A community of 30,000 US Transcriptionist serving Medical Transcription Industry


Question for DQS users - Joni


Posted: Jul 20, 2012

Hi Everyone - I need some help from the DocQScribe users.

I had a little trouble with my computer earlier today.  Got it up and running again, but now when I go into DQS, everything works except for Control+J (Jump) and Control+D (to go to demo screen). 

Is this a problem in a setting for DQS?  Is it my computer?  My keyboard?  I also use Shorthand word expander and have checked all the settings in there they all look good.

Anyone have any ideas?  I'm switching the keyboard out in a minute, just to make sure it's not that.

Joni

Problems too - anon

[ In Reply To ..]
I suddenly lost my ability to insert headings, either by ctrl-H or ctrl-shift-H. Can't do a report without headings. I called support, who took remote control of my computer, spent 2 hours changing settings and diddling around, but could not find the problem. Finally said maybe it was my keyboard.

Meanwhile, they've screwed up my whole computer with all the changes they made, including restoring my computer back to July 12. This is a brand new computer, and I've lost a bunch of programs I'd installed, and I can't figure out how to move my desktop icons. The standard way, right click>view etc doesn't work. When I called support back, I was told this is a Windows problem, and I'd have to find an outside IT. They screwed it up!

This whole thing is costing me a fortune in time and money. I now have to pay for putting my computer back together - and they didn't solve my original DQS problem.


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