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I'm DONE trying to decipher names - I am not doing it anymore

Posted: Aug 14, 2012

99% of the wasted "down time" I have in my work day is trying to decipher doctor names, patient names, referral names, dictator names, resident/assistant names and I'm literally sick to death of it. From now on if I don't hear the name the VERY FIRST TIME it's said it's going to be LEFT BLANK. No more listening to it over and over and over and over trying to catch the first syllable or the last, or even a piece of the name - I sometimes spend 5 whole minutes PER REPORT searching for names that are not annunciated clearly or spelled to fill in the ADT and I'm just not going to do it anymore. I'm not being paid to do all these ridiculous name searches so they are about to get a whole helluva lot of blank ADTs from me.

not doing it anymore... - recentlyoutsourced

[ In Reply To ..]
TOTALLY AGREE!!! I used to give it a 3-time rule...Now, if I can't get it the first time, it gets sent through with a blank. QA can figure it out. I don't get paid enuf to fiddle with it!

That's exactly what I'm going to do - thank you - anon

[ In Reply To ..]
I'm going to do the same thing. Of ALL the things that annoy me about this job, this company, this software, etc it's that the names come through blank on ADT and we are expected to struggle through it until we find it. I often try many different spellings and name variations, sometimes it takes forEVVVER to get it right and I absolutely totally completely refuse to do it anymore. One time and one time only to catch the name from now on and if I don't get it, it gets sent in AS IS.

in DQS guidelines, it says you can phonetically - spell names (SM)

[ In Reply To ..]
of docs in the report, and most client profiles allow you to phonetically spell patient names.

If the CP says to leave a blank, then do that.

On the ADT page, I fill in a blank line and then leave a QA note that says Dictator name unclear, not spelled and then I ship it right to the client. I am not getting docked pay because the doctor cant say his own name.

For a cc, I would leave Dr. _____ in the last name field and also leave QA note saying, cc name unclear.

Ditto same thing for the dreaded UNPAID cc reqs - sm

[ In Reply To ..]
DQ-7.1 has bogged my computer down to the max..takes forever to get into and out of google searches now..if they cant spell the doc names then the heck with em...done also

Proofreading is not as indepth as it used to be either - dont have time

[ In Reply To ..]
x

And referring doctor names, patient's family's - names, surrounding town

[ In Reply To ..]
names, etc. The list is endless of time-wasting unpaid labor.

Yep, surrounding towns is another one for sure - anon

[ In Reply To ..]
Do these doctors think that the person typing their work is familiar with every facility and every town in their state that they can just fly through the name? I spent 5 whole minutes the other day searching for a certain town in one state that began with the letter S. It was the only part of the city name that was decipherable. 5 minutes doesn't sound like a lot but coupled with the time we spend deciphering doctor names, patient names, etc that comes to a hell of a lot of free labor for the company.

Can you imagine working at McDonald's and being told you can have the "privilege" of working there only if you agree to do all the "prep work" for free? That's essentially what we do.

Names - old and burned out

[ In Reply To ..]
Haven't been doing it for a long time but instead of leaving blanks, I put in the dopiest spelling I can come up with.

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