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Transcend MLS here. I see all these complaints about - QA etc. We do not experience this

Posted: Sep 01, 2012

currently. I have worked at Transcend for 8 years and I don't think I've ever been audited. Is this to change and will we soon be at the mercy of Nuance QC? I sure hope not by the description of the QC complaints here.

For your sake, I hope not. - sm

[ In Reply To ..]
It's the main reason why most people do not stay with Nuance, but even though they (management) are told over and over that the QA is too, too brutal, they give excuses about why. They will never learn how to keep employees. Guess they don't give 2 sh***.

Transcender here as well, but aren't these - QA/QC issues tied in SM

[ In Reply To ..]
with the incentive pay? We don't have that at Transcend.

You don't have incentive? - sm

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I don't understand this company. Is it Transcend, Nuance or Transcend/Nuance or Nuance? I don't get it. It seems to be 2 separate entities, QA-wise, everything-wise. You probably have company-provided PCs, maybe not, I don't know. I know we Nuancers don't. Anyway, the QA is tied to the incentive and also tied to our job security and our sanity. It is also very unfair to the point that seasoned MTs are being cut down to feel as though they are dirt under the shoes of the company. More often than not, it is mistakes they incur based on the "account specifics," i.e. You type: Infectious Disease evaluated the patient. Account specifics say it should be "Infectious disease evaluated the patient." Boom! There are points off. Really? The integrity of the report does not suffer. You did not give an incorrect med, lab value, something that would adversely affect the patient's treatment. Guess what? You made an error in punctuation. The information seemed to point toward renal failure; however, the patient did not consent to hemodialysis. Oh, no, that needed to be a period, not a semi-colon. Boom! points off! Patient care unaffected, but who cares? We didn't like how you punctuated that and we are going to score you at a 70% for that report (since it was only 10 lines and because we can!) Need I say more? This is why people leave the company. I'm not sure what else to say. It's beyond ridiculous.

Another Transcender here - SM - YD

[ In Reply To ..]
Nope, we don't have incentive.

"You type: Infectious Disease evaluated the patient. Account specifics say it should be "Infectious disease evaluated the patient."

By the way, YOU would be correct in the example above. A non-person referred to as a person should be capitalized. So not only is your QA being ridiculous, they are also wrong. In any event, as you point out, something like this should not be counted against you. I'm angry on your behalf. I sure hope this kind of nonsense does not creep over to the Transcend side.

QA. Is it still to come? - Ex webber

[ In Reply To ..]
Webmedx was bought by Nuance in 2011. In November or December we were informed our production bonus with Nuance was also tied to a 99% QA score. Then we had a QA audit in December that determined if we were performing 99% or above. First quarter of 2012, I fell to 98.7% and no "production bonus," the first time as far back as I can remember. At Webmedx, producton bonus was that, a production bonus. At Nuance, our production bonus levels have increased in 2000 line increments (at Webmedx 11,000-12,000, now with Nuance 11,000-13,000 for next level, not 1000 line increments. At Nuance, we must also maintain 99% for a quarter or lose the "bonus" for the following quarter. A quarter of this "production bonus" represents to some a loss of approximately $3600/quarter which potentially could mean $14,400 this year. Obviously, this is not a production bonus. My production will not change appreciably. I also believe that the QA parameters are quite different from any I have experienced with other companies and it is curious to me that for many past years I maintained 98 and 99% but upon Nuance acquisition of Webmedx, I must have lost considerable skill as it seems so difficult to attain 99% and keep it.

So, please take this into consideration. Because these circumstances are different for you now, they were different for us too.

Transcend to Nuance - Transcend MT

[ In Reply To ..]
Transcend will eventually be on FIESA, Nuance's payroll,and everything else. It's coming and the mad exodus will begin. On Transcend account where they took away the red box (see posting down further) everyone had mandatory phone call and Nuance exec on call to talk about suggestions on fixing account. She did all the talking. Transcend side was pretty quiet. The silence from transcend RM spoke volumes. Nuance exec said things will be better once we're on FIESA right after she said not using redbox because it's causing problems. I'm just trying to hold out through end of year then buh bye.

January 2013 - Welcome to Nuance QA nightmare. Happy New Year. NM - anon

[ In Reply To ..]
xx

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