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Dictator ranting about how his stats aren't typed - fast enough

Posted: Nov 30, 2013

I just had a dictator rant to me about how none of his stat reports are being typed in an urgent fashion. The thing is, he only dictates that they are stat reports, saying "this is a priority report" on his dictations, but never marks the reports themselves as stats so they end up being distributed as regular dictations. It looks like someone wasn't paying attention in training. He must think we all have telepathy and know what is dictated in a report before even getting them.

He may have been given incorrect instructions - on marking them

[ In Reply To ..]
...or he might not have been given ANY instructions (the most likely scenario) and thinks your system is just like one at another hospital up the street where he practices. Or he may be following some posted by a phone, where they have been for 10 years, and they may be for the wrong system.

Amazingly, doctors do not get "training" sessions. They might get a sheet of instructions or just be told to access them online.

It could also be that there is a problem with the dictation system.

in any case you should alert your supervisor - n/m

[ In Reply To ..]
x

Alert your supervisor - WHY?

[ In Reply To ..]
Now we have to do more unpaid for work, by keeping the doctors straight on what they should do. Let him "rant" to the proper authority, not into a phone to some random person. It could be the MTs last day, and what does she care? Again, this going beyond the call of duty just doesn't fly any longer; let him rant and let him figure it out. He is making a six figure salary, I think he can do that for himself.

Agree, stopping to sign on the email - sm

[ In Reply To ..]
Because the email shuts down automatically, and then it takes forever to sign back into it, and take the time out to write and email, which they probably won't challenge the doctor on anyway because the "doctor is ALWAYS right" screw it, not me.

Disagree. Alerting supe the right thing to do. - Yes ok it takes some extra time.

[ In Reply To ..]
But why not try to let the negativity and cynicism go and maybe try to be an asset to the company you work for?

I know it is tempting to go screw it, I don't get paid to do that and I will get no special kudos for it, but deep down I think we all know giving the supervisor a little heads up would be the responsible thing to do in this situation.

I have actually taken the time to let TSM - know about situations like this

[ In Reply To ..]
and NOTHING is done about it and a few days later, he rants again. I'm on the side of "screw it."

Ok that sucks, but generally that is what one should do. - But now u can just resend your original email.

[ In Reply To ..]
Shouldn't take a lot of time to do that. Even if taking the high road is for naught, you can relax knowing you have done your best.

Definitely Alert Your Supervisor - HECK YES - Sarah

[ In Reply To ..]
I hate what has happened to our profession, but by the same token it is not 100% MModal's fault. You get a paycheck from them, so you owe it to them to do your personal best. If sending an e-mail to your supervisor with an accounting of what this doctor said -- and you are obligated to type every word he said anyway -- then how much does it cost you to alert the proper channel as to how unhappy this physician is? Its the right thing to do, and if you truly don't want to do the right thing, find different employment.

In my opinion, he/she needs to take it up with the MR dept at the facility..sm - Dead and dying

[ In Reply To ..]
Someone is still there to take care of the reports when they come in, etc. and they should give him the instructions he/she needs to do his/her job properly when dictating.

Docs need to rant at supes, not us! When I get - a rant, I delete it, UNTYPED.

[ In Reply To ..]
And if that fails, then the next time I type the rant right into the report. They want it verbatim, they get it verbatim.

Rant - You Win

[ In Reply To ..]
Your response was the best; I totally agree; in fact, I have done that too. At one time I cared, not any more, right or wrong; the company did this to me; jaded me, turned me resentful and not wanting to give one extra second of my time. Wrong attitude, who care's, they certainly don't.

You have lost... and just further contributing to the downfall - of our profession, such as it is...

[ In Reply To ..]
... if you are so jaded you could not send a simple message to your supervisor about an unhappy doctor! Especially if it is my primary account, I would do everything possible to keep the account within the company that I have chosen to work for and not let the account go to India or to a much worse behemoth transcription company, i.e., Nuance.

Yes! For the love of Mike! Send a note! - The decision of whether

[ In Reply To ..]
your account goes to India or not hangs in the balance! This ranting third year resident could decide to offshore! Save Our Accounts!

exactly. We just got warned our huge BOB is extremely unhappy - and we are on the verge of losing them

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i would do anything and everything to make them happy. It may not be what it once was, but it's still a job. and we are all in this together. If you aren't please leave and someone else will take your place.

Here is the thing. - sm

[ In Reply To ..]
Do you honestly think this job is going to be here much longer? Docs are taking pay cuts, what do you cut out? The "nonprofessional" job. Yes I said it, we used to be a profession, but have been dumbed down. If we can send ASR to a foreign country to figure out our obscure medical terms, don't you think it would be good "training" for a medical student to do it? for free. Seriously, you better start preparing for the ax, it is coming down, just a matter of time. Technology has done us in.

The Thing - Not jaded

[ In Reply To ..]
but realistic! Send away, do you really think it will make a difference? Like the post states, we are all but gone, especially with this company. Most of the MTs bust their behinds to do a good job for this company and look what it has gotten them, nothing! Cut wages, Nazi tactics, lay offs, firings, unreasonable demands, and so on. So go ahead and be a do-bee, but in the long run, it won't make a difference. BEEN THERE!

Ok, so "game over man, game over!" - Love, Private Hudson

[ In Reply To ..]
Well, I for one am really tired of getting my energy sucked out by the negativity around here.

I am trying to make the best of the job I have, and my BOB losing my primary account is not in MY best interest. Yes I know this job is disappearing down the drain, but for now, it is still here. For what it is, the crappy pay and all, I have decided I want to work here for the time being. So, yeah, I guess I am a "do-bee."

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