A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Now they complain blanks are going to clients? They really are determined NOT to pay us for our wor - Will

Posted: Dec 30, 2014

Now it seems that Nuance is complaining that too many blanks are going to the clients and not to QA. Wth did they expect? What do they think is going to happen now that they have complained about this? Do they think that MTs are going to sacrfice what little money they currently make with Nuance and send more to QA or do they think that MTs will simply give it their best guess and move on?

Unbefriggenlievable.

Just my opinion... - dd

[ In Reply To ..]
But, I think they've worked this "exciting" new compensation plan so that no matter what you do, you will most likely end up at minimum wage each pay period. I agree, what did they think would happen? If we go over the 10% limit, we fall down the grid, if we don't have enough lines per hour, we fall down the grid, if we have below 99% on QA we fall down the grid...darned if you do, darned if you don't! It's so frustrating, I've been looking for a job outside of MT.

Probably complaining because it puts more work - on auditors to fill them in.

[ In Reply To ..]
This new pay plan is certainly exciting, isn't it? They need to share with the customer the reason behind their blanks and sudden increase.

Apparently, clients are complaining--but who knows truthful anything they tell us really is. - Will

[ In Reply To ..]
And, if the customers knew what was going on, they would probably take their business elsewhere.

blanks - maybe if they trained

[ In Reply To ..]
the physicians to dictate and actually make THEM care about quality while the are going 90 mph and slurring labs and dictating in one breath, the blanks would be less. I for one am NOT going to guess at garbage. Let them figure it out!!!

Would love to see a news segment confront these - hospitals and ask if they know what

[ In Reply To ..]
wages are being paid for the high quality work they demand.

One of the large hospital systems... - ff

[ In Reply To ..]
Where I live is a Nuance client. I do not work on their account, but I do know billing and nursing staff who do work for this large facility, and I had surgery there last year. I'm pretty sure they would be disgusted to know India is processing their work, and even more disgusted at how Nuance is compensating their MLS. This is a hospital who is very proud of their values and are well known in this market for paying their employees well, wonder how they'd feel if they knew what the people who are editing/transcribing their documents are making?

The only thing that hospital system would be proud of is - how much money they save. SM

[ In Reply To ..]
The place I used to work is getting rid of their MTs and I believe going to use Nuisance.

It's all about money, how much they can save so they can pay the fat cat administrators more money and/or put that money towards more expensive equipment so they can brag themselves up even more as to how much service they provide and how much they care.

This place pats itself on the back publicly in TV commercials, advertises itself one of the top 100 hospitals in the country, brags up their values and service to the community and children's hospital, pushes "accountability" etc, etc, but they screw their employees just like anyone else.

Bottom line: It's all about money, honey. Don't ever think it's not. If pushing the work to India saves money, they're going to be on that like moviegoers on popcorn.

People should start reporting this to their local news - stations to see if you can get a story. SM

[ In Reply To ..]
It might make a good story about the wages, but we MTs should push the quality/India issue.

It probably won't make a difference, but I think getting the story out there would be of great interest.

In fact, I think I should contact the local TV station where I used to live and mention the issue of the hospital dumping all their MTs into the N system and make sure to mention the wage and records quality issue.

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