Customer Service Representative

I got this email from my friend. I didn't know you could do this and have read a lot about customer service calls here so though it was interesting to post. I want to ask each of you to consider doing the following when you are talking on the phone to any US customer service representative that is based in a foreign country (like India ). I have done this twice and it works! Any time you call an 800 number (for a credit ca ...

I just spent the last 40 minutes on the phone trying to update my husband's old Net 10 cell phone to a newer model for his birthday. All I wanted to do was to keep his current cell phone number and have both it and his remaining almost 500 minutes switched to the new phone. Should be a problem, right? WRONG!!! Obviously the CS person was overseas, most likely India. She kept having computer problems and kept putting me on hold. Finally after much frustration an ...

I really want to get away from transcription, but I love working from home. I have heard a lot about customer service reps that work from home. Does anyone know annything about these jobs? I know the pay isn't great, but it is probably more than I am able to make now transcribing. I really want to stay at home and want to look into all options. ...

I am done.. I cant do this MT thing much longer. It has killed my soul! Im tired of feast or famine and no job security... no benefits... I have been applying for every job that pops up in the paper and online.. and I got a call back for an interview for a customer service position. I wonder if this would pay much. I guess it is good to get my foot in the door... , as I do plan on taking a medical coding class as soon as I can decide between Andrews and the AAPC course, ...

That's the message you get when you call into 1-800-DICTATE now. Oh joy. So a very simple support call that used to take 2 minutes, now takes 20 because mohammed doesn't understand half of what I say, and vice versa. He also doesn't know basic DQS terms that someone who is SUPPOSED to be helping us with DQS issues should know. And don't bother requesting to be transferred to the US support team. They refuse (probably because there is no US support te ...

stating "a new incident has been created for you # Description DQS user - QA rule What the heck does this mean? There is no more information on the email. Oh brother! Its probably bad :-( ...

I got the email informing me that I am sending an average of too many blanks to the customer. I do my best job, use my 20+ years of experience, use every possible resource, do not type in a doctor's name in the body of a report that I cannot find in the database and the doctor does not spell and is not a run-of-the-mill name, leave a blank for anything that could get me in trouble with HIPPA if I am mistaken or could compromise patient care, QA can't get 90% of what I submit. I wonde ...

Am I the only one that feels this way??? Tell me, please, how do they expect us to make a living when they are paying squat to keep their cost of service down?? T ...

or cardiology service? The pt was seen by the cardiology service.? ...

Does anyone know anything about this company? ...

Our CCM was begging people to work OT to clean up all of the files we were behind. Now, I am on my regular shift and am getting an NJA!!! Is anyone else getting this? ...

I was sent a link to test for this company and was absolutely floored! I did the application form portion of the test and then was directed to the screening process, which was a series of multiple choice and fill in the blank questions (10 minutes it took to complete). After completing that I thought I would be directed to the transcription portion of the test, but no - I was directed to another series of multiple choice and fill in the blank questions totalling about 30 mi ...

Has anyone had any experience with Ace Transction out of Dallas, Texas. There ad states work own hours from home. ...

Ugh, don't want to sound like a massage service, "We offer that personal touch" (wink wink). I'm just daydreaming, I mean brainstorming: How to beat the MTSOs, even on a small, micro-business scale. What does a typical doctor in his or her typical practice need as far as medical documentation? How can we do that better than an MTSO, or even self-serve EMR? The lady who mentioned in another post having a typing speed of 200 wpm, "fast as someone could talk" (wow) made me start thinking ...

I just got an email this morning that we are supposed to start using the Qcare self serve. I got an email a couple weeks ago saying it ws coming, but nothing more until today. Anyone know where to find it or use it. Help would be appreciated. thanks. ...

Tonight is the first night that need to use the Q-Care self service for no jobs and I feel stupid for asking this, but where do you find the Q-Care? I have emails talking about it, but have no idea where it is located. Is it located in MQ Central? Thanks ...

Does anyone know if you can still download SP 3 for XP Professional? I had heard MS wasn't supporting it any longer. I need a new computer but company's software doesn't work with Windows 7...or so they say. ...

I have been contacted by the owner of this company through MTstars to possibly do some transcription and editing work for them. She seems like a really nice lady, but at this would only be my second transcription job, I am naturally weary of potential scams etc. Any suggestions on how to ensure that this is legit? She sent me some examples of their work (orthopedic exams, a fair amount in the SOAP format) that all seem on the level, and has offered $1.50 per page starting for transcription, $0 ...

i am looking to replace MyFax.com service with another online fax service. Any recommendations? Today there is a message when dialing my fax number that my number is not a working number and I have received 2 calls from offices today asking what's up? I'm sure that looks real professional. MyFax could have put out a blanket email letting customers know that their service was down......again. A couple of months ago, same thing. Outage on their end with no notice. ...

psychiatrist at Wal-Mart for depression. ...

Has anyone else noticed that the admission/discharge dates dictated by the speakers are always 1 day off from the ADT information? I would say if I do 50 reports in a day, at least 45 of them have different dates. So, so aggravating! ...

Has anybody ever used this service? I have cancer so I was wondering if this service would be of any help. I thought that any help would be reserved for the people in higher positions, not for us MTs. ...

Does anyone know of a fair paying transcription service hiring now? I find myself going from one company to another working so many hours for so little pay. Unfortunate we have moved so far away from treating transcriptionists with respect and giving them dignity when we slave over these reports and get less than minimum wage sometimes. ...

I have worked for Spheris and MedQuist in the past (5 years ago). Do these companies still provide computers to their new hires. What else is out there now. Any new or better companies to transcribe for ...

Our transcription department was informed yesterday that we are going to be laid off and our work outsourced to 1 of 2 companies vying for the contract. Of course, as in most cases, we transcriptionists have been given the option to apply to work for the company who is given the contract. I'm wondering if any of you gals here might have suggestions as to what kinds of questions to ask the "recruiters" of these companies besides the obvious, i.e., pay per line, benefits, shift di ...

Anyone have experience with FTP hosting services? I'm looking to set one up but can't really dish out a lot of $$$ every month for it. I've seen FTPfortranscription for $12-70/mo and MTFTP for $30-130/mo depending on brandwidth use. Any suggestions would be very helpful (or even an idea of what to look for). Thanks. ...

What? Anyone else? I have to copy my dictionary and expansions. Cannot call support for this. Have to do it on your own. Want it done in a couple of days. They give you an option to go to a special webinar for dates Januar 20, 21 and 25th? HELLO????? I JUST GOT THIS EMAIL THIS MORNING AND I DO BELIEVE IT IS THE 26th. Gosh! GET ME OUT OF THIS COMPANY!!! I HAVE HAD IT!!!! IT SUCKS!!!! ...

Customer Service Representative - --

where would this be? - huh?

Here's the link - mb

I did and they never acknowledge resume - no response

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