A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Living in fear of critical error. - Newatthis

Posted: Jan 24, 2010

I've got this terror of critical errors. I shudder every time I check my feedback, if I've left a marker (sometimes I've noticed they'll check the entire report, not just the marker. Guess it depends on the MME). What happens if you get a critical error? Are you back on QA for awhile? Do you get nasty e-mails? Do you get canned? 40 lashes?

CRITICAL ERRORS - EagleEye

[ In Reply To ..]
Personally, I read over them, learn from the mistake and get on with my job and try not to repeat the same mistake. I don't obsess over it - everyone makes mistakes occasionally, even the very best MTs. We are, after all, human.

I got one - shipwrecked

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I got a critical error for an abbreviation in the assessment. Nothing happened at all. No nasty email, no performance management, nothing.

critical error - spitfire

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Got a critical a while back. CCM sent me an e.mail advising me of my mistake. The tone of her e.mail was "I've go to do this; its my job." I replied, told her how sorry I was and would do my best for it not to happen again. That was the end of it. I did my part and took responsibility. Think that is basically what they wanted. After all have been doing this >20 years and am human. Am going to make a mistake once in a while :) Don't worry about it!!

Thanks for the comments. - Newatthis

[ In Reply To ..]
Maybe when I've got a few years under my belt I'll feel a little less stressed out about it. I try to strike the proper balance between making a living i.e. not spending three times as much time on a report as necessary, and not being obsessive.

Errors - EagleEye

[ In Reply To ..]
When an MT makes a critical error they will usually send you an email letting you know of the error so hopefully you can prevent it from happening again. If an MT makes repeated critical errors they would most likely put that person on "Performance Management" which is sort of like a "probation period" whereas you have time to improve your work performance - usually several pay periods. After that, if you fail to improve then you might be let go, but otherwise critical errors happen occasionally to nearly every MT. I remember being a "Newbie" and being scared of making mistakes but after many years of doing this work I have sort of "mellowed out." LOL.

CRITICAL ERRORS - ELLIE

[ In Reply To ..]
I know the feeling. Each time I bring up my reports that have gone through QA I get butterflies in my stomach and I have been doing this for 33 years!!! Please do not think I am bragging, but I have never gotten one. I think that is why I live in fear of my QA. You make some good points about not being too obsessive and spending too much time on a report. I am really a perfectionist about my MT and sometimes I find myself spending too much time researching or listening over and over to get a word. Unfortunately, my perfectionistic qualities stop with my MT. Anyway, let's both try and take it a littl easier next time we open up that DocQmanage, okay? As you are just starting out in your career and I am getting ready to retire, I hope you enjoy this profession as much as I have all these years. I can honestly say I have loved every minute of it.

Eagle Eye, Ellie, THANK YOU! nm - Newatthis

[ In Reply To ..]
,

I made an error on a cc and had to sign a form that the next time - I would be fired. Ten years of great QA didnt matt

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nm

ERROR ON CC - ELLIE

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They considered the cc error critical because of what, HIPPA? When was this?

Living in fear - oops

[ In Reply To ..]
Get used to living in fear. It goes along with this job at MQ. Or be bold and just dare them to actually fire you. Don't think they will be that quick to do that. They need the people thay have and it is near impossible to do everything perfectly.

This too shall pass. At least that has been my experience. Today they threaten you, next week it is something else.

Keep it in perspective. This is not a friendly, warm workplace. Work hard while you are on the clock, then concentrate on what makes you happy in life and don't think about work.

What is considered a critical error at MQ, besides... - sm

[ In Reply To ..]
mistakes in medication, spelling, unit, dosage, times, etc...
wrong spelling of Dr.'s and patient's name
wrong cc sending

what else?

Thanks!

I got 4 in one day, and I'm still here. Of course, 3 of them - mt

[ In Reply To ..]
were wrong, and the other was unintelligible. I challenged them and got no response.

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