A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Wow - Apparently Transcend DOES pay well! - (sm)

Posted: May 14, 2011

http://people.forbes.com/profile/susan-mcgrogan/80763

Susan McGrogan

President and Chief Operating Officer

Transcend Services, Inc.

Atlanta , GA

Sector: HEALTHCARE / Medical Practitioners

Officer since August 2006

44 Years Old

Susan McGrogan has served as our President since August 2009, as our Chief Operating Officer since February 2007 and Senior Vice President of Operations between August 2006 and February 2007. Ms. McGrogan joined us in January 2005 upon our acquisition of Medical Dictation, Inc. Prior to joining us, Ms. McGrogan was President of Medical Dictation, Inc. from May 2003 to January 2005. Ms. McGrogan holds a Bachelor of Science degree from the University of Florida and a Master of Business Administration from the University of Georgia.

Salary	$275,000.00
Bonus	$0.00
Restricted stock awards	$435,780.00
All other compensation	$2,206.00
Option awards $	$0.00
Non-equity incentive plan compensation	$120,000.00
Change in pension value and nonqualified deferred compensation earnings	$0.00
Total Compensation	$832,986.00

and I bet she doesn't work weekends either! - OhioMT

[ In Reply To ..]
nm

Bet she works plenty of weekends and evenings both. There - are lots of other people who want her job. NM

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x

And I am NOT one of them. - Money would be nice but would cost too much

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NM

Yeah, but she obviously isn't working eves/weekends for sub-poverty line pay. - Just My 4 Cents

[ In Reply To ..]
nm

Certainly not. She went to college and grad school, - then busted her butt for years to.

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get where she is. People do not get and keep those positions by being unwilling to work long and hard.

As have many MTs. sm - Just My 4 Cents

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Some MTs have degrees/advanced degrees and choose this profession for a plethora of reasons such as family. I became a military wife after serving myself when I got into this field, back when transcription paid well and employers generally esteemed their workers as knowledgeable, valuable assets and before they started using technology as an excuse to pay nothing. It was a good way to add income to the family coffers while having to move around a lot in support of my husband and our country. I am college educated, holding a couple of degrees. I bust my butt as do many MTs, and the knowledge required to do this job well warrants better pay for the people who are the reason MTSO companies can exist - maybe not $275K base, but certainly more than a despicable 4 cents a freakin' line.

thats the trade-off. - ida

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x

Wow - trading off family...to afford food? - Just My 4 Cents

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Management can keep thinking that's a fair trade if they want to, until the company and others of its ilk find their revenue streams dried up. If you find that kind of "trade off" acceptable, then that is conceited capitalism at its worst.

so this gives her the right to run a sweat shop and make sure the - TRCR

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middle/lower class gets even poorer? I think not.

Nope. But they are 2 different topics, right? - We need to be marching in the streets.

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Corporate greed and dropping worker incomes, across the board, is a giant national problem worthy of talking about all day every day.

It's counterproductive to sidetrack into silliness about executives lying around eating bonbons while we slave.

She works many weekends! - FoundMyHome

[ In Reply To ..]
Sue definitely works weekends. I have seen emails go out to the entire staff especially on weekends. She is in constant contact with management or anyone else within the company who wants to call her. I have NEVER worked for a company where the CEO/Pres gives out their own cellphone number for you to contact them. Definitely one of the MOST down to earth business women you could ever meet!

Like any business, you have to put in the time and the effort to grow it bigger. Transcend didn't get this big by someone sloughing off. Seems some People on here need to realize you get what you work for!

Yes, "People on here need to realize you get what you work for" - TRCR

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I am working for a cheap piece of garbage and I am getting nothing but garbage now from this company. Sue is available - if she wants to be but more than likely she will not answer the phone unless it is one of her buddies calling her. She is just not that nice.

then quit Transcend and let someone who wants to work do so - FoundMyHome

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x

Apparently many have followed your advice and are continuing to do so - Just My 4 Cents

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So much for their staffing effort to become the employer of choice. The MT who "wants to work" will not do so ad infinitum for 4 cents a line - not in the US. Even for those who hang in there trying to hold out hope and believe Transcend, eventually it boils down to the mortgage or the MTSO.

Experienced MTs get more than 4 cents/line - FoundMyHome

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If that is all you are getting and you are currently working for Transcend, I am shocked. You should talk to your TL/ROM about that.

Tell the 10+ year, 10-11 cpl ex-MDIers-turned-VR-victims, as if they were given a choice. - Just My 4 Cents

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If you're shocked then you're head is in the sand. Transcend's across-the-board VR rate is common knowledge.

Says who? The only email I recieve is when they buy out another company - mtmom

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And even if that is true, her salary covers for her doing that on her "off" time. However, I'm expected to answer emails, talk on the phone, attend meetings, and I don't get paid for any of that. Whatever.

They told shareholders possible "upward pressure" on wages-maybe we'll join $ue! - Just my 4 Cents

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Seriously though, how long can Transcend expect to pay highly skilled, knowledgeable workers dirt and continue to be profitable off their backs? MT pay will increase, if not industry wide then at least in the case of Transcend's laughable business model, simply because people can't live off pennies and will have to find jobs that pay at least a surviving (not to mention living) wage. I know I couldn't so I had to leave them and their 4 cents for better pastures.

As was said before, "let the silent revolution begin."

Where do I read that, please? If they said that on the record, - that means something! :) NM

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x

See post below, "Having trouble making ends meet at Transcend?" sm - Just My 4 Cents

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The COO's pay had already been mentioned in that thread.

Transcend's statement about wages in their quarterly report reads:

"It is possible that in the future a tightening labor market could result in upward pressure on wages, but to date we have not seen evidence of this and we do not anticipate this occurring in the short-term."

I worked for Transcend via buyout, and my experience tells me that when they use the word "future," it's GOING to happen (with us MTs, the line went "not in the *forseeable* future). They're snowing the target for as long as possible, then when it happens they can't say you weren't forewarned of the "possibility." At least this time, it will be for the benefit of MTs! LOL - oh pardon, MLSs :-/

...and here's a link to Transcend's 10-Q filed with the SEC on 3/31/2011... - Just My 4 Cents

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...in case you're like me and like to hear from the horse's mouth :-) The paragraph about upward wage pressure is in the Outlook section (do Control-F and search the page for "upward pressure"). My favorite laugh of the whole document is when they state that they will try to stave off staffing issues "by attempting to develop a reputation as one of the best places to work in the industry." 4 cents - oh, the best! ROFLM(upward pressure)AO!!!

http://quote.morningstar.com/stock-filing/Quarterly-Report/2011/3/31/t.aspx?t=XNAS:TRCR&ft=10-Q&d=851476007f5ed752c90f15dac8b3e1dc

So, we work our heads off for our 4 cents a line to pay the suits - Lily

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big salaries is what this confirms once again to me. In the corporate world, you are either an Indian or a Chief. The indians do all the work, the chiefs make all the money. To me, there is an extreme imbalance when the Indians can barely make a living, and the chiefs make upward of $800,000. Disgraceful!

So I guess MTs are the real fools here? - mtmom

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Must be nice to not have to listen to these dictators and not have to deal with this software and make that kind of money. Shame on her and this company for getting on us about overtime and padding our lines, yet she makes this?! Incredible.

who do you think - mtmt

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secured those dictators, schmoozes those dictators, chooses and deals with the software, etc.

If you want to be a CEO, go be one. You do that knowing you will make more than you do as an MT.

I don't get slamming her because she paved herself a pretty nice road.

She doesn't do all that-the peons below her do - Sickandtired

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and it's not that big a deal because most of it has been in place for years. Better, who sits behind her desk and figures out all the pay cuts and and stupid ways to do things that DO NOT benefit the MTs, like how to pay the Indians 3 cents a line and ship our work over there, but I bet it helps put more money in the suits pockets, oh yes!

Actually, Sue worked for a company that Transcend bought out - mtmom

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So no, she did not do all the work. I'm not knocking her pay, I'm knocking the fact that she can sit back and make what she makes, and keep paying us crap. And I'm sure HR and the employee reps get paid pretty too, and they've never even done transcription, yet try to tell us how to do it. I'm a capitalist through and through, but when one is making a ton of dough of the backs of the actual workers and feels the workers deserve nothing but bad pay and abusive ROMs, then I have a problem.

She was President of MDI(FL), '03-'05 before Transcend acquired, hardly the trenches. - Just My 4 Cents

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...and held numerous upper management positions at Transcend subsequently - lest people misinterpret and miss why she would have no empathy.

http://people.forbes.com/profile/susan-mcgrogan/80763

MTs real fools - down in the trenches

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Didn't you get into transcription because you loved it - if you didn't find another job. Transcription comes with challenges, but you claim you are so good as an MT you are worth so much more. Shame on you!

Transcend's Leading Lady -COO Sue - Down in the trenches

[ In Reply To ..]
To those of you who have no clue and decided to bash (which is what you are good at), I have worked for Sue for quite a number of years and you want to talk about work ethic here - this lady works 24/7 literally to ensure MT satisfaction as well as customer satisfaction. I have been told and seen time and time again that MTs are the backbone of the company and without them we would not have a company and everyone should be thankful for the job they do day in and day out. I can personally tell you that I have never worked for someone who cares about everyone and is willing to help everyone in anyway and talks to MTs one on one. She has seen me as well as some others through some difficult personal times in our lives and we still have a job! I have never worked for another employer with such passion for the people. When you people out there who bash everybody are ready to take on 500 customers, 3,000 employees and be the blame for anything that goes wrong and work day and night - you can have the big bucks too! And let's not forget that everything you see if not black and white but for a few biggots out there, who are very small minded I guess there are no gray areas huh - you guys are perfect! Work ethics - you people need to take a lesson from her - from what I see on these boards none of you know the meaning of that. Until you know her, work for her, don't bash her. Ever been in a bind and your employer couldn't care less - it's your problem - well let me tell you, if you were working for Sue and needed help she would be the first to give it hands down and you wouldn't lose your job. She is generous to a fault with her time and in many, many other ways. I can name so many good things she has done for employees it would make your head spin - but you guys would just make something bad out of it like you always do. For everybody out there, you would be so lucky to work for her, you would know the true meaning of a company who cares! Make something out of this - I'd love to see what it is!

"Leading Lady"? "Biggots?" Wow, the egotism. The thread's crux is low wages - Just My 4 Cents

[ In Reply To ..]
...for MTs, and McGrogan's salary is used in comparison to the unlivable wage paid to the very people who are the heartbeat of the company. And what made you mention bigots - who even mentioned race? Who cares what race she is. We care about being able to afford roofs over our heads, food in our mouths, and clothes on our backs. We're not greedy - no one has even asked to make enough to put our kids through college.

Drop the ego and raise the pay.

Obviously another suit - mtmom

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All the things this person said in the previous post, plus this one, just shows she must be a suit. I've never spoken with Sue about anything, and I've never seen her stick up for the people who have abusive ROMs either. And I have never said I begrudge her pay, I have a problem with the fact that they do tell us we should be thankful we have jobs, that they don't offer raises, and that our pay is less than what we could make at fast food, yet they pay these office people all this money when we're the ones doing the work. But whatever...

Obviously a few of them from the haughty (and worse) tones. - Just My 4 Cents

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...and/or their loyal followers.

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