OVERSEAS CUSTOMER SERVICE RANT - KYMT

I just spent the last 40 minutes on the phone trying to update my husband's old Net 10 cell phone to a newer model for his birthday.  All I wanted to do was to keep his current cell phone number and have both it and his remaining almost 500 minutes switched to the new phone.  Should be a problem, right?  WRONG!!!  Obviously the CS person was overseas, most likely India. She kept having computer problems and kept putting me on hold.  Finally after much frustration and about 35 minutes, she finally admitted that she could not transfer my husband's old cell phone number to his current phone because the SIM card was not compatible!  So ridiculous. He has been using that phone without any problems up until today.  Finally I blew.  I told her that if she was going to work in CS at least she should know how to pronounce the states, she butched saying Kentucky, and that she should really learn how to do her job, and then I hung up.  I AM SO FRUSTRATED!  No wonder America is going to hell in a handbasket and we are in so much national debt.  We are supporting foreign countries and their families instead of taking care of our own!