A community of 30,000 US Transcriptionist serving Medical Transcription Industry
asking for info on SoftScript - mtwood
Posted: Jan 22, 2013
I run out of work all the time for my shift. If you want to make - more than the minimum, sm
[ In Reply To ..]this is not the place for that. They are always rushing you around to get what is there done, which isn't much between I don't know how many people, but then you get that done just to have to sit around and wait for something to do. You are expected to work on many different accounts at one time. You have a primary and a backup and a backup and a backup and a backup and a backup and you work all of these accounts at the same time. You could get 1 job from 1 account and then 2 from another and then 1 from still another and so. It's crazy if you ask me. Hard to get to know the dictors and account specifics when you're constantly jumping around from one hospital to the next.
That was also my experience - justme
[ In Reply To ..]Production manager panics if there are 20 jobs to be typed and asks for "all hands on deck." Five minutes later, there is no work.
What would you like to know? - justme
[ In Reply To ..]There are pros and cons of working there, just like every place. Their word- based platform is old as the hills, not difficult to learn, but not production friendly either. The demographics have to be applied after the report is typed. If you add the demographics and then get a CC, you have to copy the entire report, get rid of the report on the screen, and then select and paste the report type again. Sometimes you have to cut and paste the headers on multiple pages. It is all straight typing, no VR, but they are EXTREMELY nasty if you mess up ANYTHING on the acct specifics, and there are many account specs b /c you will always be adding new accounts as your work runs out daily.
Poor account management - sm
[ In Reply To ..]Rather than staffing each account with the appropriate MTs needed and maybe a couple of MTs for backup, it seems they put way too many people on each account. So, the way this works is you end up having account A, account B, account C, account D, account E, account F and account G. Well, each and every account has at least two pages of account specifics and believe me when I tell you, they will DEFINITELY fire you for missing an account specific, no matter how minor it is.
When you are typing, it goes like this........
Account A---two jobs
Account C---one job
Account A---one job
Account D---three jobs
Account A---two jobs
So, you are constantly jumping from one account to the next, nothing to close out or open to get a different account, it just pops up in the work pool, so you have to be VERY ALERT to that at all times. If you are typing in account A and you are supposed to type patient's name in the document, then all of a sudden you are in account B where it is forbidden to type patient's name, well ooops, you are in trouble.
Management are not understanding in the least bit about this being an issue. Make ONE account specific mistake and you are threatened to be pulled from the account because they "cannot afford those types of errors." It is completely blown out of proportion too, it is always really just stupid little quirks more often than not. Make too many account specific mistakes and you are just fired.
They REALLY should look into these issues and assign the appropriate amount of MTs for every account and I bet they could keep staff.
How do they have so many account specifics? - ??
[ In Reply To ..]I have worked on jobs where there were NO account specifics and others where there was a little change here and there that was specific to a facility, but never in my life have I seen two to three pages of entirely different account specifics for every single account. I couldn't keep up with them either and the suggestion from my mentor was to print them out and read over them each time before I did a report. Like stated earlier, it jumps from account to account, so I would spend more time reading than I would typing. It seems they could narrow these down a bit, I think.
Account specifics are based on the facilitie's requirements... Sm - Old Woman
[ In Reply To ..]and not on the company's requirements. Some facilities want headings bolded, some underlined, some neither. Some do not want patients' names used, others allow it. Because SS reports are transcribed in Word, there is no back-end formatting that some MTSOs have built into their platforms. Hope that helps explain the account specifics conundrum.
*facilities'* gosh-darnit!! Nm - Old Woman
[ In Reply To ..]
Ohhhhhh - thanks:)
[ In Reply To ..]I see, so it has a lot to do with the Word-based platform. Whew, I was thinking SS just handed the hospitals a few pieces of paper and told them to go to town writing, since it seemed so much more excessive than most. I get it now, thanks:)
Rolodex - VetMT
[ In Reply To ..]I agree having multiple accounts is difficult. However, I need a job, and Softscript stacks up against others about the same to a tad better (no matter where you work, it's always something). So...
I got a Rolodex. The tabs are the account, and each account has a card for the stuff that could be different from account to account, like auto-numbering, patient names, whether meds go in a list or paragraph, etc. It's a lot easier to flip through this than click on new account specifics every time I get a report. This helped my production immensely.
A box of index cards could work for this, too. You gotta do what you gotta do. This is a very tough business in a very tough economy. Bottom line: Do I keep food on the table or not?
I also had cheat sheets - kicking back
[ In Reply To ..]I kept large index cards and then eventually converged all that info into an Excel worksheet, with each of the 30+ accounts I had in a different worksheet tab. I used the same format for every client in alphabetical order, starting with Abbreviations, Allergies, Blanks, etc.
You're right in that it certainly helped me keep track of the most vital things that changed from client to client, but the IMMENSE amount of time I had to spend in creating this elaborate system just to keep up with the accounts... it was time I wasn't paid for and something I should have not had to do, had their acct specs been better organized and easier to follow.
Bottom line is that the company sucks. Not just the account specs, but also the "punishment" and cut in pay and in my case, demotion from QA to MT every I made an error. The innumerous emails and the hateful, angry content in those emails was also something that became unbearable.
If you like working for A-hole managment people who've never typed a report in their life and who are angry 24/7, then the best of luck to you.
I could not have said it better - justme
[ In Reply To ..]After working there for 2 weeks, I was told that I made an account spec error by my manager and if it happened again, she would have to refer the situation to upper management. Really? You won't go to work a day where you don't feel like your job is in jeopardy. Also, they have a database of reports that have been typed but you can only see them the way they were typed, not necessarily correct, so you can't really rely on the acct specs being right in those either.
Yes, I agree - Kerri
[ In Reply To ..]ANY mistake in the account specs you make they threaten to "immediately remove you from the account" and will end up firing you. It is horrible the way they treat you.
Poor account management - Junebug
[ In Reply To ..]Amen to that! Really makes me wonder, are the "account specifics" really that important to the account, or to the management?
bad memories - kickin back
[ In Reply To ..]You brought back a world of anxiety. I remember switching back and forth between this hospital and that clinic - and having to keep innumerable index cards and cheat sheets - and constantly digging through them to pull up the most important items I had jotted down for each and every friggin account. Not to mention, there were doctors within each account that also had their own special requests.
There was a time that I wanted to run my own MT company and I always swore if I did that, the doctors, hospitals, and clinics would be made to understand that WE, the MT company followed format and grammar guidelines as set forth by we, the MT company, and not by every individual client or doctor.
For example, some clients want a comma added before the last item in a list of 3 or more. Some clients want their headings bolded and underlined (even though many platforms do not support this). Some clients want a colon after their headings and/or want their headings as dictated, even if it is an abbreviation, whereas other clients want their headings spelled out. Some clients want mg, t.i.d., p.o., p.r.n., etc., spelled out (stupid). Some clients want their PE flush left with each subheading on their own line and capitalized, while others want their PE in paragraph format and no subheadings. It is never ending. The clients have no clue what they impose upon the MT company handling their work.
In my dream world in which I ran my own company - I would tell the clients 'this is how we do this so that everything is formatted across the board for all our clients.' SScript has the worst account specifics and platform than I have ever seen. And is that whacko CEO still running things? The grammar in her emails alone made her look so unprofessional and ignorant. Not to mention her rage outbursts - and the millions of emails a day you are expected to keep on top of - all while being paid production.
Dream world... Sm - Old Woman
[ In Reply To ..]Yep, you are living in a dream world. If an MTSO cannot support and supply a client's demands, then how long do you think that client would remain with them. There is some truth in the old addage "The customer is always right."
And about the "CEO" you mentioned, she was not the CEO but the VP and she passed away a few years ago.
We must be talking about 2 different people - kicking back
[ In Reply To ..]The person I'm talking about is still there. I last worked for them in 2011.
SS - ExSS
[ In Reply To ..]The above posts are my same experience as far as those horrid account specifics! Also, they require you to stick strictly to a schedule, so if you are scheduled to work Sunday through Thursday 3-11, you must be working or waiting for work during those times. Problem is, if you are waiting for work and not getting lines, then when they go and dump lines in on weekends, they expect you to "make up your lines" during that time. You weren't allowed to take off on that Wednesday that you were without work, you had to babysit and do the job or two that came through, but then they just add a day to your work schedule because it conveniences them. Horrible place to work!
I didn't last there long - anon
[ In Reply To ..]i just was not going to put up with the BS from my manager with the threatening emails every day that if there was no work "NOT TO JUST WALK AWAY" underlined and bolded. As far as I could see from working there, we should all be so happy to work that we are willing to do it for free by sitting there all day.
I lasted 3 days...sm - Tanya
[ In Reply To ..]I made it 3 days after training. First night, 9 jobs in 5 hours. Second night, 3 jobs in 5 hours. Third night, 9 jobs in 5 hours. All had to go to QA as a new hire.
QA was ridiculous, dinging me on commas because apparently she couldn't find anything else to complain about. I've been doing this 40+ years. Plus, I did line counts in Word before doing all the button pushing (cc's etc) and it consistently came up 2 to 3 lines more than SS was giving me on their count. I don't work where somebody's messing with my line count.
Seriously thinking about going back to my old job - OMT
[ In Reply To ..]I've been with them 3 months. The platform, the account specifics and the QA are all very confusing and, just when you think you're doing it right, you aren't. The "training" pay is low and they release you after 2 hours of "training" but you have to go over each and every report by re-listening to it all over again and you are only making line count. QA is constantly inconsistent. Even if you stick to the account specifics (and they are all different for every account), you will get a QA that goes against the specifics and many that go against the BOS. I had one QA person change my atrial fibrillation back to Afib because "That is how it was dictated." Very frustrating.
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