A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Nuance at it again QA and production minimums - mt30+years

Posted: Jul 11, 2012

Nuance is at it again. Yesterday HR sent out a memo outlining the production minimums to keep your job. Today I was notified by my TL that I was 6 lines per hour short of the minimum that I am on a performance review for the next 2 weeks to raise it or else it sounds like, I have until the end of the pay period.

Also received nasty email about MUP again. I slowed down as she asked to better by QA score, and that too is in the dumper all of a sudden, and I went over every report a second time to catch errors and I am still not passing. There is no pleasing this company and this will be the first job that I have ever been fired from for not meeting production or QA in over a 30 year career. I now that I am not that bad!!!! Things are not making sense in this company. I hope I can hang on!!!!

Nuance QA - mt20years

[ In Reply To ..]
The same thing has happened to me. Not on the minimum, but QA rips me a new one. I have almost stopped looking at FIESA. I wish they would fire me. I have been an at-home worker for 17 years. I have had QA scores on other jobs of 100% multiple times. I cannot please NASTY NUANCE. One QA says one thing, the other something else. When I complain to my supervisor (or whatever she is), she tells me to copy the entire thing and send it to her. I have only had 1 reversal. You cannot win. Stop stressing out. I have given up on ever getting so-called incentive. I too have never been fired or had any disciplinary action taken against me, but I wish this company would fire me so I could draw UE and look for another job. They are they worst company I have every dealt with.

Nuance QA - mt30+years

[ In Reply To ..]
Thanks for you kind reply. I have stopped looking at FIESA and after the last report I looked at I did not sign the review line. I am considering not looking at the emails either. I agree they are the worst, and I worked for Medquist years ago and this is the newest low. I gave up on incentive a long time ago. I am stressing since I am the only support for my son and daughter for now. I have started looking at other medical related fields last night. Cannot wait to get out of this field which I loved for such a long time and was rewarding, but not now!!! I would like to see the TL have to work for 4.5 cpl and try to take these fabulous vacations that they are flaunting in our faces and then come back and tell you what a piece of crap MT you are!!!

Nuance QA - mt20years

[ In Reply To ..]
I feel your pain. i have 2 children in college. If it weren't for my boyfriend of many years, I would be homeless. I am looking for other employment as well, but when you've been doing this for so long, nobody wants to hire you. As soon as I find anything, I'm outta here without notice or kiss my ass. I have NEVER done something like that either. I cannot wait to leave. I also had about 13-14 really great years being an MT and stayed at home with my children. I am ashamed of what this job has turned in to.

Good luck. Don't stress too much because if your health is not good, you can't be there for your children.

This is an example of why I walked from this place. - mt

[ In Reply To ..]
I will not let myself be abusd by this hole of a company any longer.

They own M-Tech. Talk to the school and see if they can help - sm

[ In Reply To ..]
They own a school. It seems reasonable to think that you could contact the school and get a definitive answer about how you're supposed to do it. Then keep it in writing and use it when you are scored unfairly.

Good luck, MT30+. MT20years, start looking now, - skip the being fired. UE may sound like

[ In Reply To ..]
a paid vacation, Motel 6-style, but it could be the deepest and most disastrous hole you ever jumped into. You want to get a replacement job, then to quit in good standing. NM

Nuance - Pixie

[ In Reply To ..]
The memo with production requirements to retain our jobs is SO TOTALLY OUT OF THE BALLPARK that it defies common sense. Any company who demands 180+ LPH on the reports that are doled out to us and require most being sent to QA needs to send their corporate people to MT school and place them in the trenches. My God ! 180+ lines...TOTALLY OUTRAGEOUS. 100 to 120 LPH is doable. If they want 180 LPH out of us, they had better pull some of the decent reports back from India and give them to us. Appalling.

To Pixie - anon MT

[ In Reply To ..]
Pixie, they (Nuance) told me I should be editing 500 to 600 lines per hour no problem. They said that tons of the MTs do it. I don't believe that for a second.

Pixie reply to anon - Pixie

[ In Reply To ..]
You are absolutely right..don't believe that garbage for a second. I hope "they" don't believe that anyone can produce 180+ LPH of ESL and horrible others either.

QA nightmare - anon

[ In Reply To ..]
I think the QA is set up to ensure we lose bonus. The fact that things are rarely reversed, even when it is proven to be an incorrect score, supports this theory. In addition, the fact that the last week of the quarter's scores cannot be changed regardless but that week of scors is factored into your final score to be eligible for the bonus, stinks to the high heavens.

Nuance treats it's MTs like we are the dregs of the earth. QA is out of control and no one seems to care.

Question - anon

[ In Reply To ..]
The line count of 186 per hour, is that a combo of editing and typing? Is typing weighted heavier (though honestly I type maybe 2 reports a day)?

It doesn't seem overly high for editing. I have worked for other companies that wanted 220 lph.

I do understand, however, the pressure to get QA over 99% and keep line count up. I think the real problem is the QA situation, as in they are power hungry nut jobs in that department.

Has anyone been fired for failing to - SB

[ In Reply To ..]
meet production goals or not keeping up quality to 99% after the 3-month probation period? Or are these just intimidation tactics? There are so many factors beyond our control that slow us down. . .

Similar Messages:

Jun 21, 2011

Does anyone know how Nuance calculates the amount you will get for your production bonus? I know I have met the requirements, but just wondering how they figure out how much you are going to get. Thanks! ...

Aug 05, 2011

What is the production requirement for Nuance and how long do you have to meet it? If you are not meeting it in 90 days do they let you go or do they give you time? ...

Aug 28, 2012

nm ...

Oct 11, 2011

Has anyone been let go from Transcend due to inability to make minimums in 90 days. How does the process work-Do they try to match you with another account perhaps to help. ...

Jun 13, 2013

What is the minimum line count at Nuance? At TransTech? At your company if not one of these? ...

Sep 23, 2014

Hi, Does anyone know of any companies who still have 150 or 200 lph minimums? Also, does anyone know of any companies who offer 12 hour windows with employee status..besides N..been there, done that. Thanks! ...

Jun 15, 2015

Can anyone direct me anywhere in the MModal documentation that it gives the minimum allowed on an audit - 99.6, 99.7, 99.8, what?? I've looked all over Inner Circle and can't find a thing. Help please. Thank you. ...

Mar 11, 2013

Is it mucous secretions and mucus production or mucous production? ...

Nov 02, 2009

I would like to know how MTSO's get away with paying MTs and MT editors not hourly, not salary, but solely on how much they produce like they are working on an "assembly line"!!! Being paid on how much one produces is "pathetic" and is not paying MTs/Editors based on their "knowledge, skill, or experience", and I think is an injustice to the medical transcription profession as a whole. What happens also when an MT/editor works over 40 hours per week. By federal ...

Sep 06, 2012

Does the company you work for have production requirements? I've never worked with any, but we were just informed that some are coming and that the industry standard is 150+ lines/hr. I could do 150/hr on a good day, but if there are not a lot of reports available, it would be very hard. Just looking for others who work with production req'ts and how you cope. Thanks for your feedback. ...

Sep 14, 2012

I'm at stage 2 now. I've got a conference call for my verbal warning next week. Problem is - I have been in the 'cesspool' for months now. One day I (and apparently everyone else in my group) suddenly had next to no more work from my primary accounts. The account has very apparently gone overseas. Every once in a while 1 report will show up, so I am sure MM has not lost that account. I can see a lone job show up every once in a while in DQM. Since then, I have had no ...

Feb 21, 2015

Is there a date set yet for when QC will be on production? My thought is, if they are going to this and do MLS work as well when no QC available, Nuance probably has to figure out some fancy grid work to figure their pay on this as well. Nuance still hiring like crazy, offering sign on bonuses, recruiting off different web sites, and then some of us sit with OOW, at least on the US only accounts. The last few weeks it has been VERY regular that we run into OOW. Not even offered to w ...

Mar 08, 2015

I have never been a top producer, but I have always been consistent and have excellent quality. All the MTSOs say they want quality but it seems to inevitably come down to producing that line count, no matter what variables come into play, bad dictators, just a bad day, lots of short reports, etc. All they want is that 250-260 lines edited per day. I realize there have to be standards and goals but it just seems that in the past copule of years, especially when I worked for Nua ...

Apr 27, 2015

Are there any companies that have any type of incentive plan anymore? I know several used to have production levels with incentive for reaching different levels but are there any of them left out there anymore? ...

Nov 09, 2009

If you don't make your production in any given pay period, do they drop your insurance? Do they give you a warning? ...

Jun 07, 2010

the work seems to disappear? I was doing over 400 lph and now no work. This happens every time I have great lph. Can companies do a switch-a-rooney, keeping the work away from people or can the platform be 'fixed' that if you hit a certain lph, no work will download to you? I'm really curious about this. I've been watching this happen for a couple months now. ...

Jul 11, 2010

I transcribe reports, do ASR reports and I also do MME work. I find it impossible when I an constantly "switching gears" every day on 5-6 accounts to maintain a decent production. How can anyone keep up with knowing all the CP's and keeping track of all the details of each account plus do the production we are supposed to do? If someone has a suggestion, let me know. We keep getting all these e-mails from QC regarding a complaint from a customer ...

Jul 13, 2010

The compensation structure and "minimum" hourly or daily production expectations often encourage people in our industry to work unreported hours in order to meet minimums. You have a day when you get a rash of the account's most trying dictators, for instance, and at the end of 8 hours you realize that you haven't met minimums...so you work another hour, while reporting only the 8 hours. Transcription companies are, of course, aware of this dirty little secret and do nothing abo ...

Sep 22, 2010

I have had a terrible Mon/Tues this week due to the software in my computer being incompatible with the upgrade, or whatever happened with DEP shutdown not being resolved. How can I get compensated, other than taking PTO. Have ticket in, but do not know how to document slow production to CCM, as I kept working thinking it was my issue and not the software's, and submitted ticket hours later. Am I the loser in production/pay? It would be a gesture of good busines ...

Nov 18, 2010

Got a split report. Never get them. Had forgotten what I learned in the 6.1 update so had to find it on MQ Central and re-listen to the blessed instructions. Took forever as it won't let you fastforward to the part of the instructional that you need. Don't guess their keystroke monitoring cares about that, nor the time I wasted having to do it (yet again). ...

Dec 02, 2010

For the life of me I cannot figure out how they justify the manhours being spent to see if we are typing all 60 minutes of each hour without bathroom or snack breaks when we are not paid by the hour. If we are not typing for 5 or 6 minutes here and there, we are not producing, thus not getting paid line rate. It only hurts us so why do they even care? Am I totally stupid? It affects our benefit rate, still only hurting us. The only benefit left for this company ...

Feb 03, 2011

Second night in a row on third shift with hardly any work; do they really expect us to make up all these hours over the weekend? With the regular people who are already scheduled for the weekend and then the rest of us that need to make up line counts, how do we get this done? ...

May 15, 2011

I know that everyone says there is no money in VR, but sometimes you have to take the job you are given and be thankful for that. The account I am working on is 99% VR. I was wondering if anyone had any tips on being productive. For example, do you look at your report first and fix any obvious errors and then listen to the dictation or do you just jump right in with the dictation and do it all then? Currently, I make about 5cpl for VR, which compared to some quotes I have rea ...

Aug 19, 2011

I keep hearing about how some MTs are not paid via production but rather like a salarie or something along those lines. They just have to do a minimum of so many lines per day. Anybody familiar with this? ...

Oct 14, 2011

I have always made my production requirements. But I don't think I will this time. Does anyone know what happens? ...

Oct 20, 2011

Just wondering, what is the quickest movement between phrases when moving around a document to place punctuation, skip markers, etc. Since none of us are in an office together where we can share this info, wondering if I am missing something. I was also told cutting and pasting may not be counted in production line. Anybody know this for sure? I am just paying closer attention to how much my hands move to edit and I already knew this, but there is definitely not a 40% drop in ...

Oct 20, 2011

Okay, I need a refresher. I have to get to the bottom of what is happening to all our pay, except for those few out there. I'm guess keystrokes are only letters and punctuation. In other words, all the things we have to do to place a skip marker are free to MQ? Pulling in headers, whatever we have to do with our fingers to make that happen, do we get any credit for that in our line count? ADT, all the crazy time we have to spend making sure we have the right patient, visit, e ...

Jan 26, 2012

I just received my first *denial* of production bonus in over 20+ years with 98.75% QA score. Every time I look at the payroll data and see...... BONUS: NO. I do a slow burn. I'd like to know who made that judgment call that is going to affect my income for the next 3 months. I'd like to see my mistakes, and if they are legit medical mistakes then I will accept my *penalty*. I do not want to think my QA score hinges on whether or not someone is having a ...

Mar 19, 2012

How can we be productive when we spend more time reading profiles than actual time in a report. Maybe stop the garbage, give is primary accounts, no more ASR, no more bouncing, no more counting mouse clicks, and give us a raise... I will be more than productive, like I was in the old days. I used to produce 2000 lines a day. I cannot do that now in 2 days. ...

Jun 21, 2012

Here's what I think is the reason for the production statistics and what I think is going to happen this summer. I believe that MM will say they are reducing ASR pay to 4 cpl across the board and that we can all increase production by following the recommendations in their emails. I hope I'm wrong but if this happens and I get 2/3 of what I am making now, they will get 2/3 of the editing I am doing now until they figure it out and fire me. ...