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Listening to post audit jobs - TiredMT


Posted: Dec 12, 2013

Is anyone else having trouble listening to their post audit jobs?  I have tried everything and can't seem to make it work. It's hard to fight an error when you cannot listen to the job again. 

 

I am am also finding that I am getting a lot or errors that I know are not true thus killing my quality score. 

Nuance doesn't allow you to listen to post audit jobs - Depressed

[ In Reply To ..]
which is why I quit 6 months ago. I got tired of fighting to get reversals on errors that other QC people had filled in the blanks wrong. At the end of the quarter (I was qualifying for a bonus) they shut down my FIESA so I couldn't even see my audits and then hit me with a lot of bad audits to make my quality score go down so I didn't quality for a bonus.

Yeah, I can't get it to work either - sm

[ In Reply To ..]
On the website where we go look at previous reports, I click the speaker button to play them and nothing will play. Right after I first started with Nuance, I contacted tech support and they finally got them to play again. Not too long after that, though, it stopped working again. I don't know what happened and everything I've tried hasn't worked. So, if I want to listen to them again, I guess I'll have to try tech support again. I really don't want them in my computer again though...

post audit - Anon

[ In Reply To ..]
My main concern with all these outrageous "errors" that we get dinged for is the supervisor never once questions how such a blatant nonsensical stupid error could ever be left in a report by someone that at least 10+ experience. Yes, I know. That's pretty much a run on sentence. But, why do they never question this? These are circumstances that even a newbie would catch and correct from VR.


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