A community of 30,000 US Transcriptionist serving Medical Transcription Industry


Apparently, - anon


Posted: Nov 18, 2013

I have tried for over 3 hours today to make my "elecions" for insurance to NO avail.  Of course, no one answers the phone to help you OR responds to e-mail request for help.  How much more difficult can this be.

When I hit the "submit" button NOTHING happens.  Screen locks up.

I am surrendering this fiasco for tonight.   Hopefully, I can find somebody tomorrow that will help me.  Apparenlty, I am to dense to do this. 

ARGH!!!!!!

I just feel like everything lately is a major undertaking.  Need something to be easy for once.

 

And . . . - anon

[ In Reply To ..]
does not help that I have been sick for well over a week and still trying to work. Better days have to be ahead.

Did you get the email - whodat

[ In Reply To ..]
that your web browser had to be compatible with Ultipro? The same thing happened to me where it would not let me submit and I finally got someone on the phone and they sent an email about updating your web browser before you can submit. I updated my browser, but I am not trying any more tonight. I will try tomorrow and see what happens.

oh no!!! i was planning to do tomorrow - hammaga

[ In Reply To ..]
now i know what to expect

Signup - Anon2

[ In Reply To ..]
you are not dense. the email will help you go step by step. they sent an email again just yesterday on how to set up another browser, which is Firefox. once that is downloaded onto your computer, you will see the Firefox icon on your desktop. Click on that when you're ready to sign up for the insurance and go to the Ultipro login page from there. Everything will work fine after that. you'll be fine, you still have plenty of time...

My problem was submitting - anon

[ In Reply To ..]
Did the Firefox thing. When I got done making my "elections," I hit the submit button and absolutely NOTHING happened. It would not upload my elections and would not let me know if they went through or not. Called last night for help and this a.m. with no answer. Sent e-mails as well. Will try later today.
What a buncy of stress.

You're not using IE10 are you? - JustMe

[ In Reply To ..]
nm

No - anon

[ In Reply To ..]
I am using Firefox, which I installed before making "elections."

Or should say, I attempted to use with Firefox.

What - Worked for me

[ In Reply To ..]
I had the same problem...called Help,talked to Habib, told him i downloaded and used Firefox like they said but couldn't submit. He told me that i needed to delete IE10 and download 8...since i couldnt understand him i just said fine i would try that. Had no idea how to delete 10 so figured i would download the goggle chrome and try that instead and it worked. They give us computers that work off 10 then make a benefits sign up program not compatible with it...makes sense. Lol


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