Received email from customer support services s/m

I got the email informing me that I am sending an average of too many blanks to the customer. I do my best job, use my 20+ years of experience, use every possible resource, do not type in a doctor's name in the body of a report that I cannot find in the database and the doctor does not spell and is not a run-of-the-mill name, leave a blank for anything that could get me in trouble with HIPPA if I am mistaken or could compromise patient care, QA can't get 90% of what I submit. I wonde ...

I received the same email as above that mentions is a scam. Appreciate the info. I was close to logging on and listening to their speed...glad I didn't waste my time. again thanks...now...still looking for part time emp. ...

logged on and NJA? ...

who must have gotten my email address from a resume I posted on one of the job sites. In the email, this MT makes a business proposition. Stating he/she (not sure!) would search for IC MT jobs and forward them to me. I would then apply and take the test. The ultimate goal is that I would get the job and then pay him a percentage of the line rate to transcribe the work. I was a little taken aback. In my 22+ years in this business, I have never received any ...

anyone know the email address for MQ tech support? I need a new foot pedal. thanks. ...

that my account was in critical backlog. I worked my shift as I'm supposed to.....and got NJA with 40 minutes to go in my shift...lol. It's the longest day I've worked in weeks because I always run out, but CRITICAL backlog? I highly doubt it. ...

multiple accounts with multiple idiosyncrasies. The email goes on and on. Hey! - If it isn't in the client profile, forget it. I don't get paid enough to spend time checking for possible added instructions that aren't in the CP. ...

OK, I'm a little late to the Basher's Ball here but, geez, this sucks!! So, bear with me, I need to vent!!! PTO, hmm, there was a time when a loyal employee who stuck it out with the company through cuts and low work was rewarded by increased PTO for time with the company. I guess we can add loyalty to the list of things that companies now punish you for thus creating a society of workers who are losing sight of what the word loyalty means. I saw only ...

I can't find important email addresses, for instance for support (for computer problems), payroll, HR, etc. I had a number to call for a "help desk", what is that used for. No help coming from manager. There must be a list somewhere if you need to contact someone. Thanks for your help! ...

I do not know if we are seriously going to have jobs as MT's in a few years. ...

during the no-work situation, and if I just wait a few more weeks, the holidays will be over and all of the overstaffing problems will be solved because the new accounts will start. Well, yipee. Any company that thinks they can starve me for 2-3 months while I sit and wait for crumbs of work to be doled out is suffering from some sort of delusion. I answered the email by giving my 2-week notice. Goodbye SoftScript with your PIA ticket number emails ...

I just received an email about Performance management mentoring. Those of you who have had it, what exactly is it that they do? TIA ...

It's from just an individual, but with patient name, DOB, and MRN # in it, I think it's a HIPAA violation. I am not going to do the test or finish it because I've decided she's a risk. Did anyone else receive a similar test? ...

I got this email from my friend. I didn't know you could do this and have read a lot about customer service calls here so though it was interesting to post. I want to ask each of you to consider doing the following when you are talking on the phone to any US customer service representative that is based in a foreign country (like India ). I have done this twice and it works! Any time you call an 800 number (for a credit ca ...

Just to let everyone know there has been an opening for awhile now for Customer Service Representative that pays about twice minimum wage, so if some of you are sick of typing and making very little, I would apply for this job. ...

I thought they were 2 different services. Everyone is buying out everyone, so who knows. All the small companies have been merged I guess. I thought Nuance was out of New York and were the primary with VR. Maybe one has to keep up with the changes and be a member and pay the dues and go to the meetings with AAMT and be a CMT to keep up with the changes, even though you still get 4 cents. ...

Wow. Posted this on company board but wanted to post here as well - some of you may feel vindicated. LPn ...

I just spent the last 40 minutes on the phone trying to update my husband's old Net 10 cell phone to a newer model for his birthday. All I wanted to do was to keep his current cell phone number and have both it and his remaining almost 500 minutes switched to the new phone. Should be a problem, right? WRONG!!! Obviously the CS person was overseas, most likely India. She kept having computer problems and kept putting me on hold. Finally after much frustration an ...

I really want to get away from transcription, but I love working from home. I have heard a lot about customer service reps that work from home. Does anyone know annything about these jobs? I know the pay isn't great, but it is probably more than I am able to make now transcribing. I really want to stay at home and want to look into all options. ...

I am done.. I cant do this MT thing much longer. It has killed my soul! Im tired of feast or famine and no job security... no benefits... I have been applying for every job that pops up in the paper and online.. and I got a call back for an interview for a customer service position. I wonder if this would pay much. I guess it is good to get my foot in the door... , as I do plan on taking a medical coding class as soon as I can decide between Andrews and the AAPC course, ...

Am I the only one that feels this way??? Tell me, please, how do they expect us to make a living when they are paying squat to keep their cost of service down?? T ...

For surgical scrotal support, doctor says " a scrotal supportee was left in place." I have googled this, looked in Stedmans GI/GU, surgical and equipment books. Cannot find. I would like to think scrotal supporting, but she definitely says "a". Has anyone heard of this? Thanks. ...

I am sure these are closely guarded as they would let MTs actually communicate with each other..and that would be a no no.. MTs might actually band together ...

system devised! It never seems to work and is so unbelievably slow I can't stand it!! Glad I got that off my chest. ...

I am working on a presentation about understanding ESL physicians. What is the best tip you were given, or have discovered to understand ESL dictation? ...

Received email from customer support services s/m - anon

I think it's just an automated email you get - kiki

Thank you Kiki for responding s/m - anon

Received email from customer support services s/m - anon - iluvrainydaze47

Customer support email s/m - anon

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