A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Leaving Nuance is the best thing that ever happened to me. - Life is better now. One thing could make it comple

Posted: Aug 08, 2013

Somebody fry these bas****s! Document EVERYTHING! Someone posted about how to save the voice files. Also save your completed document into a Word document so it can be proved that the document was created on a certain date and never modified. Print copies of all correspondence for anything that isn't just a mundane question. Take screen shots or whatever you need to do of FIEFSA or anything else. Challenge all errors. Document dates and times you run out of work. Document it all. Find written proof of the Indian QC outrageous bonus for finding errors on US MTs. Find written proof of all the benefits the Indian MTs get that we don't. Find ANYTHING you can, and save it. Most importantly, be HIPAA compliant. Make sure your computer is password protected and only used by you if anything at all related to the documents or any correspondence is saved on it. If you live in a household with other people, make sure there is another computer in the household so you can prove yours is just for work. If at all possible, have your home office in a separate room where the door can be locked. If you're going after Nuance, PROTECT YOURSELF. Back everything up! If they have remote access to your computer, you don't want your proof left on it. Get an external hard drive and add your new stuff to it daily. Only plug it in when you want to transfer stuff to it. If you leave it plugged in all the time, they can have access to what's on it too, so unplug it. Buy a little lock box with a key or combination and keep that hard drive locked up to be HIPAA compliant. Document everything and protect your own behind. Then, when you have enough, find a good lawyer and class action them. Any lawyer would be drooling over a potential lawsuit with that kind of money if you have all the proof they need. Unfortunately when they bought my company they cut my pay 30% and then overstaffed the account so badly that it was more like 50% when I couldn't get enough work on my 12 accounts, so I couldn't stick around long enough to do any of this. I would love to see them go down. It would truly make my life complete.

I agree and I've never been one for revenge. - SM

[ In Reply To ..]
I've never been interested in getting back at anyone, never wanted to key a boyfriend's car for cheating on me (like the country song), never wished anything bad on anyone. I always just wanted to move on with my life, but this... This is different. It's like they literally suck the life out of you in any way they can.

Yes, revenge IS sweet! Especially when it's on - an oppressive BULLY like Nuance.

[ In Reply To ..]
I agree: Document, compare notes, record, save, use your calculator, be HIPAA-compliant while doing so, and most importantly, keep a labor attorney on SPEED-DIAL.

And PS: Try to use a separate PC/laptop for your - internet use: These guys all have SPYWARE.

[ In Reply To ..]
It's in my employer's software, for sure. I figured that out when they once came off in a rather accusatory manner about me posting on MTStars. When I got a small, used laptop to use for email and internet searches, END OF PROBLEM.

Don't do your documenting and labor law internet searches on the same PC you work on. Their IT techs can see every word, and every file in your PC.

How would you save the original on word - ?

[ In Reply To ..]
x

Just copy and paste with most platforms. - sm

[ In Reply To ..]
With Escription they can set it so you can't copy anything off the screen and paste it anywhere else, so if they have that turned on you won't be able to do that. I only stuck around for a short time after I was acquired by Nuance (less than a month with the gigantic pay cut I couldn't afford to take), so I personally can't go into a ton of detail on what you can do on their systems, but just document everything you can and try in any way possible to show that your work is being changed and then your name sent through on it with errors. You might be able to do this with screen shots to get around the copy and paste issue. Just protect yourselves and go after them when you have all the proof you need. If they're changing your work and sending it through with your name still on it (if they are in fact doing that), that's fraud.

I had a disgruntled in-house supervisory doing that to people on my account in the past to try to bring the work back in-house. Can't blame her for not wanting to lose her department for the work to go to these rotten nationals, but still, she ended up fired for fraudulently submitting reports with "errors" on them that she created herself in our names.

Point being, if they are in fact doing all the things people are claimin they're doing, get the proof by documenting absolutely everything and go after them. They bully because they don't think we're brave enough to stand up to them and all their lawyers.

Suing Nuance will be the best thing to happen - ForMe

[ In Reply To ..]
The 6-billion dollar baby is next in line to be sued.

Spoke with an attorney today and the outlook is relatively clear with a strong chance for heavy storms for Nuance very soon.

I personally wouldn't benefit financially, but seeing them fall would be just as good - for me

[ In Reply To ..]
I didn't play their games and didn't stick around long enough for them to have damaged me where I'd get anything financially, but they certainly inflicted a heck of a lot of emotional distress and caused me to have to go out and find another job after 8 years with the same service before Nuance bought it. They are destroying a lot of people's lives and contributing to this profession being brought down to a typist with a GED education requisite. Seeing them fall, or at least significantly damaged will be far more rewarding to me than the money ever could. And to the person who finally brings the lawsuit, congratulations for taking a stand and you deserve every penny you get.

Also take note of company reviews on websites. - sm

[ In Reply To ..]
A lot of job hunting and other sites let people rate the companies they work or worked for. I saw someone said way below that they were reading reviews that were glowing from happy Indian MTs, while every American MT had nothing but bad things to say. Print these out or save screenshots of those as well. Anything you can find to show they're trying to drive out Americans and being more lenient on Indian MTs will help show they want to get rid of the US workforce to get the cheaper Indian labor.

I read someone say they found something saying Indian QA percentages were much lower. Print that out too.

See if you can find out how many and which companies they've acquired and poll people to see what changes were made and how many people received pay cuts, etc., that forced them to leave jobs they previously loved and excelled at, like myself.

They aren't being subtle about what they're trying to do, so all of this stuff should be pretty easy to find. I don't know what kind of laws are out there that they're violating - antitrust or whatever - but I have a feeling it's more than one. If Nuance and MModal can at least be stopped from buying up all the competition and driving down prices, it would improve all our lives. I can't live on the 4 col editing BS that they have decided is excellent compensation. A person could edit 2600 lines per day and after taxes not even bring in $100 a day. That's crap and this company is crap.

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