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Your call may be routed to an international support representative - Something to ask during town hall, you lucky 300 p

Posted: Nov 08, 2012

That's the message you get when you call into 1-800-DICTATE now. Oh joy.

So a very simple support call that used to take 2 minutes, now takes 20 because mohammed doesn't understand half of what I say, and vice versa. He also doesn't know basic DQS terms that someone who is SUPPOSED to be helping us with DQS issues should know.

And don't bother requesting to be transferred to the US support team. They refuse (probably because there is no US support team anymore).

I'd really love for someone to ask during the town hall meeting how these new "international support representatives" are helping us? By quadrupling our time spent on support calls? Maybe it's by increasing our level of stress because our support team doesn't know squat about our system? Oh wait, they never actually answer questions like that.

Well, then punch in under conference call to get paid - for time spent on phone!

[ In Reply To ..]
No way am I spending all that time on the phone and then getting a foreigner who does not understand me, and not getting paid for it. Oh, yea... I am totally going to play this up too! I will slur my words, spell my name so fast they cant understand, then slow it down so slow they get frustrated, then I will give my ID number but mess it up 10 times before I get it right, then try to explain what the issue is with a lot of "ummmms and ya knows" until they have no choice but to transfer me back to a US person. I dont mind wasting time on the phone with them while getting paid! Just drag it out as long as you can. After an hour of trying to get help, just hang up and call back again and explain they must have hung up on you! BA-hahahahahaha.

Interesting thing is, I file Remedy tickets and the return calls are still USA. - dnr

[ In Reply To ..]
So far so good with Remedy. I haven't called support in a long time as I don't like the usual wait time.

You cant ask questions during town hall... - you just listen...

[ In Reply To ..]
Much like the Amy Show; she speaks, you listen.

The Amy Show - thats funny!

[ In Reply To ..]
OMG... that will keep me laughing all darned day.

Right, I was thinking of the other meetings - I dont listen to any of them so easy to confuse

[ In Reply To ..]
I log into all the meetings so I get paid, but I just do other things and mostly tune them out. They never say anything important to us anyway, unless it's bad news, and they all sound the same.

Blah blah blah hired this new suit.
Blah blah blah hired that new suit.
Blah blah blah bought more companies.
Blah blah blah aren't we awesome?!?
Blah blah blah except the MTs, they need to work harder, so we can pay them less.
Blah blah blah, blah blah blah, blah.

Int'l Reps - prissy

[ In Reply To ..]
And be careful about asking those kinds of questions -- you'll be labeled a "trouble-maker" and soon they will find a reason to get rid of you.

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