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Webmedx Shorthand users--a question. - Hurting hands

Posted: Jan 24, 2011

I use Shorthand with the new Enterprise system. SH seems really sluggish on ISR reports. Frequently it will not expand the shortcut and needs to be repeated, or I just give up and type it "longhand." I have tried several Preference settings but nothing seems to help. Also deleted all unnecessary programs and do not run any other program with SH and EP, cleared all cookies, keep the computer maintained (defrag, cleanup). Before calling IT about this, thought I would ask here first. Thanks!

Not having a problem here. sm - MT

[ In Reply To ..]
I would suggest joining the Shorthand users' group (an email group) at Webmedx (ask STM for how to join if you're not yet a member). Some in the email group have exchanged best settings. If those settings don't work, it's most likely an Enterprise or connectivity issue since it only affects some.

Thanks for the tip, MT. sm - Hurting Hands

[ In Reply To ..]
Now that you mentioned it, I remember hearing about that group when I was hired, but was a bit overwhelmed and forgot. Thanks again!

sh--call solution center - anon

[ In Reply To ..]
First, did you recently get a new computer, one with the "new" Norton antivirus with all the bells and whistles? If so, that is more than likely the problem. I am part of the shorthand mail group and as people got new computers, they were having this problem. A group of them worked with Solution center and they removed everything except for the stand-alone virus program, and it fixed the SH problem. Nothing else seems to help. However, when someone posted to call the solution center, they were told by the trainer NOT to do this. My opinion is that they have a lot invested in this Norton program and don't want to do away with it. I would call anyway and if you get lucky you may get a sympathetic person who knows about this at solution center. It is hit and miss, many have been left in the lurch since this happened. I can tell you I have talked with SH and done EVERYTHING recommended, AND read the entire manual, and no changes helped, except the above.

Weird. I have a new computer and no issues. sm - MT

[ In Reply To ..]
One thing that they don't tell you is that Shorthand should be the LAST thing you load. So open up Enterprise, email, everything before Shorthand. This was a tip I received long ago from the guy who sold me Shorthand.

SH problems - anon

[ In Reply To ..]
You are one of the lucky ones then! In the e-mail group, multiple people have had problems. I think some of the newer computers also have a bit more memory. I was told that the Norton Endpoint Protection (do you have that on your coomputer?) required a lot of memory, and this was causing the problem.

I did know about opening SH last, and I also had any other program off except community page and mail, and these steps did help, but I still had lags.

What worked for some in our e-mail group did not work for others, but certainly go ahead and post and see if anyone has any other suggestions. It is frustrating to have it not work well, good luck!

I'm glad they finally found the source. They (powers that be) were blaming Shorthand itself, sm - MT

[ In Reply To ..]
which wasn't the problem at all. Hope this is being discussed in the Shorthand user's group as there were people talking about switching to IT and other programs when it wasn't a Shorthand problem to begin with. Good stuff. Thanks for sharing!

sh - anon

[ In Reply To ..]
You will not find this discussed in the e-mail group, as we were told NOT to mention it or tell people to call Solution Center. They still officially continue to blame SH. Some have called Solution center and have been told to write us for help, BUT we are moderated and some have been in trouble for telling people to call solution center! Very very frustrated with the "powers that be!" I received private e-mails informing me of the problem from multiple people. Some have been left with bad problems and no solution given. Opening SH last and having all other programs off DOES help and it makes it usable, but it still often will not expand!

Why can't they just admit it when they're wrong? Why are they covering - this up?

[ In Reply To ..]
Are they afraid people will start deleting Norton or something? I don't get it. Why don't they want people to know what the issue is?

In my experience, the guys at the Solutions Center know very - little about SH, now more than before but little.

[ In Reply To ..]
x

admitting they are wrong - anon

[ In Reply To ..]
EXACTLY! Once I found out the problem and that there are so many still suffering with this problem in the dark, I was MAD! But, you won't get anyone officially to admit any of this. I only know because I spoke to several who were in the initial group when they were trying to figure out what was wrong, and I was asked not to use their names, or they could get in trouble!

Now, you can darn well bet if the tech people or trainers or managers had to work and have to redo half their entries because it didn't come out right, it would be fixed PRONTO! Okay, off my soap box again!

Mine works ok most of the time now and I never got anyone to remove the Symantec. It still hangs part of the time, but I can bear it. I think they want the full virus and firewall protection so they are just letting the rest of us suffer, IMO. The ones who had it corrected have the stand-alone version virus protection and are using Windows firewall.

Whew, at least it is not just me...sm - Hurting hands

[ In Reply To ..]
Thanks everyone! I will try the easy fixes first, and if it still lags, will call the Solution Center. The 2 guys I deal with the most seem pretty knowledgeable, and if necessary, maybe I can sweet-talk my way into a solution. : )

Update from OP. - Hurting hands

[ In Reply To ..]
Loading SH last seems to be the fix for me, at least for now. I tend to jinx myself when I say stuff like that, so all of your suggestions are in my file. I read the SH manual, so not sure how I missed that (read the troubleshooting section last night and found it). Thanks again everyone. You really came through.

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