A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Bayscribe on back says Internet page is not available - Black Swan

Posted: Jun 18, 2012

I use Bayscribe and have done so for many years. However, in the last a week a problem has developed that even a tech who works with me cannot solve. I am hoping some BS guru on here can help me: After transcribing the report, I go to Print Preview to adjust the layout and then back to BS and then submit. The problem that has developed is that when I try to go back to the original text using the back button as I have done thousands of times, it tells me that the Internet page is not available. I am running IE-8, BTW, as IE-9 has caused some problems with BS. I also have Word 2003. My eternal gratitude to anyone who can help me!

adjust - why

[ In Reply To ..]
Why do you need to adjust the layout? that should not be up to you. Have you always done that? Maybe that is something that you should not have to do.

I do Bayscribe, but never had done that, so no clue how to get back into the report.

Adjusting the layout - Black Swan

[ In Reply To ..]
It is an account spec for one of my accounts and really takes all of 10 seconds. All you do to get back to the report is to hit the back button up top. This has worked every since I have been the account (months) but now it does not. When the software works properly, it is totally no big deal. It might be an IE problem. I am sure there is an easy fix!

BayScribe - Maxs mom

[ In Reply To ..]
The same thing happens to me. It seems like the web page times out after a bit. I don't have a quick fix...wish I knew what to do too. What I usually do is keep previewing the report after a couple of minutes as I am transcribing, especially a longer report. It seems to help.

Max's mom - Black Swan

[ In Reply To ..]
Mine does it the second you go into print preview. The tech I consulted thinks it is an IE issue. I am sorry you are having a problem, but also happy I am not alone.....

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