A community of 30,000 US Transcriptionist serving Medical Transcription Industry

SoftScript, living up to its horrendous reputation! - MTnester

Posted: Mar 18, 2013

I can't say I wasn't warned about SS, not only in the archives but by an acquaintance who'd worked there for 2 years, leaving a year ago. I took a shot, hoping they had, or were in the process of turning over a new leaf. It turned out to be the worst employment experience in my 20 years 'on the force.' I have never posted here before, often wondering if the gripes here might be limited to a handful of disgruntled employees; they're not & I'm living proof. I've been with the likes of MQ and Spheris and neither comes close to holding a candle to this nightmare of an experience. I can sleep with myself having spoken; if it saves just one reader from repeating my (very poor) assessment of what I'd hoped to be a quality company weeding out poor MTs... nothing could be further from the truth... WRETCHED!!

I did the same thing, the lack of work was the real big issue for me - and having to have so many accounts, sm

[ In Reply To ..]
I didn't last long there but decided to try it out also. It would be a good company if they would stop covering each and every account they have with each and every employee they have. Too many MTs on all the accounts which adds up to no work for full time. Not to mention all the physicians you never get to get comfortable with.

SS is the worst - old and wise

[ In Reply To ..]
Unfortunately nothing will improve until some "uppers" are replaced by people who are actually qualified. I think the reason MTs are set with so many accounts is because "they" don't have the combined mental capacity to figure out coverage otherwise. The day I finally escaped was the best day of my life.

QA there is a laughing-stock - GBE

[ In Reply To ..]
You know who you are!!

I have held off in responding to this remark... Sm - Withheld to protect the innocent

[ In Reply To ..]
because I have no interest in starting a spitting contest. However, after the last couple of days, what I have seen in editing would make the opposite more true.

I have seen an echo with measurement for an "aortic toot." I have seen aortic valve velocity measured in "miters per 2nd." And these were on 2 different reports. I have also seen jobs in which wrong medications were transcribed, even when clearly dictated, that would kill a patient. I have seen incorrect vital signs and lab values when clearly dictated. I have seen inconsistencies, such as right foot/left foot, that would cause an incorrect limb to be amputated.

I could go on and on, but I think you can (or SHOULD be able to) see what I mean. I have also read posts in other threads here where SS MTs proudly remark that they do not even read their editor feedback, which is very obvious to me when I see the same MTs making the same mistakes, report after report.

As an editor, my job is not to "ding" an MT for a mistake made in a report but rather to provide feedback and education to the MT so that they learn from the mistake. Unfortunately, some MTs do not seem to think they need this feedback and continue to make mistakes, some of which could be fatal to the patient. Is it any wonder we (MTs in general) are not paid what we are worth?

I ignored the negative posts and tried it too, and at first sm - COMT

[ In Reply To ..]
I thought, "what was everyone griping about," as I had plenty of work, my mentor was a delightful woman, and life was good. Then about 6 weeks later, work started drying up and no one seemed interested in helping me. I got the old "check back in 1/2 hour" thing. I heard every excuse under the sun -- holidays, weather, "we are getting new accounts, one that is perfect for you," etc., but nothing ever changed. I finally gave up and resigned. The worst part, after I had left, the HR person called me and said that he understood why I left but all of that had changed, work was abundant, and I should come back and give it a try. Stupid me, I did ... same story, running out of work constantly, and I got the same crappy account in Nevada to do that I absolutely hated. Ugh. Kicked myself for being stupid enough to fall for it again.

Sorry you experienced that.

Made the same mistake - and shoulda known better - Ex-SS

[ In Reply To ..]
I was one of those who ignored not only the negative posts, but also my own gut telling me this was a mistake. Everything seemed off, from the recruiter interview to the training. Have 12 accounts and trying to keep them straight eventually got me, as I had a few errors and ended up going from QA back to MT and was constantly - and I mean CONSTANTLY - dinged with errors by the QA folks. I had enough after a week when I realized I'd never get off QA and I just quit. A huge mistake I would warn ANYONE against making.

Softscript - unemployment

[ In Reply To ..]
Softscript gave me lack of work too. Thanks for all the info here, because they did this to me too. I put in an unemployment claim against them and they are balking because they said "I quit." I have a phone interview in the morning with unemployment. I would encouarge anyone to file unemploymen against these people too.

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