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If you keep sending problem docs through QA - sm

Posted: Jul 11, 2012

So sick of these repeat bad dictators..If we keep sending them through QA then they never realize what a pain in the tail they are..I honestly think a lot, not all, if they realized how bad they sound would straighten up..Especially the English speaking "slurrers".. Im sending them the blanks, Guarantee no one ever say he doc, can you just slow down to somewhere near the speed of light for a change then your reports would come back more accurate and in a timely manner instead of them being routed through the QA system..

Sending the bad ones through QA - SCMT

[ In Reply To ..]
Ya know, I work on the North team, and we got an email about a month ago that one hospital was complaining that too many blanks were sent straight through without going through QA. One thing that makes me feel great is when QA can't get them either. You'd think when they see that, they'd change their mumbling, slurring speech!

LOL Im North also,, - sm

[ In Reply To ..]
I notice that most of what I send through QA cant get either..so why bother Ive been doing this for what 15 years now,,Im pretty confident in my abilities..What really ticks me off is when there is a term I should know and dont, I will send it through QA and there is no feedback left and I never see the job again..I sent it for a reason people if you cant get it also, then at least leave the blank so I know..I will search an unknown for up to an hour thats how I learn them...Started keeping track of the ones I sent to QA and why so I can track them that way..

The docs do not care - North too

[ In Reply To ..]
We actually have a list of dictators that we are allowed to send through no matter how many blanks, one had 33 on the last report. The QC and CCM have talked to the client, the client has talked to the docs and the docs honestly do not care. They refuse to slow down or stop mumbling or dictating at the nursing station. How is that good patient care? We think what we do makes a difference but it does not. They probably have better more accurate records handwritten anyway and are just going through the motions dictating the mumbo jumbo.

Personally I never send to QA, ever. I will research for a few minutes and if not they get a blank. And trust me QA knows the problem dictators and there is nothing they can do either.

Im in north as well, and was told anything over - 4 blanks must go to QA

[ In Reply To ..]
So how do you get around that?

I was told 1 when I got hired, more then 4 I send - Rarely the case though nm

[ In Reply To ..]
x

sending to QA.... - mouse

[ In Reply To ..]
Get this. I also worked in the north. One clinic had a little group of docs. 1/2 were the most horrible dictators I've ever seen. THey were so put out with blanks in their reports, that we had to send to "client QA" anything done by these particular docs...blanks or no blanks...they were ALL to go to "client QA" for the worst of the dicators, and supposedly that was all "monitored" so we would get paid correctly for anything without a blank. Our checks showed a "bonus" pay which was supposed to represent those reports sent to the client QA. THe last several months of working on that account, I quit sending anything that did not have a blank on those particular docs. Forget that! THis account also did NOT give us the choice of sending a blank to QA or not..even if just 1 blank. If there was a blank for whatever reason (dogs barking piercing your ears, kids screaming piercing your ears, eating/smacking food in your ears and/or yawning), it went to QA and I am positive we took pay cuts on those. Nice, huh? I guess I should not wonder why I could hardly ever hit $10/hour with restrictions like that.

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