Just a note on the Indian MTs - bye-bye birdie

Have been working for a couple of months for a local clinic and there are 2 large hospitals in our area --- one uses in-house transcriptionists and one uses an MTSO.  I can tell without a doubt which reports come from which hospital.  The ones from the in-house MTs look like a user-friendly, readable report, and the MTs initials are readily available at the end of the report.  The quality is exceptional.  I know most of those MTs personally and they all have more than 10 years experience and half of them have more than 25 years experience. The other hospital (who used to use MQ, but not sure who does it now) has reports that are horrible.  I read some of the reports from the MTSO-using hospital and there are mistakes, grammatical and medical, all through them.  They look like a computer-generated report on the back end.  All of the demographic info is hard to discern, and there is nothing resembling an MTs initial in sight.  That said, we also get referrals from smaller clinics which appear to use some sort of point and clinic and Epic program.  They are almost worthless and unreadable.  It is all a lot of sentence fragments with no punctuation or capitalization for the most part.  One report literally had everything run together with no headings or paragraphs. 

I always wondered what our reports looked like to the customers.