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Post audit and quality review FIESA - newbutold

Posted: May 25, 2014

I think it is amazing how they can QA 20 reports and 17 of them are over 99% and are quality review so it means nothing towards qualifying for anything but the 3 that are post audit they have managed to find errors bringing my score down to where I can't qualify for anything. Very ironic if you ask me.

It's punitive if you ask me - nm

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X

They do it on purpose to keep money from us. - Prepare for pay cut in October.

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Whatever this "equalization" means is NOT good. Kind of sounds like that "share the wealth" thing. They want to take from us and line their pockets more. Do they even care about the number of MLSs who have lost their homes not to mention their self-respect and dignity?

This is business, They do not care and you shouldnt expect them - to care. Do grocery stores care that SM

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as prices go up, some have trouble feeding their families? NO. Do insurance companies care that low reimbursement rates are not enough to compensate for a castrophobic injury? NO. Does Disneyland care that higher entry rates mean some cant take their kids there? NO. Business is business. Strangers to you and I. No family, not friends who have your best interest at heart.

Care is an interesting - word

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A corporation might not "care" in the same way friend or family would. But even corporations "realize" that greed may not be in its own best interests over the long haul. (The bully may get your lunch money today but not forever). "Good" corporations realize it is simply good business to care about your employees, for all the obvious reasons (i.e., loyal employees who feel appreciated will support corporate goals concerning quality, production, and other intangibles that come with "seasoned veterans").

Many corporations recognize that the "golden rule" is a good way to "do business," whether you're an individual or a corporation, and have intentionally created a corporate culture that reflects that, both in how they treat their employees and their customers; and have found that a good, profitable business CAN be run this way.

Greed has its own reward.

P & G, Google, Costco, Amazon for example - Successful companies

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They care about their employees by paying them a decent wage and offer opportunities to grow with the company. These companies are so much smarter than the management team at Nuance.

Then let all MTs apply to Google, et al. Companies like these - are far fewer than companies SM

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that don't care. I know of NO MTSO that follow these companies business practices, which is too bad.

Again, unless you work for one of the above companies, you cant expect the company to care for you as an individual. That is just the sad truth of our lives.

And that is why there is a HUGE costly turnover - at Nuance

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And that is why Nuance wants us to refer MTs to them. They can't keep their accounts staffed because they are greedy and do not give a care about anyone but themselves. Nuance is a poor example how business should be done. And clearly Nuance is desperate if they resort to the MTs they treat so badly for referrals. No way, no how, and for no amount of money, would I refer a person to Nuance.

I agree but all who think N cares for them, will wait - forever for that to happen. SM

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I love the fact that they have huge turnover, serves them right.

Too bad we all cant figure out a way to keep referring each other over and over to get that referral bonus lol

LOL - I'm not waiting for Nuance to get smart - or ethical

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I am part of the turnover that Nuance wants you to refer one of your MT friends to replace.

Excellent post. - Thank you!!

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Oh, how I wish someone calling the shots would pay attention.

I do expect a company to care about loyal employees - Like Costco and Amazon

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Loyal employees who are treated fairly and compensated will grow your business. I personally will go back to Amazon over Walmart because of their prompt and understanding customer service when I have issues with a product. I believe Amazon probably compensates employees better than Walmart and that is why their customer service is better. Companies get exactly what they pay for.

So all that poppycock spewing out of Nuance's collective mouths about how much they appreciate the MTs is just that. And when they want referrals because other MTs leave the company for greener pastures, there is no way I would refer anyone to Nuance. If Nuance appreciates me, pay me a decent wage (by CEOs and management taking a cut like the Costco CEO)and stop the degrading Fiesa program.

Caring companies - A once loyal employee

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Amen and well said. I will no longer be referring people to Nuance because, in the words of Rhett Butler in Gone With the Wind "Frankly, my dear, I don't give a d***."

Vapid! - sm

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(Google it for a definition). Business OUGHT to be fair. N is not. End of story.

We are discussing how business treats employees - Not how they treat consumers.

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As long as a business treats employees well they will keep good people on board who will expand their business.

On the other hand, businesses are passing on higher costs to consumers. Prices have to remain competitive so if a business unfairly passes on higher prices they will not last.

You are comparing apples and oranges.

FIESA - anon

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It's not ironic at all. It's exactly how they planned it. Last month, I got 100% on review. To make me "pay" for that great score, I already have 3 critical errors since last week.

Must have been making too much money and a certain QA didn't like it, so there goes my money. I have no loyalty to this company as everything they do is underhanded. I am working to find a job every day. As soon as I do, they will not even get a phone call or resignation letter from me. Let QA/QC do my work, I could'nt care less.

I have been an MT 25+ years so I'm not just great (100%) some of the time, it's all the time. I don't just suddenly go from a passing score to "we're taking your money away because you are incompetent."

Fiesa is as STUPID as the name - meant to humiliate and rob MTs

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How very ignorant the idea of Fiesa is. I get a call from TSM to tell me my scores are too low. That is after high scores the previous weeks. Doesn't Nuance know that some errors are caused by the quality of the dictation and just because you had a low score per some QA person's interpretation does not mean you are sloppily doing editing or transcribing and you need a phone call to straighten your quality out.

Nuance is a greedy stupid company that constantly insults the intelligence of MTs.

Stupid Fiesa - Fatigued Fingers

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Words cannot describe my loathing and contempt for this way to rob us of our hard earned pay. I no longer bother to even go in there. My contempt or Nuance is even more. As for referring my FB friends there, forget it. I wouldn't knowingly subject anybody to this company who obviously cares nothing for its MTs.

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Dec 12, 2013

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Dec 28, 2014

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Dec 31, 2014

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Jan 05, 2015

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NM ...

Jan 14, 2015

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Feb 06, 2015

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