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Helping is a BAD idea/Demeaning emails.... - I know, they do not care.

Posted: Feb 04, 2015

I will never help on an unfamiliar account again--no matter what.

Why would I want to work on an unfamiliar account when I will get paid less for everything I do in a week because I have to send jobs to QC on an unfamiliar account?

Today is my day off and I am reading emails that are demeaning, threatening and just plain mean. I have done this job for 17 years and after all that time, I feel like I must be so horrible at it, that I am going to get fired.

Using phrases such as, "you are the only one on our team..." is so disgustingly demeaning...and I have no way to know if that is true or not....

It is as though there is a camera on my computer and Nuance is watching every move I make...or at least they think they are...

How about some training on new accounts--you know, to get somewhat familar with the little things you learn along the way WITHOUT paying less for the learning of that new account??? 25 pages of accounts specs...I have only had training on 1 of my accounts and it really helped.

agree, NEVER help on unfamiliar account - I did it once

[ In Reply To ..]
about 3 years ago and 3 weeks later I was still on that account, when I finally asked TSM why, she said oops I forgot to change you back. Yeah right! It was just a means of keeping my errors high and production low on an unfamiliar account. I will never do that again.

same here - sm

[ In Reply To ..]
I learned a long time ago not to help out. I stick to my accounts and that is it. If I run out of work, I flex my time. I would rather wake up at 3 a.m. to catch work on my familiar account than help out another team. It's just not worth it.

Along these lines... - Questions for QC

[ In Reply To ..]
Just what do you think I will learn by you pointing out the fact that I am guilty of making a typo from time to time? That you are better than me? That you are a better reader and can catch some nonsense that was not dictated but ASR decided to stick in there anyway just to trip me up? Is it really necessary to send me an email saying "Greetings" and then proceeding to make me feel like dirt because I made a "major" error, which is actually a typo that anyone with half a brain (or is that 1/2) would realize it was a freaking typo?

Questions for QC - AnonQC

[ In Reply To ..]
QC doesn't send any emails. We get them too. I think that's an automatic function by God-awful FIESA.

From what we have to go by, a "typo" doesn't create a new word. If it creates a new word, it's either minor or major (as in, if the sentence makes no sense whatsoever, it's a major error). If the opposite was dictated (no heart disease instead of known heart disease) or there's an incorrect lab value, it's a CPSE.

We have the same crappy audio you have when we QC, and I definitely take that into account.

My best advice is, if it's going to QC anyway for blanks and you have any doubt about any word, leave it blank.

Turn that in for harrassment. - sm

[ In Reply To ..]
There's no reason to accept that kind of demoralizing language from anyone, especially a superior, and as we are employees, they need to find a level of professionalism or be subject to the antiharrassment measures put in place at EVERY company (even our *$#^% company) to ensure that doesn't happen. Let them know that they are harrassing you and you will not accept that kind of demeaning language or tone or you will take it to the next level. You could also cc either your manager or HR. I'd be on that like a fly on you know what. Unprofessional idiots.

Harassment? - anon

[ In Reply To ..]
I don't think a manager telling his/her employee the words "unacceptable", "need improvement,", etc., is harrassment.

"you idiot old lady"
"show me your boobs or your fired"
"I' will watch you every minute of the day until I find an error to fire you for"

Those are harrassment.

I agree, it is frustrating to get the "you better improve" emails when you miss a comma, etc., but come on, harrassment?

It is when she was asked to help out - on an unfamiliar account

[ In Reply To ..]
TSM should just say, well, maybe this account has too many specs to absorb and let her off the hook or something, not shame her.

Helping out - Lee

[ In Reply To ..]
Same thing happened to me. Not only that, it was obvious that the reports were done by one of the worst dictators on the planet, which somebody else did not want to do. I also would never help out on another account again. I was crucified by QA, who it turned out had templates showing what that dictator usually says. I am sure they could not have understood that dictator either without their cheat sheets.

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