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Just checked email. Required to check for work every - 30 minutes tomorrow unpaid.

Posted: Nov 21, 2012

Only punch in when there are jobs available and then punch out. Check every 30 minutes, rinse and repeat. Enough is enough. Has MModal reached a new low (if that's even possible)?

someone mentioned that below. You do not have to do that - copy policy and mail back to TSM

[ In Reply To ..]
What on earth...

Here is the policy part you need - Do not babysit the computer

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Once the Employee submits the Remedy Service Request or emails their Customer Care Manager as required, the Employee will enter 15 minutes of Work Availability on their time card in TeamWork. Once all of this is complete, the Employee is released from work and is free to engage in nonwork activities for the remainder of their shift.

Polices and Procedures - workingMT

[ In Reply To ..]
Send her the policy and procedure from Mmodal Home and send a copy of the e-mail your TSM sent you to upper management. They had to come up with the policy because it was against the law, so they cannot bully you into doing this.

You have 3 options - workingMT

[ In Reply To ..]
You chose the option you want to take.

1. Make up time (yeah right).
2. Use PTO
3. Take the rest of the day without pay (the one I always take on a Holiday).

Somebody needs to escalate this. It's most definitely ILLEGAL. - nm

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x

Ours tells us we have to check every 30 minutes. If you fall short - on production you can then go back and use PTO.

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WTH? So I'm going to sit from 7 a.m. - 3 p.m. unpaid and then go back and use my PTO to cover the time I wasted monitoring the work pool unpaid. This is so wrong. I feel like I'm now paying to work here. What is wrong with this picture?

TSMs obviously do not know policies - workingMT

[ In Reply To ..]
Maybe these TSMs really do not have a clue as to the Policies and Procedures and need to be enlightened. I would not be surprised that they are not trained just like we are not and expected to "wing it." Again, just go by the policy and procedure and e-mail it to him/her. They cannot do anything about it.

They know - They just make up their own rules anyway

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We ran out of work one day with an hour left in my shift. I followed the procedure and asked for PTO. My TSM then called me and told me she needed me to make up my hour and gave me some choices of days. I told her no I chose PTO as that was one of my options. She was furious and really tried to guilt trip me into working, but in the end she had no choice but to put in PTO on my time card.

We all need to know the policies better than the TSMs or they will pull this nonsense of "check back every 30 minutes" and it will become a holiday tradition.

What region and what TSM initials - workingMT

[ In Reply To ..]
Just curious I have a feeling it may be MW or MD

Neither of those. My accounts are in FL. We were an MM buyout - a couple of years ago.

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I'm not even sure what our region or area is called other than the give up your holiday time for free area I guess. I've checked with other co-workers and everyone feels the same but at the same time are afraid to rock the boat in fear of retaliation. In my case I'm a sole provider who hasn't received child support in over 10 years. I know, I know, this the wrong way to think but I really do need my job.

Totally wrong - 15 minutes is all you need to wait

[ In Reply To ..]
Everything is wrong with this picture. You wait 15 minutes and if there is no work then you are released for the day with your choice of paid (PTO) or unpaid. Your TSM is on holiday and so are the RTLs. If there is no work you should be too. Do not check back every 30 minutes.

Check every 30 min - NM

[ In Reply To ..]
I also had to check every 30 min - ended up using almost 5 hours of PTO - doesn't seem right to me

My accts are in Fl - we might have the same TCM -

has anyone called TSM out on this yet? - any reply? nm

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nm

Not the OP but have the same instruction. Reached out to - coworkers on IM and all

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feel the same but at the same time afraid to question her about it for fear of being put on "the list." I know this may seem cowardly to some but in some situations A job is better than no job :-(

I think I would say - something along the lines of sm

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"So we are not supposed to follow the standard NJA policy?"

IM your coworkers? - How?

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I want that, how are you able to do that? The only interaction I have with my coworkers is on this board. Something's not right.

Well, some here talk of team conference calls, too. - nm

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x

we are allowed to download - IM Messenger to our PCs

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and communicate with our coworkers in that way.

Do you work for MModal? - me

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They actually allow you to access your coworker's names? Since when? Please give specifics. Anybody else ever heard of this here at MM?

Been at MM/MQ for 17 years, never heard of that - no communication with others at all

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Nada, Zero, Zilch, Zippo...

At bought out company we got blanket email and they - were often personal, SM

[ In Reply To ..]
emails and was able to communicate with them throught personal emails, NEVER company emails as who can trust company emails? Also, have asked for an email or 2 to help with new acct and after clearing it with the other person, I was able to get their email or IM. You can also go into Fluency and pull up jobs and see who else has worked that job. I would imagine name.name@mmodal.com would get a message to anyong. But not sure if Fluency lists whole name, hmmmm.

That's what I thought - me

[ In Reply To ..]
You had help on a new account from other MTs and then asked for their email addresses? Or you go fishing in Fluency and look up coworkers names and send them blind emails through the company server? If I got such an email, I would think it was spam or a virus. MM never wants us to communicate with each other, that's how its always been, keeping us isolated. Too much danger if we could actually communicate and take some kind of collective action. Never happen.

No, I have never gone fishing, lol. I asked for help, got email and - asked that person for IM, for speed. SM

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Coming from buyout, several of us still communicated/communicate throught the personal emails we could see on blanket emails. Then you just kinda network...

our team is encouraged to communicate - see message

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We got an email in just the last few weeks from my QC asking us to all add her email to our IM.

yes I have my QC added as a contact - so I can contact immediately

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we were all told to share our email addresses on MSN Messenger and communicate with each other that way - at least a year now.

For a while with one of our previous CCM's - msmt

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we did have access to some of our coworkers names. We actually were all on the windows live messenger for a while until we changed to a different CCM that did not want to use it. I also had other MTs that kind of were annoying so I just quit using it altogether.

Yes - anon

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Our team started this when we came onto Mmodal from Spheris and discovered how horrific the email system was. I didn't participate because I could really careless to communicate with anyone. I just want to work and be left alone, but our new QC since the layoffs told us how to add her to IM, so it must be still being done.

I also regularly get emails that lists everyone's names so I don't think it is any real big secret.

As I see it, there are two choices: - (sm) - Meerkat

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A - Check in every 30 minutes, find no work, and have Turkey Day ruined by that.

B - Don't check in AT ALL, (there would be no work anyway, spend time with your friends/family, and enjoy Turkey Day in peace.

I pick B.

Try calling HR and asking if there has been a - change in policy (if they

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haven't all left for the holiday and you can get a person on the phone).

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