

I know everyone who does medical transcription does so with the patient in mind and would never knowingly type something just to get rid of the report.  But with all these questionable so-called “medical transcription schools” turning out new grads every few months and telling them they have all the skills they need, I am beginning to worry that there is not enough post-education supervision.  I have seen postings from brand new graduates looking for Independent Contractor work, not through an MTSO, but on their own.  It is not out of the realm of possibility that some of these new Medical Transcriptionists have found work with small doctor’s offices because they are willing to work for next to nothing.  The problem lies in the fact that this brand new Medical Transcriptionist has no supervision because the doctor assumes she/he is well qualified. 

I think there is a huge difference between typing a word wrong because you cannot understand the doctor and typing a drug name wrong because you do not have the experience to know you are putting in the wrong drug name. 

I guess what threw me over the edge was one post where all the poster gave was a “sounds like.”  No history, no diagnoses, no dosage; nothing to compare and verify.  A reply gave the name of a drug (only 3 consonants were the same in both words).  The original poster then confirmed that this was the drug. 

Granted, and I am really hoping this is true, in all probability the original poster reread the report and compared the drug with the diagnoses.  However, my gut just seemed to feel that there may be some MTs out there who are maybe pushing TAT, it is the end of their shift, or just do not care enough to double check, who will simply type in the drug name because “it sounds close enough.” 

We expect the dictators to read over their dictations when they are returned, but we all know that in a lot of cases, reports get charted never being seen by the dictator again.  Once a wrong drug has been included in a report, the likelihood is that it will be a long time before someone realizes the mistake.  In the meantime, that wrong information could be transferred to other notes, consultations, etc. 

Case in point:  I remember when I was helping my father out when he had cancer.  He saw many different specialists and went through numerous tests, biopsies, procedures, operations.  Of course, every time they asked the same questions:  Are you allergic to any medications?  He always said “No.”  I ordered copies of all his medical records and somewhere back in the 1980s there was a notation made on his chart that he was allergic to sulfa.  He was not, but that notation was still there and every subsequent report listed an allergy to sulfa, even some of the most recent ones where I was actually sitting next to him when he answered “No” to the question.  In this case, it was no harm, no foul.  Since he was not allergic to it, it really did not matter what the chart said.  BUT, what about someone who is allergic to Aurodex, but it gets charted as Orudis? 

I think it is very dangerous that MTs are relying on the “guesses” of people who have not listened to the dictation. 

Again, I think it is great that the Word Help Board can steer MTs to the correct answer, I just think drugs should not be one of the questions answered. 

Okay, tell me I am crazy and I will quietly go back to my padded cell.

Thanks for letting me vent.

 

 

No you are not crazy. One should never ever guess - sm

[ In Reply To ..]
at a medication name or anything else for that matter. A lot of people do not realize that a medical record is a legal document and once something is written/typed in a report it is there for always. Yes, it can be corrected, but that takes the physician or whoever making an addendum to the report once it is signed.

A true MT knows not to guess at medications, allergies, etc. One can come on here and ask for opinions, but please do not take someone's word for it unless you research the answer. It also drives me crazy when people ask for help with a "sounds like" medication when it is in a list with nothing to confirm the answer--such as a dosage being given which would make it relatively easy to verify a medication then. Time and time again it has been written on this board you do not GUESS at allergies--this could be a fatal mistake if someone is using only a sole report in a record when looking for this.

So, once again, you are not crazy. I have been doing this for 30+ years and medication questions on this board are dangerous.

P.S. I have also seen answers to these type - sm

[ In Reply To ..]
of questions that are totally incorrect--medication "answer" given was not compatible with the dosage given by the original poster when asking the question. Like I said, I only hope that those who receive answers to some of these medication questions researches and does not take the "answer" as always correct.

A very thoughtful and helpful post, Concerned - lka

[ In Reply To ..]
I feel as you do. I would never even give an answer to anything unless I also was 100% sure of what it was; this is mostly in the case of names of procedures, anatomy, and the like.

I've been doing this for 25 plus years myself and type every specialty, but still I learn something new quite often myself and I always verify the correct spelling and definition.

Some of the questions these NEW MTs ask could easily be found if they had some reference books or use Google or some other search engine. You can type in so many different ways of doing a search if looking for a particular thing. I can always tell when the OP really does not know and thanks the person profusely who has helped them with.... oh yes, that is it exactly! It is, I am asking myself. If it takes me a bit longer to research a word, drug or anything, I would never ever guess at anything. If I am having a particular problem with one dictator I always write the job number down and look at it later on to see if QA came up with anything. I am conscientious to a fault sometimes, just like a dog that won't let go of the pants-leg.

I hope your post is read by all of the new MTs and take this to heart. It takes a long time to become a truly good and experienced transcriptionist and more than once I had thought of throwing in the towel for probably the first 3-5 years. It was just physically exhausting not to say mentally by the end of an 8-hour day with sitting so tense, looking up so many words and on and on. This cannot be emphasized enough and you laid it all out.

I've only been at this.... - GT

[ In Reply To ..]
for 5 short years in comparison to the many seasoned MTs out there. I am an older person (58) and do have a variety of knowledge concerning medical terminology, etc. Having said that, I would never ask for help with a drug name or allergy. If I can't figure it out utilizing dosage, symptoms, past medical history, etc. or can't hear it very plainly, I put a blank. Guessing on drugs and allergies is the worst thing an MT can do. I want to thank all the seasoned MTs on this board. I've learned a lot myself and I'm grateful for having a board such as this with so many knowledgeable MTs to learn from.

Throwing out the baby with the bath water - sm

[ In Reply To ..]
I do not agree 100% with your post. Yes, there are going to people who are not smart enough to know when they have been given a bad guess, but that could count toward any aspect of the report and not just the meds, some of which would be dangerous.

On the other hand, some are quite capable of telling a "good" guess from a "bad" guess, and there are some of us that are capable of making the same based on experience. New drugs constantly come on the market and somebody's guess may be just be a drug that someone hasn't heard of yet.

Considering the quality of a lot of the dictation left after VR has gotten their share, a lot of what we do is guesswork, educated guesswork, but guesswork all the same, and I don't see a particular problem of where an intelligent MT is getting the guesses from.

If you want to point a finger, point it at those MTSOs who have started to punish MTs for sending work to QA.


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