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I thought maybe they were referring to client satisfaction or employee satisfaction. They are referring to revenue size! So we are supposed to be impressed that Medquist or Mmodal or whoever we are today moved up 4 spots (by gobbling up smaller companies) while we haven't had a raise in years? With all that revenue they can't improve sound quality or pay the employees better? And do we really care the Nuance moved down a spot? No. Sometimes I just wonder why the communication department even sends out these emails. Yes we want improved communication, but about stuff that really matters and moving up in revenue size doesn't matter unless they plan to share some of that revenue with the people who actually produce the revenue.