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critical error...my backside! - kcmt

Posted: Mar 18, 2014

So...I was just dinged for a critical error. Supposedly, I typed an incorrect medication. I specifically remembered this dictation and remembered the medication I typed, which was NOT the medication marked in the critical error. SO - I went into my statistics for the day, pulled up the detail for that particular job and there it was....the CORRECT medication. Somehow, the correct medication was taken out and the incorrect one was put back in.

You better believe I have a copy of the detailed report saved and I have written a note to my TSM and quality person.

Wow! - Thats a bunch of hooey

[ In Reply To ..]
Let us know what the TSM says. I would've gone ballistic!

forgot to mention - kcmt

[ In Reply To ..]
that I "failed" my last monthly audit at a 99.57 out of the required 99.6. I'm so ashamed....NOT.

They want us constantly working on Fluency and when we dare take a few minutes to breathe, we are over-reporting our hours. Then, our quality dips to a paltry 99.57.

I'm not very good at math, but some things just do not add up for me.

You sent it to QA and they dinged you? - sm

[ In Reply To ..]
Just deciding what reports to save. Becasue weird things have been happening to me also. They gonna come back and ding you for HIPAA violation (saving the report), which is BS if there is no name attached to it.

QA ding(y) - kcmt

[ In Reply To ..]
nope...I did not send it to QA. I sent it through normally as I believed it was a good report. Not sure who looked at it, what happened to it, or what the circumstances were that it came back to me with a critical error.

I did not tell my TSM I saved it. I copied the text from my detailed statistic report but I have not saved it on my hard drive...so no proof of a violation other than "read it on MTstars" lol

kcmt - does your QC

[ In Reply To ..]
never mind. I know you can't give too much info.

Weird things here, too - Have an account with docs

[ In Reply To ..]
on 100% QA, so I proof those reports carefully. Been getting dinged for things I positively know I didn't do. Hey, they have to get rid of us one way or another.

and the plot thickens... - kcmt

[ In Reply To ..]
I heard back from my quality coach. She stated that this report was selected randomly prior to delivery to the customer for audit. The editor output report on the statistic screen is what is delivered to the client; and in this case, was the report corrected by the QA person. She told me that I would be able to see my report by looking at the "version history" and clicking on the magnifying glass next to my name. I cannot see a version history or a magnifying glass. Anyone have any clues?

I have an idea that might help you. - Go to your statistics for the day...

[ In Reply To ..]
Then select Job View, Count Log File (Payroll). I believe this is the document line count based upon which you get paid.

It is all marked up with various codes and crap, but if you can decipher through all those codes, you can see exactly what YOU typed, before anyone else got involved with it.

Try it. Compare it with the Editor Account Output and see if there is a difference.

I know that when I send something to QA, the Editor Account Output shows the document after QA added their changes, and the Count Log File shows my version, along with the QA markers I put in.

(Edit: I know in your case you did not send it to QA, but you might be able to see if there is a difference in the versions that proves you did not type something in the first place)

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