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Since when is misspelling a doc name a major critical error???? - MT

Posted: Feb 14, 2013

This is a new one to me and laughable honestly. I thought we were to spell phoenetically a doctor's name in the text if we cannot find it or verify it. So this is what I did as usual and got a MAJOR CRITICAL ERROR for putting the wrong doc name??? WTH. Seems like they are grasping at straws now. What's the deal? We are to be mind readers now and get these names exact every time even when they don't spell, we can't find, etc. etc. Nuance just makes itself look ridiculous when these things come across.

major error - anon

[ In Reply To ..]
See the below thread. Nuance will do anything to keep you from getting a bonus.

If I could just get to talk to one particular QA face to face.

Starting to think there is truly something wrong mentally with the QA.

It is better to be silent and thought a fool than to open your mouth and removal all doubt, Nuance QA.

It is a power trip, or really just plain stupid?

CRITICAL ERROR - beaten down

[ In Reply To ..]
I say we bombard them with flagged reports - this is ridiculous. You CANNOT make them happy. Must of been a boring day in India yesterday, after seeing all of the QA posts.

Here's my critical errors from yesterday - - sickofnuance

[ In Reply To ..]
1. Left out the word "of".
2. Could not understand Dr. for copy so created one with UNKNOWN DOCTOR. Was sent a message with the Dr.'s name and how easy it was to find. Well excuse the heck out of me.
3. Left out the word "an".

There are many more - some of which I deserve but most not.

I haven't looked at FIESA for months. They told me to check it daily. Screw that.

that's ridiculous and inappopriate - nm

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When they pay me by the hour to check FIESA - sm

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then I will. Otherwise, I get paid only when I am producing lines.

paid by hour to check FIESA - anon

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Agreed. i dont attend any meetings, look at their stupid newsletter (because it makes me angry) or do anything else they don't pay me for. No overtime either.

If they would learn to manage accounts better, there would not be out of work situations and they would not be begging for OT on weekends.

Sick of Pukance!!!

Me either!! I thought I was the only one who felt this way !!! - sickofnuance

[ In Reply To ..]
I only do what I get paid for.

My 2 cents worth on QA.... - gimmeabreak

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Don't clog up with the system with "what would score would have been if this was a real audit" crap every time you send a report to QA to fill in the blanks. Don't expect us to look into your system every day for this crap feedback when you don't pay us to log in and hunt over that system for these things. Just give us straight QA scores and don't count things such as "BOS says" that dictator didn't say and client didn't request as wrong. (for example, if dictator says height is 5 feet 1 I give them that and not 5 feet 1 inch). I'll get off my soapbox now.

I got dinked for leaving out word "of" also. nm - Blanku

[ In Reply To ..]
nm

do all QA have PMS? - Snow Bunny (the original)

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'Cause they sound like the B word.

Somebody needs to inform them what a critical error is.

Nuance - dana

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I started with Nuance in November. Not my choice. I am desparately seeking an outside job doing anything just so I can say adios Nuance. I got a message from my TMS stating that I had 3 critical or major errors and my score was only 97.35%. Excuse me, but in school that would have been an A. I have typed some of these doctors I am doing for close to 30 years. I think I know what they are saying better than these other idiots. I have to get 100% between now and the followup he is goind go do on the 28th. Good luck to me! I wonder what he will do if I get 99.99%.

NASTY NUANCE - anon

[ In Reply To ..]
Just plain old nasty, and not to their advantage either. If you give me an attitude over "the, an, of or other BS" that doesn't mean a thing, you will not get anything extra out of me.

Does anybody at Nuance have a clue on how to manage people? I think not.

must have been - nm

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Critical error major error for leaving a blank. - MT

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the reason for this: incorrect verbiage.
(for leaving a blank).
This takes the cake.

I also got a critical error for leaving a blank, followed by a nastygram from my TL to pay attention - anon

[ In Reply To ..]
xx

Good point. This uncalled for nastiness... WTH - MT

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Have worked for services and hospitals on site too since the late 1980s. In my life (no joke) I have never run across such nastiness from so many people (except MTs) in a job in my life. And that includes HR at Nuance. Seriously. What is the problem. They get a power trip or there is something in the water up there in the offices in MA. And I worked for MModal too. Now that place is evil, but not outright nasty which in some ways can be deceptive. What ever happened to managers applying the course they took in their MBA classes on the psychology of managing people and the positives of encouragement for productivity i.e. treating employees as valuable instead of things.
Oh, nevermind. No MBAs over there.
HA.

Got a major error- Oh my this really changed things - Nonsense

[ In Reply To ..]
My report stated:
MEDICATIONS: Aspirin, blah, blah, blah.

This is the "major."

MEDICATIONS: Include aspirin, blah, blah, blah.

Talk about ticked!!

They want "include/d" and "significant for" to be included, - yet the VR is programmed to IGNORE THEM!

[ In Reply To ..]
Why can't anybody fix this stuff from the VR end of things so we don't have all the responsibility on our shoulders (not to mention time wasted) in order to correct these issues in the draft? Why does one account always, always put "kilos," yet it is supposed to be "kg"? Who messed this stuff all up on the original drafts in the beginning, and then nobody will correct it?

And it never "learns," that has to be the biggest farce of all.

Oh yes, they love that one! - anmt

[ In Reply To ..]
I'll bet I know which one marked you off for that!

My other favorite is the 1.0 major error for "added/omitted dictation" for leaving off "significant for" or "consist of." The first I can somewhat see because it implies there are other items NOT listed, and the provider is only listing the relevant items. But "consist of" does not change the meaning.

The very best part is how when I start putting those phrases back in, I get marked off for unnecessarily restating the heading.

Shout out to the QCs who demonstrate their poor knowledge of grammar by trying to correct what's already correct, too--like how "review of systems" takes a singular verb because the subject is "review," singular; "of systems" is the prepositional phrase that modifies the subject.

My TL encourages me to dispute these but who has time?! I could easily spend 2 hours a week in FIESA. No thanks!

They've all got sand in their swimsuits. I refuse to make that my problem. MY problem is finding another job where I'm not subject to the whims of spiteful old bags who don't remember as much from their English classes as they think they do.

Since When - LeaveABlank

[ In Reply To ..]
I don't agree that misspelling a doctor's name or any name should be a critical error. However, you said you "thought" you were to spell the doctor's name phonetically. Did you bother to ask your TL or check the Account Specifics for this? Or, whenever in doubt on any spelling just leave a blank. That's the best rule of thumb. Never guess at anything!

I got marked for actually changing the age to the correct age - so sick of this company

[ In Reply To ..]
Yes, seems that either the dr. can't figure the age or the VR gets it wrong, so I did change the age to the correct age and got marked for that-said I needed to verify it. Excuse me, but isn't subtracting the year of birth from this year verification enough? So I am not a match genius but I can do that. Now, I just blank it and send it on.

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