A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Anyone have any idea on this? - Melinda

Posted: Jun 16, 2015

My company is in the process of being absorbed by Nuance. We have to test and interview but were told most of us would be hired by them. They said they would try to give us schedules/hours we have now (or would like), but I am wondering if they end up offering us horrible hours (like overnight) and we don't take it, if we would be inelligible for unemployment. Does anyone have any idea?

Please read each post on this page, all questions are fully - answered in the posts here, going back

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...for as long as you can read, years even.

Please don't skip a single post at least to the bottom of this very page.

PLEASE read prior posts - xo

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The above poster gave excellent advice. The thing is, having a desirable schedule will become the very least of your worries with Nuance. They will tell you all sorts of pretty things to sucker you into making the transition. Once here, it will seem just fine for a very brief time (perhaps a couple of months AT MOST). Your pay WILL be cut, your accounts will likely change, you will run out of work regularly and will have to work all sorts of crazy hours on several accounts just to get your lines in. You will not be treated well. Seriously. Please, please, please read prior posts about this company. It's all true. GO FOR THE UNEMPLOYMENT AND FIND ANYTHING ELSE YOU CAN! Your opportunity to avoid this horrible company is NOW.

They seem to always give you the hours you want - but then no work half the time

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In my experience because they give everyone the hours they want and of course then are overstaffed.

They never seem to change anyone's hours, but they will offer OT at night (I believe because everyone requests their hours in the morning and then the work piles up at night if dictated). BTW, Nuance OT is not good, it is hardly anything extra, so beware if you think you will make a killing.

I think MModal is the one who stipulates changing your hours.

I have had multiple accounts added to make up for the no work (initially because of overstaffing but now because I presume it has gone to EHR or whatever you call point and click and doctor self edit). Unfortunately, this means line counts suffer due to becoming familiar, also I am ending up not actually doing the acute care work from my primary, just a bunch of all over the place kind of work, which I find kind of boring and some of it way too challenging for stupid reasons (i.e. dictators not bothering to enter patient numbers and huge accounts being unable to figure out doctor names).

You should definitely try to get UE before you accept Nuance. I can guarantee your pay will go way down and you would be better on UE. They often threaten you can't get it, but I have heard some say they did even after told that, so it might be just scare tactics or it might be different states having different rules and whoever is handling the outsourcing may not want you to know that.

Nuance is all about scare tactics. - Always challenge them.

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Good luck. This place is the worst!!

Real deal - Backwoods Typist

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They tell you that they will try to accommodate you, but what will likely happen is you will have to go on third shift just to have any work at all. Right now, there is a low of OOW situations across the board and we are all scrounging for work. And don't believe their siren's song about what you can earn on their grid. Plan on minimum wage, no more, no less. That way if you get more, it's a bonus. The only thing that grid pushes is production, not patient safety. Also, they may promise you to stay on your accounts, but that may last 2 weeks max until you are completely off that account because by the time you switch over, there are too many other MTs on it.

If I can give you any advice, it is to run, run AWAY from this place. Take unemployment, anything besides this place. Not unless you like being treated like a doormat. This comes from someone that has been through the whole buyout thing. I have been looking, but due to some family issues, a job outside my home right now is not possible.

What you decide to do is ultimately up to you and I wish you luck.

My Dilemma and Thought - Melinda

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Thanks for all the feedback. My thinking is that since we were offered the chance at a job, if we don't try we will be denied unemployment. Then, of course, thinking also if offered a job (any hours, etc.) and don't take it, we will be denied. I don't know how to trust otherwise at this point.

Thinking, now, my best bet is to not ask for too many hours so I can have enough energy and time to look for something else, assuming what has been true for everyone else at Nuance will also be true for us.

About working at all hours to get your lines in. Must be they let you log in outside of your shift to get work if you can. Is that what you are saying?

I appreciate all the input.

I really urge you not to buy that "offered a job" - thing, it is a completely different job

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If I had at least tried for UE when I was making decent money I could have had 6 months to look for a new job at my leisure making better money than I have EVER made at Nuance.

Now, even if they fire me (which they never seem to do to anyone, unfortunately), I would make terrible money on UE. I have read of other MTs fighting this job offer thing and being successful in getting UE.

I would certainly at least give a call to DOL or state UE before giving in.

or you could just flunk the test so they won't hire you. - and then get UE/nm

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x

I have a feeling - Melinda

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That might not even be possible in this case.

Wait - re-consider taking the unemployment - sm

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You didn't specify if you were another MTSO or if it was a hospital that Nuance was taking the transcription dept over...
I've heard that if it is the latter and you were being paid a fair salary for your position, that coming to Nuance is a HUGE GINORMOUS paycut and that dissimilarity will qualify you for the unemployment benefits. Please check with your local UE office and see.

Frankly - Melinda

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Thanks for the advice everyone. The problem is I would not trust getting unemployment even if I could get in touch with them. Anytime I have ever called government agencies (and pretty much all businesses are the same way anymore), if you ask 5 different people, you get 5 different answers. You can't count on anything these days. I have been screwed out of unemployment before, and you can't count on the appeals process either ... not any of it!

Trust me, I would love to take some time and step into a better position. I just don't see how I can do that. It's unfortunate, but it seems unless already independently wealthy (or at least very comfortable), we are at the mercy of taking what we can get and going from there.

Never had a problem wtih unemployment - sm

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The unemployment people have been very, very helpful. If you do not make the effort to contact them you will never know what your real options are--kind of like trying to diagnose your own heart attack. You may qualify for retraining, etc.

I used to work in an industry where I was seasonally unemployed and I made a mistake in my dates and had to appeal. It was simple, no problem. Of course, it was an honest mistake.

That is a defeatist, negative attitude. - sm

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If you have that attitude, why bother asking for advice?

The truth is that you CAN probably get unemployment, possibly paid retraining, and that you CAN also find a better job in or out of MT. MAny people here did that.

It is very negative to say you won't even call unemployment because of negative ... and inaccurate ... beliefs about "government agencies."

You and your co-workers need to involve the unemployment office now. Do not wait. Get an agreement worked out now. You can probably document a change in working conditions and a drop in pay to below minimum wage.

You should all try to work out an agreement with your hospital for placement in ANY other position, even the kitchen, because anything will pay more than Nuance.

You should also try to work out a retraining agreement. If you cannot do that, find another career, get trained NOW, and get out of Dodge.

Hate to be blunt, but this is the beginning of the end of your MT career. Your hospital is not just outsourcing. They are outsourcing with the intent to install Nuance front end speech recognition. Nuance will not need you then. Nuance will not need most of you after you have trained their system. They will get rid of you then through a combination of tactics including no work, harassment about quality, docking pay, etc.

Find another job now. Get retraining now while you still have money to pay for it.

Most UE stipulates the offer of comparable employment. I - know all states differ, but your old job

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...and this one really are not comparable at all. Going from $xx.xx down to $x.xx is not comparable in any state that I know of.

Count on being asked to change shifts, days off, working any odd hour there happens to be some work available. You are being booted to the curb, and my advice is stay there long enough to find a coffee shop barrista job or even Walmart greeter. Lots less stress and friendly coworker faces, rather than 13-hour days and less than minimum wage and forced isolation because god forbid we should ever have a real conversation with a coworker!

Depends on your state - SM

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I used to work for the post office and the facility I worked at was closing. They offered me another job at the main plant and I declined. I still got unemployment. I'm in CA. So really check with your state's UE office to be sure. Don't go with Nuance unless you really, really have no other choice. No one is exaggerating here, it is the worst of the worst.

My TSM does NOT let anyone work outside their - shift even if they are behind hours

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We are forced to take PTO or if no PTO time off without pay

Contact employment office and ask them.. - Unemployment benefits would prob be better

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If you had a REGULAR job, especially with benefits, etc, you might be better off taking the unemployment benefits and having time to look for a REAL job. My company was absorbed by the N but I was an independent contractor and would have had no unemployment benefits, so had to give it a try. I believe you would qualify for unemployment and not forced to take the job offer. Contact the office and tell them straight up and they should be able to give you an answer. The only wage the N with GUARANTEE is minimal wage. Some of us are making substantially more, some minimum wage, but the uncertainty is the problem. They blatantly state "we guarantee minimum wage." You can always apply to the N at a later date if you want and take their 2,000 ??? sign on bonus. WTH is that about? Most people complain of no-work situations. This may be your only chance for unemployment benefits and the ability to possibly train for a different field or test the waters at MTSO's, etc. and still receive benefits while doing so. Good luck

What exactly is your question? - wtfe

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Based on everything you're saying, it seems that you feel you are stuck having to take the job and UE is not an option, so I'm confused as to what it even is that you are asking about.

I guess - Melinda

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I was just hoping for a miracle answer that I could trust. (You know how that goes.) Actually, I'm just more upset because I want to decline the job, but there is just no way to trust I would get UE that I can see. Like I said, I got screwed before with UE. You just can't trust that stuff. So then if I have nothing, I'll be forced to take the first thing that comes along anyway. With the plan I have now, at least I can have "some" money coming in while I look for something decent. Still open for other ideas though. Thank you all for your input.

I would get on the phone and/or internet ASAP, right NOW - and find out if you can get UE

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in your case. I KNOW you can in CA and some other states. Don't you have time to at least find this out before you make your decision?

Good luck to you no matter what. I am sorry you are in this position.

If part of your buyout did not include taking on - the current workers without having

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to test or interview, most likely Nuance acquired your accts and probably have them slated for offshore. Usually when they acquire an MTSO they take the MLS with it. You're in for misery if you somehow end up on this boat. Flunk the test, fail the interview and go collect unemployment and enjoy your summer.

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