Fiesa "critical error" emails

After reading the emails below, I had to post. After starting with Nuance, getting great QA reviews, great post audit reviews, and thinking I was doing well - I have gotten THREE major alert emails in 2 days. I have since discovered these were reviewed by Offshore QA. Why? Do we not have enough reviewers onshore? And one of the jobs I had already gotten an email about as I had sent it up for blanks - the QA had reviewed it and I had viewed it - why was it reviewed again?? The onshore QA di ...

I think I am going to do what a poster below suggested and block them. I don't see that having the reviews come through helps me in any way. I have also noticed that some of these jobs have been QCd twice for some reason - and it is not a post audit. So frustrating to get dinged on things that I just can't prove I did or didn't do....I hate that part of this company. ...

The dictator said "... will get cardiac enzymes and will get a carotid Doppler in the morning...", or something similar, I have deleted the report. I left out the second will. This is not a verbatim account. Critical error for omitted dictation pertains to lab results, normal values, etc. I didn't think the word will meets that criteria. I also had Tylenol No. 3 changed to Tylenol #3. The drug lists still show it as No. 3. ...

I'm supposed to provide feedback. Okay, fine, here it is: It was a typo. I sure learned a lot from your snarky auto message. Why do you have to keep making people feel bad for making a freaking typing error? Whoever is running the show at Nuance really needs to seek help. All you (they) can do is cut our wages and find fault with our work? It must be stupendously reassuring to be you and be so perfect. ...

Just had my first critical error ever! I'm so upset. BP number. I know I lose major points but am I in any sort of trouble, reprimand or anything like that? I know this job isn't the greatest but I so need it! Very worried. ...

I received a notice of critical error that was in red and would not allow me to read the other feedback reports where I left blanks. Since we have been warned so much about critical errors and how much weight they have, I was afraid to open this report. The critical error was : Alert an oriented (but what I should have typed was "alert and oriented." I forgot the "d" on "and." I can think of so many other things that would have been a crtical error, like leaving out a di ...

So...I was just dinged for a critical error. Supposedly, I typed an incorrect medication. I specifically remembered this dictation and remembered the medication I typed, which was NOT the medication marked in the critical error. SO - I went into my statistics for the day, pulled up the detail for that particular job and there it was....the CORRECT medication. Somehow, the correct medication was taken out and the incorrect one was put back in. You better be ...

to mail some overdue bills and pulled out in front of a cop on the way home. I'm almost afraid to breathe the rest of the day. Is this supposed to be Friday, the 13th? ...

Pardon my ignorance, but if you get a critical error on a QC review (meaning NOT a post-audit), that does not count against you? ...

Besides medication errors, can you give me some examples of what other errors could affect patient care? ...

I've got this terror of critical errors. I shudder every time I check my feedback, if I've left a marker (sometimes I've noticed they'll check the entire report, not just the marker. Guess it depends on the MME). What happens if you get a critical error? Are you back on QA for awhile? Do you get nasty e-mails? Do you get canned? 40 lashes? ...

This is a new one to me and laughable honestly. I thought we were to spell phoenetically a doctor's name in the text if we cannot find it or verify it. So this is what I did as usual and got a MAJOR CRITICAL ERROR for putting the wrong doc name??? WTH. Seems like they are grasping at straws now. What's the deal? We are to be mind readers now and get these names exact every time even when they don't spell, we can't find, etc. etc. Nuance just makes itself look ridiculous ...

So 3 points off...short report....and, course failed, 88%......I'm doomed for the next 2 weeks. Probably now way to get up over 99% at this point. Anyway, so I went back to check on it (I usually don't bother), I was going to try to relisten (still can't for whatever reason)...but what I DID see was that the report was sent to the client with the apparently incorrect value of 0.5 still on the report. So they find the error but don't correct it? ...

for something that I specifically remember changing to the correct lab value. ...

I find some of these "errors" unbelievable. I feel the need to contest a couple of these. Anyone had much in the way of success with doing this or does it just tick off the reviewer and get you in deep doodoo? ...

Today I had to dispute a ridiculous 0.25 point deduction. I typed "with complaint of." This was corrected to "complaining of." Seriously? How does this affect patient care or document integrity???? ...

Just got my first FIESA (actually 2) major errors within minutes of each other. Now I feel like I'm part of the club. Anyone know how much bonus $$ they get for making stuff up? Needless to say, I did not commit the errors they "found" as I keep notes on dictations that I have questions about or problems with. How insulting this all is. ...

So I check FIESA this morning and they give me a MAJOR error for typing "and" instead of "on" on a very poor quality recording... As in..."we will need to see on whether we need to check" and I put ....." we will need to see and whether we need to check" I told my acct manager - I said really that warrants a MAJOR error - she replies Yes, really............ I have THE WORST account manager in the company - she NEVER EVER EVER sticks up for me.. maybe she hates me - f ...

When we get an email regarding a CPSE error and are supposed to provide feedback or some type of acknowledgement, do you all actually do that? If so, what do you say? I really feel like going at 'em with guns ablazin', but... ...

I have been getting a 405 error message for FIESA for the past two days. Anyone else? ...

I used to almost NEVER get error notifications in Fiesa. Now that the new "compensation plan" has been put into place, I get a notice every other day that they found an error. Due to my work ethic established over decades, I have not sped up my QAing of reports at all, accepting my fate that I will now be making third world wages until I find a new employer. Supposedly post-audit has managed to find these errors in my work. I don't buy it for a minute. How much lower can Nuance go ...

barely scraping by and passing according to MQ? I just received an audit that had a score of 99.3%. I'm told I passed the audit but got a critical error (left out a word) so she will need to do another audit next week. Fine. But how can I get a critical error (in their eyes anyway) and still "pass" the audit? More importantly, does anyone know if my pay is going to be docked because of this critical error, or do you just have to get 99% period. TIA ...

Yes this may be futile, but instead of just griping about it, I am going to start disputing only my post audit (the ones that count) corrections that I feel are wrong. Yes this may take up some time, but so does posting on this board and I am truly fed up with it and if we all start taking a little time to really start questioning the QC being done to us maybe we can make some sort of difference. Even if they don't reverse it and even if they don't answer you back - they ST ...

Patient's age was off by one year, not sure if that is what he dictated or I didn't catch his error or if what VR put and I didn't catch it. In any event, the fact that the patient's age was incorrect by one year is a MAJOR error. ...

Is every error, both real or fabricated, a major error now? Are there no levels of error any longer? Seems that EVERYTHING under the sun that can be made up is a major freakin' error. I would swear that I did not even make any of these and that these are fabricated. WTH? ...

Isn't it "strange" how it goes from NJA to "critical backlog" in nothing flat? SA5 here... Must be the weekend. Here's a laugh for you though: ASR report (of course) - social history: "he lives with his wife who is alive"... Good thing huh! LOL! ...

Fiesa "critical error" emails - NTS MT

FIESA - new but old

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