A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Sad, but I have had good experience with the Indian - tech support

Posted: Dec 09, 2012

Sorry - this was supposed to go down below in the Indian tech thread...

One spent almost an hour fixing my problem and wouldn't give up until he did. I told my husband an American tech would've gotten rid of me after about 15 minutes and blamed it on my ISP. And these techs were very polite, whereas some of the American techs were very snotty and condescending. As I said, I feel disloyal to the American techs, but both of my OS techs were very helpful. And had no language barrier either.

The one time I've had to call - grits

[ In Reply To ..]
I found the same. He wasn't the most adept and there was a bit of confusion as to what I was asking, but he was tenacious and unfailingly polite, and he got the job done.

Sad, good experience... - bshel

[ In Reply To ..]
That is great! Unfortunately, I didn't have such a great experience. He really struggled to speak English! Seriously, I spoke slowly, spelled my name after him asking me over and over..."what is your name", "how do you spell", waited 4 minutes, he asked again, please spell it...after 7.5 minutes, I said, I am sorry, I cannot wait any longer. I got my problem taken care of by calling my boss and she intervened. Glad for you though. I try to be kind, it isn't their fault that we are hurting, but, honestly, it doesn't feel that way, does it? Or, is it me. I can take it! LOL

I know what you mean. - grits

[ In Reply To ..]
I hate the situation, but I realize everybody's gotta work. I don't begrudge the people on our same level, I begrudge the decision-makers.

I tried calling yesterday, - but finally had to hang

[ In Reply To ..]
up because I was on hold for so long, so I never got to talk to one of our new Indian helpers.

My experience is not so great - forget them

[ In Reply To ..]
I don't care if cantpronouncehisname is just trying to feed his family..... so was the american guy that got fired so the suits could buy new cars. They know they are taking american jobs, so yes, I do begrudge them.

And they have terrible service from the times i've had to call. No way in hell I'm wasting my time UNPAID to spell my name for them. If they can't understand english they shouldn't be doing tech support for US. And they take 10 times as long to figure out a problem.

I don't understand praising them on persistence... when that just means they are persisting in trying to find an answer that the american techs would have KNOWN without having to waste your time looking it up.

regarding race-based epithets... - do you use the "N" word, too?

[ In Reply To ..]
It's just so ignorant to call people names.

(thank you for editing) - nm

[ In Reply To ..]

I didn't edit - the mod did

[ In Reply To ..]
I'm not a coward that would edit my post because some whiner on a message board didn't like it.

interesting -- there was no evidence of that - sm

[ In Reply To ..]
by the way: I did not report your message, and being opposed to racial slurs does not make ME a whiner.

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