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Nuance - Pros/Cons - Jayz

Posted: Jun 18, 2012

Can anyone give me information about Nuance. Pros and cons. Any information that can be provided will be much appreciated!

Thanks Jayz!

Jayz, you can find... - (see message)

[ In Reply To ..]
....all kinds of threads about Nuance on this board. Look to your left under the column "Navigation." There's a whole category for "Nuance." Hopefully you can find what you want to know there. Good luck!

Jayz (from 2 sides) - new but old

[ In Reply To ..]
I worked for Medquist (MMOdal) for well over 10 years and was so tired of having 20 plus accounts and constantly having to look up demographics etc that i quit. Didn't work for over 6 months and then decided to apply somewhere and got picked up very quickly by Nuance - you will see a lot of negatives and some positives. So far I enjoy it. I have a great supervisor (team leader) I have yet to run out of work for more than maybe 15 minutes or so - Did start at a lower pay scale than I had in the past but I expected that. I can only say good things about them. They are definitely way more advanced on the voice recognition than Medquist was when I left and the escription platform is very easy to pick up on and they give you a lot of training. Hope this helps

How many accts now with Nuance compared to MModal? - NoMsg

[ In Reply To ..]
X

how many accounts - new but old

[ In Reply To ..]
I have a primary and a secondary and then I also on another one for just a few months while we help them with a backlog. I have had OT offered the last 2 weeks almost every day to work

Nuance - Dickens

[ In Reply To ..]
I've worked for Nuance for 6 months.

PROS:
Steady work for SOME (I know this is not the case for some, but I don't run out of work and am often asked to work overtime).

CONS:
Low pay (4 cents editing, 8 cents transcribing)
Training for me was not good. I still don't have a clue how they calculate our hourly wages for paid time off.
Poor communication. Emails don't get answered, or they will say they will look into it and never get back to you.
QA is fickle and will mark you down for things that are subjective and don't matter.

Nuance - new but old

[ In Reply To ..]
I really have no communication problem. All my emails and IM's are answered very quickly. I guess it just depends on what kind of tl you get. I get paid at almost 5 and almost 9 so it is a little more. QA part is right - you really have to keep track of what they correct because they will make errors

Just curioius... - sm

[ In Reply To ..]
What does training have to do with how they calculate your hourly wages for paid time off? My training was great - but it was platform training etc. The trainers didn't have anything to do with payroll questions.

Have you asked your team supervisor for clarification on your PTO rate?

Training - Dickens

[ In Reply To ..]
I included that in training because that is when you're supposed to get all of that information. I emailed my TL, who is new to Nuance and didn't know, so then it went to someone else, who partially answered my question. I let it drop because I will never have enough PTO for it to matter anyway. But it's the lack of information that annoys me.

this might help ... - mamabear

[ In Reply To ..]
PTO is calculated using your current hourly rate.

Your current hourly rate is calculated by taking the number of lines you produced and dividing by the number of hours.

As a simplified example: If you produced 1000 lines in 10 hours, that would be 100 lines per hour. Let's pretend those were all straight typing (no VR) at 8 cpl, then your hourly rate would equal $8/hour. So your PTO would be $8/hour.

I *believe*, although I'm not sure, that they use your hourly rate from your current pay period. (When I started with Webmedx many years ago, I think they used the previous pay period, but I don't think that's the case anymore.)

very poor - communication

[ In Reply To ..]
I asked for a few days off over a month ago and they were never answered. They are still on Webclock as "open." Well the time is here and still unanswered. So, I certainly will be taking these days off and don't care anymore.

Ha! Same here !!!! - mt

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I requested 2 days off and they are still open - well, come another 2 weeks, I am not working so hello - fire me - could care less.

PTO requests - anon

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My request was "open" on Webclock until the day before the day I requested. Each time it has been approved within a day or so of the date requested.

Communication is HORRIBLE. Maybe 1 in 10 e-mails get answered and then they usually do not even address the question asked.

PTO - Dickens

[ In Reply To ..]
I have had an open request for about a month now. I'm going, whether or not it's approved. I kind of hope it isn't. :/

Speaking of PTO, the way they set up the request system is painful.

very poor communication - mt20years

[ In Reply To ..]
It took my supervisor 3 weeks to answer a request for 1 day off. I was going to take it regardless. Yet she took 10 days off not too long ago and is always "busy" or on a conference call. I never communicate with her unless absolutely necessary.

Pros and Cons - mt20years

[ In Reply To ..]
Sorry, but I have most cons. I have been with Nuance 6+ months. They are indeed the Walmart of transcription. Low pay, dont care about the employee as long as the work gets done. I have always worked a notice for any company I've work for in the past, but as soon as I find another job (not MT job) I am gone without somuch as a kiss my ass. That is how they treat me. If it were not for my husband paying all the bills, we would be homeless.

The pros, hmmm.... hard to come up with many. I cannot stand my supervisor. She is always "busy." yeah right. And the QCs are never on the same page,, mostly subjective things like "a, an, of" that have nothing to do with patient care. It does not matter if you have 99% accuracy or not, it's almost like they DONT want you to make money. I just dont get it.

Yes mam - With you there

[ In Reply To ..]
I'm with you there. Will do the same thing! I hate it when my post audits get marked off with an "and" or even a dash forgotten. Irritates the hell out of me.

OMG this is exactly how I feel !!!!! - mt_not_for_long

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I hate this place, cannot wait to get out. I have a 4-day weekend coming up but right before that, I'm applying at a few places - not MT jobs either - and quitting w/out notice.

I totally agree with you. TL always busy. Other TLs or SQs or whatever the hell they are send emails. I also agree about the QAs. One does it 1 way, the next does it another way - all just so you don't make bonus. Or throw a small bonus once in awhile at you so you'll believe there is more to come.

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