A community of 30,000 US Transcriptionist serving Medical Transcription Industry

So I finally got the dreaded CRITICAL LAB VALUE ERROR - I heard 0.5 and it was 0.55

Posted: Mar 04, 2015

So 3 points off...short report....and, course failed, 88%......I'm doomed for the next 2 weeks. Probably now way to get up over 99% at this point.

Anyway, so I went back to check on it (I usually don't bother), I was going to try to relisten (still can't for whatever reason)...but what I DID see was that the report was sent to the client with the apparently incorrect value of 0.5 still on the report. So they find the error but don't correct it?

That hardly seems an error to me - certainly not 3 points worth

[ In Reply To ..]
I mean if you had put 0.05 maybe, but you got the important decimal right, for crying out loud! Such BS with these errors.

How did we end up here, with Nuance attempting to get us to blame ourselves for them cutting our pay to minimum wage?

It's a sad joke and we are the butt of it.

But don't they care about patient safety? - sm

[ In Reply To ..]
Is this the Patient Care Safety Plan or some other nonsense name that is just a guise for screwing the MTs?

DEFINITELY the latter. - n/m

[ In Reply To ..]
x

Submit a downgrade - sm

[ In Reply To ..]
They can only give you a major error (1 point) if the discrepancy in value is less than 1 whole number.

And yes, it went to the client with the error. The post-audit reports that QA do are "quality assurance" audits. Meaning, they pull jobs that went to the client. Only QC reports (pending, blanks) get checked prior to being released to the client.

Thanks for that tip - sm

[ In Reply To ..]
I'm not the OP, but that's good info to know. Much appreciated :)

Well, I asked my TSM about this...she said she never - heard of the within 1 whole number thing...

[ In Reply To ..]
Do you know if that is in writing somewhere that I can direct her to?

She is telling me than ANY wrong numbers (labs, ages, dosages) are critical errors......I give up

QA never saves "corrections" - only QC1 actually fixes reports before sending to client n - anon

[ In Reply To ..]
xxx

sounds too much like the dreaded HEENT error - was that 2 Es I heard or just 1

[ In Reply To ..]
ssss

3 points for error - Tired

[ In Reply To ..]
Look in FIESA to see if they didn't make a mistake. There is an area in there that delineates errors for each account and how many points should be knocked off....right down to the if the age is off by one year, 1 point, but if off by more, then it's more points, 3 I think. It could very well be that yours should have only been marked down by one point.

I protested a 3-point error wherein for some reason I left out an irrelevant word to the issue at hand and got it changed to 1 point, certainly better than 3. I am not trying to stick up for this company but maybe if they were too severe they will lower it from 3 to 1.

Similar Messages:

Jan 04, 2010

The dictator said "... will get cardiac enzymes and will get a carotid Doppler in the morning...", or something similar, I have deleted the report. I left out the second will. This is not a verbatim account. Critical error for omitted dictation pertains to lab results, normal values, etc. I didn't think the word will meets that criteria. I also had Tylenol No. 3 changed to Tylenol #3. The drug lists still show it as No. 3. ...

Apr 19, 2014

I'm supposed to provide feedback. Okay, fine, here it is: It was a typo. I sure learned a lot from your snarky auto message. Why do you have to keep making people feel bad for making a freaking typing error? Whoever is running the show at Nuance really needs to seek help. All you (they) can do is cut our wages and find fault with our work? It must be stupendously reassuring to be you and be so perfect. ...

May 07, 2015

Just had my first critical error ever! I'm so upset. BP number. I know I lose major points but am I in any sort of trouble, reprimand or anything like that? I know this job isn't the greatest but I so need it! Very worried. ...

Nov 13, 2013

I received a notice of critical error that was in red and would not allow me to read the other feedback reports where I left blanks. Since we have been warned so much about critical errors and how much weight they have, I was afraid to open this report. The critical error was : Alert an oriented (but what I should have typed was "alert and oriented." I forgot the "d" on "and." I can think of so many other things that would have been a crtical error, like leaving out a di ...

Mar 18, 2014

So...I was just dinged for a critical error. Supposedly, I typed an incorrect medication. I specifically remembered this dictation and remembered the medication I typed, which was NOT the medication marked in the critical error. SO - I went into my statistics for the day, pulled up the detail for that particular job and there it was....the CORRECT medication. Somehow, the correct medication was taken out and the incorrect one was put back in. You better be ...

Mar 31, 2014

...

Aug 13, 2014

to mail some overdue bills and pulled out in front of a cop on the way home. I'm almost afraid to breathe the rest of the day. Is this supposed to be Friday, the 13th? ...

Dec 10, 2014

Pardon my ignorance, but if you get a critical error on a QC review (meaning NOT a post-audit), that does not count against you? ...

Dec 04, 2009

Besides medication errors, can you give me some examples of what other errors could affect patient care? ...

Jan 24, 2010

I've got this terror of critical errors. I shudder every time I check my feedback, if I've left a marker (sometimes I've noticed they'll check the entire report, not just the marker. Guess it depends on the MME). What happens if you get a critical error? Are you back on QA for awhile? Do you get nasty e-mails? Do you get canned? 40 lashes? ...

May 14, 2012

x ...

Feb 14, 2013

This is a new one to me and laughable honestly. I thought we were to spell phoenetically a doctor's name in the text if we cannot find it or verify it. So this is what I did as usual and got a MAJOR CRITICAL ERROR for putting the wrong doc name??? WTH. Seems like they are grasping at straws now. What's the deal? We are to be mind readers now and get these names exact every time even when they don't spell, we can't find, etc. etc. Nuance just makes itself look ridiculous ...

Mar 11, 2015

for something that I specifically remember changing to the correct lab value. ...

Sep 11, 2011

barely scraping by and passing according to MQ? I just received an audit that had a score of 99.3%. I'm told I passed the audit but got a critical error (left out a word) so she will need to do another audit next week. Fine. But how can I get a critical error (in their eyes anyway) and still "pass" the audit? More importantly, does anyone know if my pay is going to be docked because of this critical error, or do you just have to get 99% period. TIA ...

Dec 21, 2012

I noticed I had some "critical error" emails, but when I go into fiesa, they are not showing. Why wouldn't they be? I don't know why they make this process so confusing, or maybe its just me. ...

Mar 15, 2014

Am I doing something wrong? I notice with the 7.4 Fluency that there is no other choice but to use your mouse to travel up and down between patient visits. The arrow key doesn't work, the tab key doesn't work. Are they now pro mouse? ...

Mar 31, 2010

Well, 18 year employee here. (PT for 10 years) came from TL which was GREAT company and then MQ bought out. I have very chronic illnesses that I absolutely cannot go and get an outside the home job. I, as stated, don't have a real problem with FTR, because frankly all of us MT/MEs who have done this job for any length of time should be doing our work correctly anyway. This is something I have always prided myself on, and yes it reflected my production rat ...

Jul 31, 2013

Is every error, both real or fabricated, a major error now? Are there no levels of error any longer? Seems that EVERYTHING under the sun that can be made up is a major freakin' error. I would swear that I did not even make any of these and that these are fabricated. WTH? ...

Jan 29, 2010

Isn't it "strange" how it goes from NJA to "critical backlog" in nothing flat? SA5 here... Must be the weekend. Here's a laugh for you though: ASR report (of course) - social history: "he lives with his wife who is alive"... Good thing huh! LOL! ...

Mar 31, 2010

I have very rarely ever gotten critical feedback and today I have gotten like 7-8 reports returned to me. I find it so hard to believe that I am all of a sudden I am getting all this critical feedback. :( ...

Jun 15, 2010

Has anyone at the Q been getting hit by "critical errors" on crazy stuff that has never been an issue BEFORE? All of the sudden, after no feedback for about a month, no audits, nada, zilch, I got my audit and was given critical feedback for not capitilizing a department! (recovery room, radiology suite, cardiac cath lab...) AND, in a verbatim report, with a client profile that says specifically, DO NOT ADD A HEADING IF ONE IS NOT DICTATED, for NOT adding a heading! This makes me nuts ...

Jun 24, 2011

GD SOB! Have been passing all the audits with flying colors (99% or better), even the audit earlier this week. but then I got an email today of a report with critical errors. Real bad doctor who mumbles and changes his mind in midsentence but doesn't say 'scratch that' or 'correction' or anything like that. sheesh. so do they automatically put you on disciplinary action or cut your pay for one bad report? or do i hope that on my next ...

Jan 28, 2010

We have been getting notes saying we have "critical backlog", when we usually get NJA. I'm wondering if we can start sending notes saying "critical pay check deficiency" when we get NJA. Since we are kept informed, maybe we should keep them informed also. ...

May 26, 2010

on a single report, would give me, to the right, a score of 96%??????????? The mistake? C-difficile instead of C. difficile. Mind you, they're all over the place auditing only the most awful reports i'm doing.. ...

Sep 26, 2010

So I check MQ Central as usual before starting my shift this morning. Found 4 messages stating critical backlog with weekend incentive. I sign on. No jobs. I'm tier 3. Never saw NO JOBS first thing on my regular Sunday shifts. WHAT THE ____? I read on to get a slap on the wrist from my RTL. Why didn't I send a report to QA that had multiple blanks. I tried to be objective, but it was for the usual reasons I send multiple-blank repor ...

Oct 26, 2010

Don't know what's going on, but I have had an abundance of my primary yesterday and today. Usually only very few reports and then being jumped around to different accounts during the day, with frequent periods of NJA. Now all the sudden we get an E-mail because we have a "critical backlog." Is India on strike or something? Actually, my account supposedly has a clause in that says they will not allow work to go to India. I don't get it. I'm ...

Mar 11, 2015

of Danger, Will Robinson!! Danger!! ...

Sep 06, 2011

Are there any other Tier III critical care MT/editors getting only clinic notes? ...

May 13, 2015

Very strange not to have at least one a.m. backlog report. Something going on. I don't care. I hope I get fired. I don't care if the whole company closes and re-opens in India. Just tired of being taken advantage of. ...

Aug 11, 2013

I got a rather lengthy dictation by the most horrifying ESL physician who happened to be dictating next to the emergency room radio for traumas or something similar (bad dictator + lots of radio noise + already noisy emergency room). I was so flustered and frustrated by the time I finally managed to finish editing it that I could've cried. I spent an enormous amount of time in the report, and yet I was still not careful enough not to make 2 very stupid mistakes. Yes, they ...